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Whitby Optical Complaints & Reviews

Whitby Optical - Ontario, Scarborough Toronto / Broken frames after 2 weeks

Gu
Jul 20, 2013

I order an Product named D&G Glasses which I received on 5th sept and has 10 days Money back guarantee...I tried to return the item on 13th sept by my aunt, which they did not accept it. I called the owner and spoke to Mohammad he said try returning it by another courier...I tried by Dhl They wont accept it as it contains Gell(Liquid)... I called again told him about my problem ...they said will arrange for a call back...I waited for a day did not receive call...I called again the other day on 15th ...informing I am loosing on the Money back so please advise...they said will call back...again...

Whitby Optical - Ontario, Whitby / Scammers

Da
Apr 21, 2011

Here is my experience at Whitby Optical in Whitby Ontario . Absolutely horrendous customer service experience (quite possibly the worst I've ever had). I had an exam at Whitby Optical and the prescription the paki doctor prescribed was different than the one I had last year, which was done at a different eye doctor office (-1.0 at Optical Outlets vs. -1.25 at other place the year before). As soon as I walked out I noticed that my vision was not as clear as with the earlier prescription. But I thought it was maybe that I just had to get used to it. Then I had to go out of town on busine...