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The good, the bad, and the ugly - discover what customers are saying about Windows

Welcome to our customer reviews and complaints page for Windows. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Windows.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Windows's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Windows, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Windows. Your feedback is an important part of our community and will help others make informed decisions.

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4:26 am EDT
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Windows Charged for services not rendered

We were told out windows needed to be cut out of their frames and were charged $2, 000 extra.
When the 1 man crew (originally 4) came he popped out the windows in no time. Window world said cutting and just removing the windows was the same thing. Really? That's a surprise to me.

I called and complained to corporate and was told they were used to threats.
They were dishonest and their treatment of me was unacceptable.
I would not recommend Window World to anyone!

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tinkstoys
Stockton, US
Apr 24, 2014 7:30 pm EDT

They called stating they are from windows that my computer has been sending errors messages and that they need to take control on my computer. I did a reverse number search on whitepages.com and there are other complaints listed there with several phone numbers listed that they have used.

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MacResearch
Jeri, US
Aug 23, 2012 8:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Could anyone suggest a good installer for the north shore of LI, NY. Most issues aren't with the windows but with the installation. Please provide a list of good installers of Andersen windows. Not RBA.

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paul mcevoy
,
Oct 30, 2008 2:37 pm EDT

Every month i am charged $44 and cannot unsubscribe even though i did not subscribe to thiis SCAM

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P Caylor
Tucson, US
Apr 29, 2014 9:24 pm EDT
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I did not think Microsoft could get stupider, but they did and now I am stuck with Windows 8.
If you want to do circles buy a computer with Windows 8 - I feel like a dog must feel when chasing its own tail.

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5:42 am EST
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Windows Unethical and dishonest sales tactics

This company is completely dishonest and unethical. A representative came to our home to take measurements for windows, and provide an estimate. After taking some measurements, he explained that he was not a salesman, and not authorized to make any sales; and that (for some reason) another representative would have to come to our home and complete the measurements, and provide an estimate. We made the mistake of signing a form which (we were told) was simply a consent form for a credit check. We subsequently were informed by a credit lendor that we opened an account for several thousand dollars. We immediately closed this account, and informed the lendor that nobody had our consent or permission to do this on our behalf. We then received threatening voice-mails from various representatives of the company, followed by a letter from a law firm...a very rude letter ...demanding we permit this company to install windows, and stating that we signed a "contract", not a consent for a credit check form. We were never provided with a copy of anything, never selected a product, never received an estimate...yet we are receiving all of these threats. I have never experienced anything like this in my life. This company is a shameless disgrace.

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2:10 pm EST
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Windows Lifetime guarantee is a false claim

I paid over $8, 000 to Hansons Windows for new windows in my home and at my rental property. I no longer have the rental property but have complaints about the drafty windows at my residence. First the representative was so very pushy. When we hestitated to buy, he called in the big guns (his boss). They stayed at our home for over 3 hours until we dedecided to buy the windows. In the last eight years, I have called them at least a dozen times and reported that my windows are drafty. They came out once in June of 2004 and installed "full window pads". This was apparently a temporary fix. I've called seven times since then but have heard nothing from them. I've even spoken to several door-to-d00r representatives who said they would report the problem and someone would contact me. This never happened. Their "lifetime guarantee" is a joke. They took advantage of young (black) newlyweds who only wanted to improve the quality of their new home. The owners and representatives of this company should be shame of the way they conduct their business and I will let the world know this.

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1800 hansons sucks
, US
Feb 10, 2011 9:45 pm EST

Hansons Replacement Windows —

Make sure you have everything that you and your salesperson discussed written into your contract. ALL VERBAL AGREEMENTS ARE VOID! Make sure you turn your contract over and read ALL THE TERMS. There are no exit clauses. They do not price match their own deals. Good luck finding a company that meets the terms of their "price match" agreement. Read everything DO NOT TAKE A WORD OF WHAT THE SALESPERSON SAYS AS TRUTH. I was told i would get a call from my salesperson to help with a situation with one of their coupons coming out. I never got a call from him (They do not honor their own deals if you have already signed.) I yelled at one person about the lies i was told among other things, he hung up on me. (I would have hung up on me too) So then a manager calls me I told him "DO NOT MAKE THE WINDOWS YOU MEASURED FOR MY HOUSE UNTIL WE GET THIS SITUATION FIGURED OUT" The manager told me he would find out what was a better deal "the email i originally responded to or the new 60% off email" Never heard from him again. The next time i heard from them it was to set up a time to install "my" windows. I had already told them not to make them and that I had disputed the charges to my card because they breached the contract by soliciting another charge they had "forgot" to charge me. Luckily I had written into my contract that "customer will not pay any amount above contracted price" They solicited the cost of a permit so I went to my credit card company. Now they are coming after me (collection lawyer) for another $2, 600+ and I haven't heard from a manager or seen any windows or gotten any answers to my questions!

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7:43 pm EDT
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Windows leaking windows

I got windows replaced but after every shower all window leaked inside and outside walls. Called several times to the contractors trying to get them fixed the windows that ere obviously installed wrong. Finally, fixed them myself. After several caals the contractor came, did something but it was too late: I had to repare walls damage. Recently, I called them back again, complained that the windows are still leaking, yet no answer.

Do not have anything to do with Windows & Door Contractors!

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gbrevard
,
Oct 29, 2008 12:01 am EDT

This company is garbage. I was visited by a door-to-door sales Rep-Monica Huckabee. She promised me a $50.00 gas card and that she would be on-site to ensure the installation was done properly. This did not happen. I never heard from the sales Rep; no gas card; and the work was very poor.

I had three windows installed--all done improperly. The caulking was so bad, flying insects were had taken control of my home. I expected some problems with insects because of the nature of the work. But, I watched some insects come in and get trapped between the screen and my closed windows. I did inspect the work after installation, found several areas where the caulking was not done, and damge to the outside of my home (bent siding). But, I missed the small errors. After repeated calls, a workman came out and applied more caulking. I have complained about the promise of a gas card. Three times I was told by Tom Swiggett that I would receive one in 14 days.

DO NOT DO BUSINESS WITH THIS COMPANY!

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2:15 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'll try my best to stick with the facts, and you the reader can form your own opinion. Power Windows & Siding salesman is punctual, does the measurements, and then sits down with me to give me his "sales pitch". In short he leafs through his pamphlet extolling all the incredible virtues of "PWS" windows. What I found interesting is how they "wordsmith"...

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12:00 am EST

Windows Failing to Stand Behind Advertised Policies

Recently, my husband and I solicited our local Menards to puchase replacement windows for our home. We also purchased two doors, which fit perfectly. We discussed the selection of the windows with their young and inexperienced Millwork salersperson - albeit very pleasant. He told us to measure the windows according to the manufacturer's guidelines, which we did. Our contractor was in the process of replacing the windows and determined that the window replacements were off my nearly an inch. I researched Menards online for their policy stipulations and the site indicated that special orders were subject to a 15% restock fee if the respective store allowed. Armed with that information, I contacted the Millwork department again and was informed that a manager would be calling. I received the call from the manager who informed me that he would be glad to accept a return - subject to a 40% restock fee. When I questioned why the restock fee was much higher than indicated - the manager informed me in a very rude manner that he was doing me a favor and, "he did not have to accept the items back at all."
When I asked for corporarate's phone number, he informed me that there was no phone number and to voice my complaint via the online complaint form (for someone inexperienced with the computer, the complaint form is very difficult to find and almost concealed). Further, he stated, "they will not do anything." I followed his instructions and after two weeks of hearing absolutely nothing, completed a written "Installed Complaint Form" attaching a letter directed to the corporate office. I indicated in my letter that I felt they had engaged in deceptive trade practices, not to mention possible violations of the Uniform Commercial Code and I was sure that there were others similarly situated who may be interested in collectively voicing their claims. I received the very same response as many others - "It is up to the store manager to make the determination, the restock fee was at their discretion, and they agreed with the store manager. We will never do business with them again and I agree with others that they will eventually pay for the lack of customer service. Have to question a company that does not have a phone contact and essentially hides any mode of online contact to voice complaints.

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