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Wild Blue Communications Complaints & Reviews

Wild Blue Communications - Missouri, Brighton / excessive unauthorized Charges

Ma
Mary Louise Faust on Jan 11, 2013

My checking account was charged additional charges of 149.00 which I did not authorize on top of the alleged 49.00 signup fee. The service was terrible and I canceled it after one week as the cable service stunk, was slow and dropped off at times and when the wind blew outages occured for hours at a time. I will never use this service again I told the original sales representative that I did not want to be locked into any sort of Long Term Agreement…that I needed month by month billing…because I didn’t know how long I would be living in this residence. When I called to...

Wild Blue Communications - Georgia / Fraud

Jo

A friend of mine ordered internet service from Wild Blue Communications. When she was placing the order she had to pay a $5.00 processing fee, she gave them her debit card number but was told the for some reason the card was denied. I offered her to use my card for the processing fee. About a week later the installer finally showed up and spent nearly all day installing the equipment and then left. Later that day the Internet service went down and no longer worked, she contacted Wild Blue and was told by a Wild Blue Technical Support person that they would send a technician out to check the...

Wild Blue Communications - Michigan, Kent City / My contract was for 12 months - not 14 months!

These guys are terrible. Their service is slow, the upload times never reach top quoted speeds, and the download speeds rarely reach top quoted speeds. The service goes out, or has blips of down time routinely. Also, when you try and cancel, I think it must be one of their corporate directives to try and screw people over and over-charge them for extra months. My contract went from May through April, that was my 12-month contract. Then, I needed to cancel in March, so I fully expected to be charged through April. I had already paid for March, and expected my final month to be for $49.95, the...

Wild Blue Communications - Missouri, Fair Grove / LOW TO NO CONNECTIVITY

Br

I started Wild Blue in August of 2007, I have not collectively had one full day of service since then. Wild Blue has hung up on me 33 times, put me on hold for 15, 30, 45 minutes at a time, then only to be disconnected before my call is answered. I drove 340 miles to meet a service tech (who by the way did not show up) I have given the CEO (Mr. Leonard - 720-554-7400) the opportunity to do the right thing, I have given COO and President (Mr Carroll - 720-554-7408) the opportunity to do the right thing and last but not least Consumer Affairs Manager (Roz Stauthamer - 720-554-7400) to do the...

Wild Blue Communications - Mississippi, Tylertown / Terrible experience!

Wild Blue Trouble from Day one. The free install wasn't free at all, the person that installed the service charged an extra $200 to set a $40 pipe in the ground with a $5 sack of concrete. If i had known that this was needed ahead of time I could have easily done it myself. But this was only the start of my problems, the service never seemed to work better than a dial up modem for my first 8 months of service. They always blamed the weather, or some other nonsense. They would not send out a technician to check the problem because everything looked fine on their end. Finally after months of...