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Waterworks Repair Complaints & Reviews

Waterworks Repair - Texas, Lewisville / Boat Repair Nightmare

Aug 3, 2012

I needed some boat repairs and read the various complaints filed against Waterworks Repairs (Lewisville, in different online forums and decided to take my boat there for repairs anyway, since the complaints were a couple of years old and they are located right in my marina. HUGE mistake. Forget the fact that they are the most unprofessional business I've ever encountered (left messages that never got returned simply asking for the status of my boat, got SCREAMED at on the phone by Christina because I was trying to check on the status of my repairs, was told at...

Waterworks Repair - Texas, Lewisville / Over charged for Unsatisfactory Repair


We have a Sea-Doo (PWC) whose engine was running perfectly fine but produced almost no thrust. Upon examination I discovered the plastic Wear Ring, which forms the circumference around the Jet Pump Impeller, had deteriorated. I took it to Ben Holcomb at Waterworks Repair, 1477 East Hill Park Rd., Lewisville, TX 75056, because Ben assured me the job would be finished by Friday. Ben sold me on replacing fuel lines, changing the Pump Oil and greasing the fittings. I was told it was ready to pick up but when I arrived I was told they had bad news. The engine was seized up and wouldn’t turn...

Waterworks Repair - Texas, Lewisville / Unauthorized charges


Waterworks Repair is absolutely the sloppiest ran boat mechanic/detail shop I have ever experienced. I recently had my boat up for sale and had some minor detailing that needed to be done. My current marina recommended Waterworks Repair in Lewisville, TX. They just recently replaced Marine Max at Pier 121. Ben Holcomb is the owner of Waterworks Repair and our first meeting he seemed to be a nice good ole guy. He gave me a quote for some small scratches that needed to be removed along with some other minor repairs. The total amount he told me was $1, 500. I thought this was extremely high but...