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Work Out World Complaints & Reviews

Work Out World - Massachusetts, NEW BEDFORD / fitness center

Im
Mar 12, 2018

Dear WOW Corperate I am writing as a consumer .I saw the comercial to join WOW without commitment.I joined WOW for 20.00 then told there was a 49.00 annual feeafter 30 days.Being a very busy person and due to the hrs of WOW seemed intriging in which I have very little time to myself as is working and time with my children.One saturday only my second time within days if that. I went with my son .he went into the play area in which someone would keep turning off the light in the play area several times while my son was in there I turned it on each time my son is 11.after a few times of them...

Work Out World - New Jersey, Edison / Gym Contract & Customer Service

Nj
Apr 28, 2013

Pathetic customer service. Cancelling and any issues requires forms, certified letters and generally they make it very difficult to get anything done if it falls outside of normal day-to-day routine. It's not called for, considering this gym charges a premium to several competitors in the area but does not provide anything resembling premium customer service. A certified letter to cancel, really? Submitting paperwork just to have someone from corporate office to contact you, REALLY?

Work Out World - Rhode Island, e providence / gym is kept in skummy condition

Wa
Jan 7, 2013

would love to cancel my membership to work out world in e. providence rhode island. Just went to the gym and it is in terrible condition. went into sauna and was disgusted with the conditions. Toe nails on the seats, loose skin on seats, mold growing in the tiles, and it looked like someone blew their nose on the wall. Although i understand you can't be responsible for the disgusting behavior of the people in the gym, the gym should at least attempt to clean a little. the floor in the main gym look like they hadn't been vacuumed in days. I will not go to a gym were i feel as tho i...

Work Out World - Rhode Island, East Providence / cancelling membership

De
Feb 28, 2012

I am submitting my request to cancel our membership with Work Out World. Our member id numbers are 8209-10345 and 8209-10347. Please advise if additional information is needed. Thank You

Work Out World / stealing money

Ba
Nov 16, 2011

This WOW like all the others tries to not let you cancel or freeze your membership - they claim only "corproate" can do it and refer you to website - you can only email them and they don't respond - the WOW club itself claim ther is nothing they can do - THEY don't even know the address or phone number of corporate-so the scam is they never respond meanwhile you keep getting billed - call NJ consumer Affairs - they are very helpful aslo if you are having this problem the corporate number is 732-903-1800 - i would also suggest writing a letter to the owner - steve roma he lives in manasquan nj datauniverse.com public tax records has his address

Work Out World - New Jersey, North Brunswick / Company Makes It Almost Impossible For Members To Cancel Membership

No
Sep 16, 2011

Work Out World (WOW) intentionally makes it difficult for its members to cancel gym membership accounts. I wanted to cancel my gym membership account, so I called the local WOW branch and I was told to use the "Contact Us" option on the website to cancel (note: there are no phone numbers on the company's website for the company's headquarters to answer billing questions, the only phone numbers listed are for the local gym branches and the local gym branches direct customers to use the WOW Contact Us section of their website). After customers send a message using the "Contact Us"...

Work Out World - New Jersey / How to contact WOW and get a human

No
Aug 18, 2011

If you need to contact WoW and you are not getting results from the complaint email section on their website, you can go straight to the corporate office by calling Mary Roma (owner of WoW) at (732)903-1800 ext 142. You will get her assistant but atleast its FINALLY a human being not the emails from people (Bernadette Milaszewski) who aren't actually allowed to make decisions. good luck.

Work Out World / Health Club

Wo
Aug 1, 2011

Hello Folks!! I am very disturbed to read all of these complaints about some of the WOW! Work Out World locations. Work Out World is an awesome health club its only $10 a month and NOT to mention if you upgrade to the Platinum membership for another $10 a month you get unlimited classes and FREE tanning!! Also, I can bring a friend with me when ever I want. Yes maybe some times the staff can be a little rude or incompetent at times ever STOP and think that maybe they are having a bad day? Like any other human being tends to do at times while working! I in return kill them with kindness and smile...

Work Out World - New Jersey, Edison / Personal Training Scam

24
Jul 29, 2011

I signed up for a memebership at WOW in Wall NJ and was made aware that it was a 12 month contract which I was fine with. I was then set up with a fitness assement at the MenloPark Mall WOW with Alex(personal trainer). He told me about purchasing some training sessions with him for $200 initial fee. He said that I could cancel anytime and I should try it out. If I did not cancel it will be billed monthly. I purchased 8 sessions for $437 and then tried to cancel. I was then told I was locked into a 12 month contract which was never explained to me at all. I met with Kelly(manager of the PT...

Work Out World / Joke

St
Mar 16, 2011

Work Out World is a joke! I am a current employee who would like to remain. They do not understand what costumer service is, what they do especially Natalie Aziz who is one of the corporates with WOW. She throws all the complaints at the General managers, sales and Front Desk staff to handle. It is no way to run a company. They work you over the 45 hour minimum and you don't get paid for it. They should all be sued for how they lie, cheat and steal from loyal WOW members with false dues reductions and blaming it all on the sales team instead of the real problem, Corporate!

Work Out World / Scam

Dr

False cancellation of agreement. Kept charging me after cancellation. In 04/29/10 I went to the WorkOut World office in Nashua, NH to cancel my account. They figured out the most complicated cancellation process. I complained and thought that we achieved a cancellation agreement. They stop sending me invoices and no information about rejection of my cancellation so I thought my cancellation went through. I even got an account with a different fitness club. In December I canceled my second account and realized that they were charging me for the old account. I contact them and they told me that...

Work Out World / These guys are not honest

Ar

These guys are not honest. They do not have published rates and depending on promotions, some may be paying a lot more. We were a member for a while and realized that we were paying twice what new members were paying. So our whole family joined YMCA. Recently my kids joined WOW just because they could walk to WOW and Y was far. One of them though initially had second thoughts and cancelled within a day and was assured that his processing fee will be returned. Couple of months later he changed his mind and decided to rejoin but instead of crediting the fee which was already due to us, they...

Work Out World / Stealing money with hidden fees

Ka

I was a WOW member for a long time, the first scam is when you change your card information and you do not change it at the Gym ABC financial charge $20 fee and if they can`t take money out of the account they keep on trying, I had to pay 120 dollars within a week in fees, The other scam happened in August 2009, I enrolled 5 members of my family in my account for the awesome 9.99 deal, the agreement with the WOW representative was that we had to pay $70 for each member $50 enrollment fee and $20 for the first and last month, since they explain everything to us they asked us to sign the...

Work Out World / Stay away

Ja

On January 19, 2009 my son and I visited WOW-Ocean Township to join the gym. I sat with an associate, looked at the plans offered, and proceeded to complete paperwork. I gave the sales associate my debit card to pay the initiation fees for me and my son but BEFORE I signed any contracts my husband called me and asked me not to make any contractual commitments at that time. When the associate returned I told him that we were not going to continue with the membership and asked for my debit card back. He told me unfortunately he had already run the initiation charges on my card. I said, "Ok, can you...

Work Out World - New Jersey, Ocean / Stay Away From Work Out World!

So

On January 19, 2009 my son and I visited WOW-Ocean Township to join the gym. I sat with an associate, looked at the plans offered, and proceeded to complete paperwork. I gave the sales associate my debit card to pay the initiation fees for me and my son but BEFORE I signed any contracts my husband called me and asked me not to make any contractual commitments at that time. When the associate returned I told him that we were not going to continue with the membership and asked for my debit card back. He told me unfortunately he had already run the initiation charges on my card. I said, "Ok, can you...

Work Out World - New Jersey, Bricktown / Taking unauthorised money off credit card

Ba

I had a contract with WOW for one year . I went to the gym once did not care for it, so I payed my contract for the year I noticed that after a year they were still taking payments off my credit card . I went to the location talked to the person who was in charge numerous time and they still was charging my credit card. Finally I had to cancell the credit card to stop them from charging the credit card. So what I am trying to say if you join WOW make sure you check your card after your contract expires.

Work Out World / Impossible to cancel membership

Va

I still can not cancel my membership for the third month even though I moved out of NJ. The new in my complaint this time is that after I contacted the fitness center to ask why they have not canceled, I was told that because I did send them an agreement letter and not the actual contract or utility bill. Fine, I sent them back the utility bill with my new address. Today I received a letter from the Gym stating that I can not cancel because there is a gym within 25 miles from my new residency in NC and they gave me the direction and a phone number without the name of the Gym . Surprisingly...

Work Out World / Lied to get us to join, then wouldn't let us out even after leaving the state

Va

When my husband, daughter and I joined, we asked about her membership because she was returning to college in Sept. No problem, they said, we have several affiliates in Phoenix and she can go to any of those as a member free of charge. What a lie. LA Fitness, where they sent her, denied this arrangement and were going to charge her $15 per visit! What a bargain, paying WOW's membership, then $15 per visit. I called Chris in the Tinton Falls, NJ office who sold us this LIE, and he said "oh, sorry about that." I said well cancel her membership immediately...he says they can't without a...

Work Out World / Sleazy Sales Practices

St

Sleazy! Scam! Avoid like the plague! Sales people are pushy and try to get you to sign up for an agreement that you can never get out of! They off-load the payments to ABC Financial (phone 888-827-9262) which is not disclosed. Gym itself is ok, but sales tactics make it a place to avoid! Tons of other complaints all over the internet. This is for the Medford facility, but looks like they are the same all over.