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4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:00 am EDT

Microsoft Mixed Experience with Microsoft Technology Center

As someone who has interacted with Microsoft Technology Center, I must say my experience has been quite mixed. While the technology and products offered are innovative and powerful, the customer service aspect leaves much to be desired. There have been instances where issues were not resolved promptly, leading to frustration. However, the range of services and solutions provided by Microsoft Technology Center is impressive and can greatly benefit businesses looking to enhance their technological capabilities.

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6:03 am EDT
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Microsoft Sometimes people do not appreciate how easy life is

Sometimes people do not appreciate how easy life is with Windows, propably with time go, someone will make something like this. But why we have to wait? I learned about computers with Windows

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4:25 am EDT
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Microsoft It started with Microsoft Ver. 1 and now we all know

It started with Microsoft Ver. 1 and now we all know it as, Windows 7.
Windows is a Computer Operating System created by Microsoft and it is the System we all know, but not all love. Windows is a very functional OS and has a lot more people using it than any other OS.

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Is Microsoft legit?

Our verdict: Complaints Board's thorough examination reveals Microsoft as a legitimate entity with notable strengths. Despite a 28% resolution rate on customer complaints, which invites a closer look, Microsoft stands out for its commitment to quality and security. Clients considering Microsoft should delve into its customer service record to gauge compatibility with their expectations.

Microsoft earns 94% level of Trustworthiness

Perfect Trust Endorsement: Microsoft achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Microsoft. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Microsoft has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Microsoft's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Microsoft.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Microsoft.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Microsoft and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Microsoft's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 7 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the microsoft.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Microsoft. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Market Leader in Software
    2. Diverse Product Portfolio
    3. Strong Cloud Services Growth
    4. Global Enterprise Presence
    5. Commitment to R&D Innovation
  1. Cons
    1. High product pricing can deter budget-conscious consumers.
    2. Frequent software updates may frustrate some users.
    3. Target of antitrust scrutiny due to dominant market position.
    4. Compatibility issues with non-Microsoft products.
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Microsoft You saved tik tok

I gave Microsoft's five stars because they saved Tik Tok for billions of people that live in America and I'm so grateful that they bought tiktok and I'm so happy we're the best company ever you save Tik Tok you save kids happiness Heroes for just going to go crazy thank you guys so much you're literally the best!

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Microsoft Microsoft.com is where you go if you have a problem

Microsoft.com is where you go if you have a problem with your windows based PC or just want to see what the latest and greatest software Microsoft will be putting out to the public in the future or now. You can navigate the site pretty easily and everything is at your disposal. There is a bet that you need to find information about a Microsoft product this site is where to go.

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Microsoft WINDOWS 10

I just have to offer the following review for Microsoft since I've been disappointed with them since Windows 7. I liked Windows 7 but 8 and 8.1 really sucked! This, of course, made me very wary of Windows 10. I finally decided that they couldn't possibly f___ it up more then 8 or 8.1 so I took the plunge! I upgraded to Windows 10 and I can't tell you how pleased I am with it. I should tell you that they allow you to easily return to the version of Windows you're upgrading from for a limited time if you don't like it. This should put your mind at ease if you're sitting on the fence. I don't like Metro as tiles are much slower navigating then the standard start menu. That, of course, is easily rectified by installing Classic Shell. Making Google your search engine and homepage is a breeze and removing Crapware is just as easy! Microsoft, we're friends again!

Stewart C. Hagerman

Member: American Mensa Society

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Microsoft Your customer service is the worst in my opinion

It is odd that we are asked to "Buy American" and when we do, they provide difficult to understand accent customer service from abroad, particularly from India and African regions not because they are tech savvy, it's because labor is cheap!
When we have a problem or product issue and call your customer service line for help and guidance, we can't understand a word of what' most of your customer service agents try to say due to extremely and I mean extremely thick, distinct Indian accent which majority of your employees possess!
What's the matter Microsoft?
Don't you make enough money off of America and Canada Customers alone, in order to provide us with decent customer service that we could at least understand?! By that I mean a toll free number specifically designed for USA and Canadian customers or at least hire more people with light or a fair amount of accents to perform a phone job?! Don't get me wrong, I too have an accent this is not against accents it's against hard to understand accents performing the wrong jobs trying to guide people or the difficult accent to understand.
For God's sake every phone job that I have had before they Interviewed the prospect to ensure they have a good, strong phone voice, are with reasonable accent that everyone could understand!
An accent when subtle or understandable is beautiful but when you can't understand a word they say it becomes very frustrating.

When there is a problem and we get frustrated with your product or service, we don't need to call your customer service line Waits Too Long for someone to pick up and then get more frustrated while struggling to understand what advise the customer service is trying to give us!
I often get MORE Frustrated, hang up and redial/ wait a long time just hoping for someone with less accent would pick up so at least I can understand and BOOM! Another one, equally as annoying as the previous one picks up! If you want to give us good service start screening your phone
Operators in customer service area for a good phone quality voice, making sure they're understandable. That's all!
I bet you would not hire sales people with the thickest, hard to understand accents for the purpose of marketing your products! Won't you show the same courtesy to the people who have already spent hundreds or thousands on your products and need help and shouldn't get frustrated for calling your customer service line.
Hope someone from Microsoft was a decision maker would actually read this comment and take it seriously.

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Microsoft Microsoft is fueled by greed

If I could give a zero star, I would of chosen it.

About a month ago my Huawei P30 lite did an Android update. After the update, my sons games didn't want to work. So after a lot of research I found out that the games where no longer compatible with the latest Android version. The most common solution was to do a Roll back to the Previous version of Android. The only thing I did not know at the time was that a Roll back actually meant a whole new fresh installation and that my phone will be wiped. At the time I did not know that I needed my gmail password to set up the phone again. For more than 10 years I have been using the same 2 email accounts to recover a password. I used gmail to recover my Hotmail and Hotmail to recover gmail. Unfortunately I didnt know this and then my phone was locked. In the past, whenever I did a factory reset on any of my Android devices it was resetting the phone to its original factory state. Now, because of all the phone theft, google thought they where very clever and introduced a security measure. If you reset your phone, the only way to get back into it, is to use the last gmail account password that was linked to the device. So that was it, my phone was blocked. It costed me to take it to the local cellphone shop to get that rubbish removed. After sitting without my phone for 2 weeks, I got it back. But now I sit and I dont know what the 2 password are. I have tried contacting microsoft about it, but microsoft is completely useless! They want money to help me to get my account back. When I told them I wont pay for someone to make a few clicks, microsofts call centre agent came up with the lie and said that they cant help me and that I must recover my password with the forget password option. This I have tried over and over and over until I was blue in the face. Every time microsofts stupid bot told me that unfortunately I havent given them enough information to prove it my account. I told the [censored]s by microsoft that my hotmail account has been linked to my facebook profile for more than a decade and common sense dictates that if I was able to link it to my facebook profile, I should of had access to the hotmail account to be able to link it to my facebook account. BUT like all big companies, microsofts greed always wins and they are not interrested in helping people. I really wish there was alternatives to microsoft and google. These companies buy up everyones ideas and small tech companies and add it to their umbrella of GREED! They cant write their own software, so they buy up small companies. Then they automate everything because they are too cowardly to talk to the public. They can spy on everyone, like criminals in the night, but they have no backbones to listen to the people who are forced to use their software, because there is currently no alternatives. They have the whole world in a choke hold, forcing everyone to use their software, FULL OF SPYWARE, and no one can do anything to take them on, because of their billion dollar company status. YOU SUCK GOOGLE AND MICROSOFT!

I have also exhausted all the same options with trying to retrieve my gmail password, but was not able to. In more than a decade, when I migrated from one phone to another phone, I used the 2 accounts to retrieve the passwords and then linked them again to the new phones. You suck Google! Changing security features and then not making it public. I am sure a lot of people has lost accounts this way.

The main reason why I am so upset is because I have 4 children who I love very much and all of their birth videos and photo's was linked to my google picture account, which was linked to gmail. Everyone says upload your unreplaceable pictures to the cloud to keep them save. NOW MY IRREPLACEABLE PICTURE OF MY CHILDRENS LIVES IS LOST IN THE CLOUDS! Neither microsoft nor google is willing to help. GREED is the only fuel for them and I wont pay some [censored] to make a few clicks with his mouse to send me a link to reset my password.

Last year in November and December, both my wife and I lost our jobs. We where retrenched and I was home until middle May 2021. My wife is still at home and we are really struggling to get her a job. There is just no new jobs. We lost our car after making 3 years of payments. Our water was cut off by the municipality. My children had to eat maize meal porridge for 6 months. Now that I found a job and we are trying to recover from this massive knock in life, microsoft just wants to rip me off even more. I understand that it is not their fault that I can not get into my account, but they are just not willing to help. The same for Google. Atleast I was able to get hold of microsoft. After searching for email addresses, I found a few media email addresses and I started sending multiple emails in the hope that one of them will send it to someone who can help. Microsoft eventually called me from texas and said sorry, we cant help. GREED is our friend and we dont give a hoot if you cant get into your account.

I have not tried to send out so many emails with google, because I cannot find any email addresses to send anything to. But I am sure that even if I was able to contact google, they will also be just as motivated by GREED, and wont help. So I have desided to take this to the internet and blast it all over the internet. If they wont help me, I will post this message on every forum and complaints page I can find. I dont have a lot of hobbies and will make this my new hobby. Even If it takes me 10 years to create the awareness on google and microsofts GREED!

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12:16 pm EST
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Microsoft My account was blocked

I recently was asked to change my password and they were supposed to send a code which never arrived. My account was then blocked. I have now filled in 15 recovery forms which are rejected within seconds of being sent. There is no one to speak to on the phone. I have used the chat online service five times and given false promises. I have now written to the headquarters and once more I have been ignored. I have emails from my late mother which I can no longer access. My mental health is suffering and no one will contact me.

Confidential Information Hidden: This section contains confidential information visible to verified Microsoft representatives only. If you are affiliated with Microsoft, please claim your business to access these details.

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5:49 pm EST
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Microsoft Microsoft sales and orders

The agents from microsoft sales and orders they are not answering on my question related and regarding to the xbox console and controller they are ignoring me. One agent does transfers me to the another agent and the chat are left empty with nobody in it. They are not replaying and respoding back to me.

I do treat well and do respect when they are not to me.

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1:37 pm EST
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Microsoft - msn outlook.com

I am locked out of my personal email account. I have entered all the information that I have to hand - INCLUDING THE ONLY PASSWORD that I ever ued on that email address. STILL I AM LOCKED OUT> My email is: [protected]@outlook.com AND I keep getting these problems when wither WINDOWS updates or Microsoft Edge Security or DEFENDER over-rides my...

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7:37 pm EDT
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Microsoft - All things microsoft

There are so many complaints I have regarding all things Microsoft I'm positive I'll forget some of them. 1. Microsoft's slow performance starts each workday out with frustration! It sets the tone for the rest of my experience on my work computer, and today I'm FINALLY venting my frustration. 2. All Microsoft Office programs take up to 30 seconds to open...

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6:45 am EDT
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Microsoft - Fake email from microsoft

Microsoft Corporation Address: One Microsoft Way, Redmond, WA 98052 U‍SA Email: [protected]@officialmicrosoftcorporation.com Dear Beneficiary, Microsoft Corporation gives members random cash prizes every year. Today your email was randomly selected as one of the 5 top winners who will get cash prizes from us. We are happy to inform you that you have won a...

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2:09 am EDT
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Microsoft - msg reg. cash prize award

Microsoft Corporation Address: One Microsoft Way, Redmond, WA 98052 U‍SA Email: [protected]@officialmicrosoftcorporation.com Dear Beneficiary, Microsoft Corporation gives members random cash prizes every year. Today your email was randomly selected as one of the 5 top winners who will get cash prizes from us. We are happy to inform you that you have won a...

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12:19 pm EDT
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Microsoft xbox controller series s X2

I am so disappointed in the controllers XBox is making. My kids have used their own money to purchased these and after a couple of years they no longer work properly (controller drift). Even the one we got with the Xbox itself is now not working after only a year. Everyone I speak to seems to be having the same issue. Expensive to keep replacing. I am hoping you can help us out. I don't think I should have to buy replacement warranty for $30 for $75 dollar controller. Also the scams with these extended warranties are unbelievable. Just dealt with Best Buy on one. They finally replaced it when I called them out on the scam they are running. I still have two that need replacing. My older systems that I had from when I was a kid still work today after 30 years! Hoping you can help us out and show you are a company who is trying to resolve this problem.

Thank you

Cathy

Desired outcome: Re[air or replacement

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2:06 pm EDT
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Microsoft Office 365

Microsoft is crap. I purchased a 1 year license for Office 365 in January 2023. In July it disappeared from my computer. My emails were archived in Outlook and are no longer accessible, This is a problem since the archived emails are necessary for my law office. I have tried to reinstall this dog of a program in order to recover those emails; however MS's ridiculous on-line support claimed my user-name was not valid, even after it allowed me to reset the password for that user-name. I haven't been able to find a solution through MS's support. Bottom line: Microsoft is in the business of grifting users. They want you to spend your money and not bother them. There is a lawyer in New Jersey, David M. Schlachter, who has sued Microsoft for $1.7 million for the same problem. I plan to do the same.

Desired outcome: I'd need what I paid for: an operational Office 365 with my archived emails

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5:40 pm EDT
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Microsoft - Microsoft rewards

I was a member with them for 5 years and was earning points and using them for $10 Microsoft cards and Amazon. Then this month they remove my phone number without my approval and you need a code to be texted for you to put in when you redeem your points. I tried to re add my number but it wouldn't let me. I contacted support and they were no help, expected...

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4:43 pm EDT
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Microsoft Customer service

Ummmm I had my account hacked and microsoft was unable too get it back. They just disabled it... My steam has hacked I got it back in an hour... Just saying... This sounds like a big cash grab... They could be taking advantage of the hacked accounts too make more money. If they don't give it back too you maybe you would buy all the products again... Welll im never buying them again im going too keep bothering them and writing reviews untill they change there whole set up of way cuz it aint working!

Desired outcome: i just want my account back!!!!!!!!!!!

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7:40 am EDT
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Microsoft Microsoft 365 access via email or phone hacked or blocked so cant follow online suggestions to resolve cant find someone to talk to

Urgent .I cannot access my account so cannot resolve this problem online.

Microsoft online does not recognise my email addresses or mobile number.

I think my account has been hacked.

Microsoft has charged me £59.99 on the 28/5 plus 2 amounts of £25 . the transactions reference numbers are 7SA63841Y2886535 INV ref Z521406MKALO. and for the £25 paymentsTransaction4J649391WM3749745 inv id Z525XL0PAIXK and Z526XNGXMLUM Tran id 5UT59833JU6224013 Transaction made at 6 47 am and 4.43 am Why was I charged these amounts ?

Please look into resetting my account > email me on [protected]@blueyonder.co.uk or [protected]@blueyonder.co.uk or contact my mobile [protected].

There should be no other emails attached to this account

I am looking for a full refund . Your prompt reply is appreciated as this is very stressful

Desired outcome: access to my account , incorrect payments refunded £25 times 2. assurance that if hacked this has been sorted and no other emails are attached .cant be accessed again Access reinstated for me on [protected]@blueyonder.co.uk

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10:09 am EDT

Microsoft Their operating system

So I bought a laptop in 2013 it doesn't have TPM 2.0, and because of that, I can't use Windows 11. I called Microsoft, and they politely told me to F off. This infuriates me, because they need to support their customers!

I went into a local microsoft shop, attached is my conversation with them.

Tests here =)))))))

Much random story. [censored] Windows though.

(wanna see if blocked)

Desired outcome: Support for TPM 1

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Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
How to file a complaint about Microsoft?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Microsoft in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Microsoft. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

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