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Vocalocity Complaints & Reviews

Vocalocity - Georgia, Atlanta / Misrepresentation

LDRau on Apr 13, 2011

On July 10, 2010 I entered into a contract with Vocalocity to provide not only my telephone service but also my fax service. After discussing my needs with Nikki Karminskas (sales) and being assured by her that the fax service was unlimited (this was a very important issue for me) I signed a contract. The contract states "Unlimited US Fax Number" $14.99 per month. The Vocalocity website states (as of 4/11/11) Fax to Email - Vocalocity's unlimited faxing service makes it quick and easy to send and receive faxes... However yesterday 4/11/11, I received email from Vocalocity stating that my...

Vocalocity / Service and Sales Related. Bad Experience


When I first signed up for Vocalocity and sent them my signup information they established my account fast. It was prompt. The signup process along with the speed I received my first quote was impressive. After that Vocalocity could not do one thing correctly. I am serious, they even screwed up when it came to charging my credit card! Some months they charge me the correct the amount while other months they do not. Moreover, if you call them they say they will follow up - which they do not do. On the call quality side, they suck. I switched phone companies and everything works fine. When I wa...

Vocalocity / Bad service


I started using Vocalocity's phone service because my friend recommend switching to VoIP. She was using Sunrocket for her home phone and I decided to use voip for my business. Across the past 2 years my business has gone from having 3 employees to 19 and I've given all my business to vocalocity. This is no longer the case. I am writing this vocalocity review because they had a network outage and they continuously blamed the problems on my network. I've been paying them over $700 each month and they do not care at all. They just say that everything is my fault and that I need to...

Vocalocity / Vocalocity VoIP Customer Review - Problems


Vocalocity was not as good as my sales representative played it out to be. When I did my research I was quite confident I made the right move but I was very wrong. The support does not care and they have no problem with users canceling. I have my own business and would do anything to keep my customers. This is not what I noticed with Vocalocity. They let me leave and did not have any interest in keeping me as a user. My problem with Vocalocity is related to their reliability. The service has been way too shaky for a business class phone service. I've have toooo many problems with them and...