Whitby Optical reviews and complaints

I order an Product named D&G Glasses which I received on 5th sept and has 10 days Money back guarantee...I tried to return the item on 13th sept by my aunt, which they did not accept it. I called the owner and spoke to Mohammad he said try returning it by another courier...I tried by Dhl They wont accept it as it contains Gell(Liquid)... I called again told him about my problem ...they said will arrange for a call back...I waited for a day did not receive call...I called again the other day on 15th ...informing I am loosing on the Money back so please advise...they said will call back...again did not receive a call...I called again the other day spoke to Mohammand frustrated...he said we will check and get back if we could arrange a collection...and he would call back...waited and waited...called again the other day telling them about the situation it was 18th ... People at Whitby Optical won't listen or understand my problem, this guy is a real jerk and yelled at me, just say we'll call back...All he says is we have you number and we will call back ! that is it !...Finally the other day I called continuously for 15-20 times and managed to get a Mohammand online he says we have tied-up I complained to Mohammand about whats happening till now...he and asked to write any application while returning the item and money will be refunded. I tried to return the item by DHL...again they did not accept it saying it contains Gell...I told them they sent it by you... they said will need a letter by the company...otherwise they cannot ... they suggested me to send it by DHL by noone will accept it...I called again askinf for Mohammand...Nobody would connect me to any Supervisor or manager...as they can speak just one thing...We will call back...Waited again did not get any call...Called again on 22nd...spoke to .Sharron..she asked to return by POST... I lost it and said forget it I would return it and Finally return the product on my own on 23rd...Received a call from someone on 27th stating parcel received and someone from complains department would call in 2-3 days...I waited again... Called finally on 3rd oct..people said we will call you...no call back... Tried calling again everyday continuously...Finally got through to Mohammand...Who asked to Contact SharronI called and straight away she said cannot be refunded ! I said have you read my letter...he said he has to received any letter..I said I was in the box...He says he has got it...Hows that possible. I tried to explain to him everything...He was not ready to listen and says I don't ###in care What the call or she said or what she advised or done... I told him Mohammand Promised me ..she says you take the money from him...I told he asked me to contact you...He says refund cannot be done...He says he is the only one and everything...I asked for his designation...He said I done want to give and hung the Phone...

Also the item sent to me was Dummy...It was not the same as show on there website..there was nowhere Whitby Optical mentioned on the product...It was just a plain thing even colours were differenyt... HELP me recovering my money...They are just taking me for granted...