charges made with no consent
7/11/17
I received my Telstra bill with an $5.99 from Waala Mobile under the name Buongiorno.com. I'm not paying for something I didn't request or consent to. This company is a rip off, scammers, the authorities should shut them down, I spoke to a woman when I rang today, she gave me an email address to complain to. They agreed to refund the $5.99 and take me off their list, I said good, they have been reported to the authorities
They agreed to refund the $5.99 and take me off their list, bloody scammers
Service
hEy! how you started service on my no. [protected] without my consent. i never use your service as well as i don't know whats this and i also don't know that service is attached on my number. the optus charge me estra charges of this service. tell my service company to fix it. you charge me, whats this aa ? i don't give any amount to you. pls fix it or otherwise i'll take big action.
Thank you
Deepak
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waala.com.au is a scam. They’ve started to send text messages to my mobile phone and I thought they were just a scam. But I was shocked to realize that they’ve charged me for those messages… How did they managed to do it without my consent?
Nothing but a scam. Sent me a message last week sent stop to it and still messaged me this week taking another $5.99 from me.
I received a text on my phone last month on a Sunday, which I immediately tried to ring the number and was not mnanned on the weekend s- rang Monday said stop and I did not subscribe. When I got my bill, there was $5.99 on my phone and 4 payments of $5.99 on my internet hub. Now I ask, how the heck can I subscribe to ringtones on a wifi internet hub with no phone or keyboard access! Telstra wavied. It was supposed to be blocked, but is on my account again this month on the internet hub. I still am unable to unsubscribe because it is not a phone... Just waiting on my bill to ring Telstra again to get it cancelled. Tried to do so in advance but they won't do anything till I get my bill. Very annoyed. I should not have to do this each time I get a bill. This company needs to be stopped..
Waala- what a scam. Can we all please complain to the telecommunications ombudsman. The more complaints the more serious they will take it and do something about it.
What a scam. Charged $5.99 a week for nothing then $15 for ifortune...
Didn't sign up and then had asked me to pay to unsubscribe.
Women rang me back as had technical issues and said I can request a refund.
Better chance of winning lotter.
SO ANGRY
Happened to me too. Don't try to unsubscribe (they will still charge you $5.99 per week). Call your service provider immediately and get all third party charges blocked on your service by making your allowance on the account $0. Please don't be foolish and not pay your bill as normal, as this reflects badly on you as a customer. Optus will take up a charges dispute on your behalf. The quicker you call them, and the nicer you are to Optus, the better. It is not their fault that a third party has put charges onto an account, so don't blame Optus or the person on the other end of the call. Although, I do wish that ALL TELCOS ask you when signing up to a new plan if you want third party charges on your phone, or if you want to add a limit. I would have said "yes" from Day 1, and would have never had to deal with this crap.
Yes i am optus prepaid. Just got 5.99 of my credit taken by waalamob! Im so angry i signed up for nothing. ! Clicked the link and "unsubscribed" but dont know if it will happen again. 😔
I received a text advising I was subscribed to their service, immediate stop message sent. $5.99 charge on next account, complained and an ex gratia payment made. I did not accept waala's version of events that I had accepted there app or someone with access to my phone had. Immediately prior to "subscription acceptance" I had been driving for 1 hour 15 minutes in a no service area. Also after complaint correspondence waala's text messaging disappeared from incoming text list, but fortunately I kept a screen shot of details.
I've never heard of Waala until receiving a message tonight. I too am Optus.
I checked it on Google and here I am. Another unhappy soul receiving unsolicited messages.
Someone has passed on our details.
I am being charged $4.99 a week and never knew it. I have unsubscribed from Waala but I had their number and sms blocked and still got charged.
I am In australia.
The Mo Fo' tried to get some amount of money out of me 3 times today. I'm in Australia and am on Optus prepaid...so far they havent been able to get 5 cents, so if you're a prepaid Optus customer things look ok at this stage, there are no charges..tho I do need to top up tomorrow, so let's see if they try and take some coin from me tomorrow.. I'll b pissed if they get any $ off me..keep y'all posted ;-)
I in Australia and am on Optus prepaid, i to have been receiving annoying txt's from waala mobile. I have sent txt stop twice to opt out of a subscription i never subscribed to. The service providers need to take action on behalf of their customers to stop this scam from continuing.
Never signed up for Waala, got charge $80. I don't know why the regular allows them to continue operating.
The Walaa mobile thieves have been charging $5 a week to my Vodafone account . Obviously I have never subscribed to such a 'service' . Do they even offer a reputable service ? Disgusting that some company can just start charging you and then put the onus on you to reply STOP to unsubscribe . Also disgusting that the mobile phone companies ( Vodafone in my case) are facilitating these crooks .
Is Waala Mobile legit?
Waala Mobile earns 76% level of Trustworthiness
High Trust Suggestion: Waala Mobile evaluated with 76% trust by Complaints Board. Safe for use, yet remain cautious with personal data.
- There was some difficulty in evaluating or examining the information or data present on the waala.com.au. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- The website belonging to Waala Mobile has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Waala Mobile. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Fraud, no delivery
I got a message with joke from my friend and when I clicked to share I received sms worth $5. This must be stopped!
im not getting nothing from it they are just taking my money from my phone I don't want nothing to do with it
I don't want to receive messages from waala club any more
I got charged for a total of over $50 from my monthly bill from this scam company as well. I dont even know who they are and they robbed over $50 from me
Money scam
Waala.com.ua took my money using Optus. I was charge for $50.00 overall but I didn’t subscribe to any of their services. I was told that I was replying their SMS and by doing so I’ve subscribed to their program. Total scam.
I have been getting billed six dollars a week by Telstra for third party payments to Waala or boungiorno Aust. Who the ### are they ? I'm 64 what the ### is a ringtone provider ? Both companies are only electronic entities if you try to ring them . Curiously this billing started about the day I went to paperless billing to which you are less likely to read your statement . Have contacted Telstra and rogered them about it to which they say they will refund my money. Wait to next bill and see. Waala is definitely a scam.
i am in the same boat my bill came back saying i texted them every week downloading stuff when i never did such a scam NEVER USE THIS SERVICE it is a total scam
Overview of Waala Mobile complaint handling
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Waala Mobile contacts
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Waala Mobile phone numbers1800 178 0171800 178 017Click up if you have successfully reached Waala Mobile by calling 1800 178 017 phone number 0 0 users reported that they have successfully reached Waala Mobile by calling 1800 178 017 phone number Click up if you have UNsuccessfully reached Waala Mobile by calling 1800 178 017 phone number 0 0 users reported that they have UNsuccessfully reached Waala Mobile by calling 1800 178 017 phone numberAustralia, Customer Service1800 751 9071800 751 907Click up if you have successfully reached Waala Mobile by calling 1800 751 907 phone number 0 0 users reported that they have successfully reached Waala Mobile by calling 1800 751 907 phone number Click up if you have UNsuccessfully reached Waala Mobile by calling 1800 751 907 phone number 0 0 users reported that they have UNsuccessfully reached Waala Mobile by calling 1800 751 907 phone numberAustralia, Telstra Customers1800 767 5841800 767 584Click up if you have successfully reached Waala Mobile by calling 1800 767 584 phone number 0 0 users reported that they have successfully reached Waala Mobile by calling 1800 767 584 phone number Click up if you have UNsuccessfully reached Waala Mobile by calling 1800 767 584 phone number 0 0 users reported that they have UNsuccessfully reached Waala Mobile by calling 1800 767 584 phone numberAustralia, Optus Customers1800 451 5641800 451 564Click up if you have successfully reached Waala Mobile by calling 1800 451 564 phone number 0 0 users reported that they have successfully reached Waala Mobile by calling 1800 451 564 phone number Click up if you have UNsuccessfully reached Waala Mobile by calling 1800 451 564 phone number 0 0 users reported that they have UNsuccessfully reached Waala Mobile by calling 1800 451 564 phone numberAustralia, Vodafone Customers
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Waala Mobile emailswaala-au@buongiorno.com100%Confidence score: 100%Support
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Waala Mobile headquartersPiazza Pietro Annigoni 9/B, Florence, 50122, Italy
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Waala Mobile social media
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