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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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9:03 am EDT
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Vodacom Lack of service

0 Rating.

Since the beginning of 2024 Vodacom has no backup power for their tower in Luckhoff. **This tower is in town and is safe to theft and vandalism of batteries and solar panels.**

When load shedding occurs the Vodacom mobile reception and 3G/4G/LTE is cut off immediately. 20 Minutes after the power is restored the signals come on - one by one.

***With the power off, it's impossible to contact emergency services like a doctor, police, ambulance, fire brigade or hospitals*** No chance of any mobile communication what so ever. ***

This is completely unacceptable service from a "major" company like Vodacom.

I hereby give Vodacom notice that I'm going to cancel my existing contracts unless this problem is rectified within this current week.

Claimed loss: R10 000 +

Desired outcome: Vodacom has to fix the problem with their backup power.

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3:05 am EST
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Vodacom Debit order dispute

I have upgraded my vodacom contract in december of 2023, whereby they said i had 1 more month remaining on my handset installment. I have paid that amount in January. But vodacom continues to debit me till this date. This is absolute fraud. I have contacted vodacom customer care.. they have put through service requests which i have no feedback on it. I am absolutely discouraged by vodacom. Its ridiculous! You guys are taking my money. R410 is alot of money.

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12:28 pm EST
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Vodacom - Fibre department

Hello, my name is Noah Rakgogo residing in Mabopane, last year September, we were told that the first 2 months was going to be free but to my surprise they deducted R455.35 in October, then in November they took R600.00 they continue to deduct my money in December they took R800.00, January this year they took R500.51, February they sent me an email that...

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6:23 pm EST
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Vodacom Vodacom contract

I believe that Vodacom doesn't care about customers. Once you struggle financially they get rid of you. I also don't like how my number was deleted. I've been with Vodacom contract for over 20 years. I asked them several times to convert my number to prepaid. They begged me and offered me vouchers so that I continue with the contract. I've been struggling financially since 2022 but made sure that I payed every month. To my suprise this month they just decided to delete my number. Vodacom sucks I don't wanna lie the worst when it comes to customer service

Desired outcome: Would like to get my number back

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12:41 am EST
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Vodacom - Home Internet 4G LTE Contract

Over the past few months I have made countless service requests to Vodacom due to poor or no network coverage. Now, I'm sympathetic and cognizant of loadshedding & its toll on network resources but this is over and above that. On numerous occasions I have made all effort to demonstrate to service agents, on call, that my area would have full network...

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6:13 am EST
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Vodacom Both

On the 17th of January 2024 i received an order that was incomplete. I did an upgrade and got a double deal. On the deal it stated that a Samsung 15W adapter and a cable were part of the deal, i only received a cable without an adapter. I call Vodacom after sales on the 18th to inform them (Reference number 193927). I was told that a consultant will call me as they need to listen to the audio because the consultant that helped did not include an adapter on my order. I told them that she told me that the only two things that will change from the first online order was the price and the plan from open line to top up. After a week I called again and same thing was said that they will call me back. Today I called and the consultant told me that there was a message for the back office to call but no one called. I made an order with an adapter and I want what i ordered.

Desired outcome: I want the adapter or cancel my contract

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10:36 am EST
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Vodacom Account allocations

NA148703-9

Every single month I make payment to my account and mail confirmation to [protected]@vodacom.co.za but yet still they cut off my phone after numerous calls, emails, proof of payments.

Rude workers, promises that are not kept, yet I sit without a phone every month due to them not doing their work.

Vodacom is a NO GO!

Most pathetic service ever.

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6:22 am EST
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Vodacom Unfair billing

I took phone by contract with vodacom on the 3rd of January 2023, o the same month I couldn't pay all the amount the wanted but I paid it off the following month.. Iwas supposed to pay R500 with our initial agreement but that couldn't happen as I am paying way more.. I am so tired of vodacom.. I want to leave it but I don't want to be blacklisted.. I am paying the rediculous money every month yoh,,this is draining

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2:16 am EST
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Vodacom Upgrade

I have applied for a contract on Black Friday deals. It was an I phone 11 pro ON THE NUMBER [protected]. I keep phoning the upgrade contact number and get given different answers. I reallly need the the phone urgently. I am being put back and forth regarding this upgrade, not to forget I am a contract customer for over 15 years. I do see that other stores like Vodacom 4 u have the phone in stock so I can’t understand why I can’t receive my phone. I find this totally unacceptable. Please can you escalate this or sort this problem out ASAP. Please can you acknowledge my request and other consultants say they willl call me back. The one consultant said the phone was out for delivery whilst another consultant said it was out of stock. Vodacom is Neva like this. If that is the case Vodacom should give me another I phone at the same price plan. I am now waiting 3 months. A humble appeal please assist in this matter

Desired outcome: Please have my phone delivered or give me another I phone at the same price deal

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12:27 am EST
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Vodacom Fraudulent account

I am writing to urgently bring to your attention the ongoing fraudulent activities that persistently occur on my account with Vodacom. May last year and now January 2024. Fraudulent accounts opened in my name. Despite previous reports and efforts to rectify these issues, the fraudulent activities have continued, causing substantial inconvenience and financial distress. The distress and anxiety caused by these recurring incidents are debilitating. I find myself emotionally drained and unable to endure another episode of this nature. The past instances of fraud have left me extremely wary and anxious about the security of my personal data. I am genuinely concerned that any additional information shared could potentially be misused or compromise

Claimed loss: The distress and anxiety caused by these recurring incidents are debilitating. I find myself emotionally drained and unable to endure another episode of this nature.

Desired outcome: I demand immediate action to rectify this situation and prevent any further unauthorized access or transactions on my account. It is imperative to restore the security and integrity of my account with your service.

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Update by Tanneth
Jan 11, 2024 2:09 am EST

I am writing to urgently bring to your attention the ongoing fraudulent activities that persistently occur on my Vodacom account. Despite previous reports and efforts to rectify these issues, the fraudulent activities have continued. May 2023 and now January 2024. It is imperative to bring to your attention that there has been a breach of the Poppy Act.

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Vodacom - Personal information shared with a 3rd party without my consent

I had 2 contracts with Vodacom, but during the divorce i had to sequestrate and the accounts were part of the sequestration. On 20 October 2023 I was given documents from a SAPS member that was given to him by a "friend" to investigate me, suggesting i reported a phone to put in false claim at the insurance, which is not true. I have been divorced since...

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8:21 am EST
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Vodacom Vodacom business fibre

I am a Vodacom Business fiber client and have been offline since Friday 05/01/2023 16:40 (Ref no: SR240105-818274). I have reported this numerous times with absolutely no feedback or resolution. It's not the first time I've had such trouble with support when I'm offline. They are full of empty promises and beyond that they do nothing. What is the purpose of paying for a business line but you get absolutely no support. All they say is that they are still waiting for feedback. Extremely pathetic service!

Desired outcome: I'm working from home and are available to my customers 24/7. I need my internet 24/7. If there is a problem, I want it sorted out a.s.a.p like they promise. I can't wait 48 hours and still no feedback!!!!

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2:49 am EST
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Vodacom The Fiber Department

I've been having issues with my Vodacom Fiber and I have called in and logged complaints many times but still nothing has been done. I have spent many hours on the phone with many different agents but the response I always get is that a ticket has been logged and a case has been opened for me. They keep telling me that someone will call me back but that never happens. They have also billed me an incorrect amount for my Fiber which they have overcharged me. I am a new Fiber customer to them and this is disgusting service! It has been 3 months since I had the Fiber installed, and too, the guys did not even do a neat job as I still have cables hanging around and the connection is terrible. I have complained many times but nothing has been done about this. I will not be paying the Fiber bills if this bad service continues! I regret signing up with Vodacom!

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11:30 pm EST
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Vodacom Payments done via vodapay app not being allocated to account

on the 20th of October 2023 I did a payment via Voda pay app. It showed unsuccessful and I called in. I had to email the bank statement proving the amount went off my account. on the 18th of November again the same thing happened.

I have sent both bank statements via email to prove the money was deducted. I was told in December the payment in October is shower " Pending" on the system!? Really after almost 3 months!

After numerous emails and phone calls I am beyond frustrated.

The matter was also referred to the PNR department and after weeks I got the respond that they will get back to me!?

Claimed loss: R1000

Desired outcome: Allocate my R1000 to account

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10:58 am EST
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Vodacom - Vodacom upgrade via chatz

I tried processing an online upgrade and ran into problems. I requested a call back where an assistant by the name of Tina called me to complete the process. I have come to learn that she is employed by Chatz. After going through the required upgrade and reiterating the desired contract several times I still did not feel comfortable that the assistant...

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12:42 am EST

Vodacom Device repair

I am highly dissatisfied with the poor level service received from vodacom repairs. I took my phone to vodacom shop louis Trichardt makhado, i had to follow up every second day, The consultant in Makhado gave me repairs number to call them as he cant assist me since then they started moving the phone to repairs Centre as i told them that i am lodging a complaint i was called 7 december and promised that i will be getting a phone 2 weeks later they all real the same notes The staff at repairs refused to advise me on the escalation process, the gave me an email which i sent an email which was never responded to. i called customer care , was told request has been escalated no one called me

Desired outcome: I need to get a phone as soon as possible as this is impacting negatively on my work and personal life

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3:08 am EST
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Vodacom - Service at vodacom 4u kolonnade shopping centre

Good morning, My son’s phone was stolen on Sunday in the Wimpy in Bela-Bela. We have phoned 082-135 to blacklist the device and the sim card. We were very fortunate that through “find my I-phone” we were able to track the device from 15:00 that afternoon and also able to recover it. I phoned then the very same number 082-135 and after going through all...

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2:44 pm EST
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Vodacom - You advertise products which no stock is carried by the franchiser because his insurance cover is inadequate

I upgraded my contract a Vodacom bayside mall tableview The products where advertised on your Black Friday specials The sales person Chris told us he would have to c if he could source the phones and the watch He phoned the following day to tell us that because the insurance limit low he could not secure the deal and the store would have to return...

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5:41 am EST
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Vodacom unauthorised debit on my account

Hi

i am submitting a complaint with regard to an unauthorised debit from my account with the following details:

Reference number : VODACOM 0421654707I9232139

Amount: R530.51

Debit date: 15 NOVEMVER 2023

Name of account : FNB

Account Holder : Mr Nkululeko Mqokiyana

Account number : 405769******1639

Please investigate and return the funds as soon as possible.

Regards

Nkululeko Mqokiyana

[protected]

Claimed loss: a R530.51 was taken from my account without my consent.

Desired outcome: i would like a refund of the R530.51 that was taken from my account.

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Vodacom - 30gb black friday deal not added to account.

I have taken out a new contract phone on the 7/11/2023. On the 08/11/2023 I received an SMS message from Vodacom, there is no Cell number however it's the same number as when receiving notifications around the amount of Airtime and Data a person has left. I responded to the SMS , by following the instructions to SMS 31118 with the words BF23. I received...

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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