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The good, the bad, and the ugly - discover what customers are saying about VetShopOnline.com

Welcome to our customer reviews and complaints page for VetShopOnline.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with VetShopOnline.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used VetShopOnline.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with VetShopOnline.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with VetShopOnline.com. Your feedback is an important part of our community and will help others make informed decisions.

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J
6:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered Revolution for my dog, and was suspicious upon receiving the product so contacted Pfizer Australia (the manufacturer of the product) to confirm that the product was in fact sold by them to vetshoponline. Not only did Pfizer Australia confirm that they do not supply this product to vetshoponline, but they also confirmed that the batch number listed...

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5:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered Revolution for my dog, and was suspicious upon receiving the product so contacted Pfizer Australia (the manufacturer of the product) to confirm that the product was in fact sold by them to vetshoponline. Not only did Pfizer Australia confirm that they do not supply this product to vetshoponline, but they also confirmed that the batch number listed...

Read full review of VetShopOnline.com and 1 comment
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5:27 pm EDT
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VetShopOnline.com Sells EXPIRED Heartgard

The company sold me 24 months of heartgard pills with only a few months left before they expired ... and they admitted they KNEW this fact. They also REFUSED to ship me replacement USABLE-SAFE medication for my dog and i ended up having to waste a lot of time disputing my credit card ... i wish i had PAID FULL PRICE at petsmart instead of wasting all that time. BUT you need to be aware of this BECAUSE they may ship old meds out to someone besides me and MOST PEOPLE DO NOT EVEN CHECK THE EXPIRE DATE ... DO YOU GUESS THEY KNOW THaT FACT also ... and that is why they do it to start with? I cant read their mind so you be the judge of that ... WHAT I DO KNOW FOR FACT is that EXPIRED heartwork pills PROBABLY WILL NOT PROTECT YOUR DOG ... and any ### VET would KNOW THAT FACT ... so, selling OLD heartguard pills is NO LESS THAN ATTEMPTED PET MURDER ... for a FEW MEASLY BUCKS! That is REALLY SICK ... too bad this company is not in the USA so something could be done to put them out of their misery.

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Update by HoustonDogMan
Apr 18, 2011 5:30 pm EDT

Heartgard sold at petsmart does not expire for 2 to 3 years

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KT1967
Beverly Hills, US
Apr 21, 2011 7:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just checked the Petsmart website and it says PetSmart doesnt sell Heartgard

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VetShopOnline
SCMC, AU
Apr 21, 2011 7:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi ComplaintsBoard members, here at VetShopOnline we take complaints like this one very seriously. We do not sell out of date stock. All products we sell have plenty of time for use in the ordinary course. If you plan to keep the items you bought for some time before you start to use them, simply contact us and we will provide you with details of expiry dates.

Unfortunately sometimes a customers expectations do not match what a retailer can deliver, and this appears to be one of those cases. The items in question where 6 month packs of Heartgard and were well within their sell buy date. The customer purchased multiple packets and (unbeknown to us) intended to keep them for some time before starting to use them.

In this particular case there is correspondence between us and the customer which contains some strong language so we do not think it is appropriate to go in to, but it is clear that the customer is very unhappy and feels we are in the wrong. Obviously any unhappy customer does concern us and we did try to satisfy the customer's concerns including offering a replacement when the customer determined that he was not happy with the expiry dates on the product.

VetShopOnline is a company owned and operated by qualified veterinarians and animal lovers who comply with the most strictest of international standards and practices in the industry. Please feel free to contact us at any time to confirm expiry dates of products before you order or if you have any other questions.

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10:43 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vendor is located in Austraila and filled order #861739 for Advantage for Dogs on 4/14/09. The product made both of my dogs sick and when we checks with Bayer who manufacturers the product, we were told that this product is not licenses to be shipped to the USA. Vetshoppe said that they would refund money on the product if we paid for return shipping which...

Read full review of VetShopOnline.com and 22 comments
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12:19 pm EDT
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VetShopOnline.com Bad service

I purchased Frontline Plus from Vetshoponline and was shocked to see that the product was Australian since they do not disclose that information on their site. I used it on my two dogs and the became infested with fleas for the first time in over 10 yrs. I've previously used Frontline and it has worked in the past.

I called the Merial USA division and found out that the product that I bought from Vetshoponline is not EPA approved and not to be sold in the USA. They were kind enough to offer to replace my product with the US product.

According to Vetshoponline, all Frontline is made in France and is all the same... right. They really need to disclose where there products are from so that the consumer can make an educated decision.

Buyer beware!

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Craig A.
Newton, US
Aug 08, 2010 10:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On my previous statement I meant to say I feel the product is NOT working like it should.

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Craig A.
Newton, US
Aug 08, 2010 10:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a dog for 14 years recently pass away and always used frontline plus on him. I just adopted a dog and he came with fleas. After 3 flea baths and defleaing my home and applying the frontline I received from vetshoppe he had horrible diahreea and still averages about 10 fleas. He is in the house the majority of the time. I have no idea if the product made him sick, but I do not feel teh product is working as it should. I will no longer be purchasing this product or any other products from this company.

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EMV
,
Oct 02, 2008 5:20 pm EDT

Really? I'm surprised. I did know that the product came from Austriala and the products worked fabulous. Plus, they offer the products at such a reduced rate...really couldn't beat that. Also, my dogs and cats are indoor/ outdoor which allowss them to tramp around in the "Great Outdoors" (a farm) daily. I've purchased their products for the past two years and my only complaint...it take a little extra time to get to my place since it comes from half way around the world.

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M
9:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in Texas and placed an order for a years supply of Revolution with VetShopOnline.com, not realizing that it was out of the U.S., as the hours of phone contact were listed as U.S. PST. That order was placed March 10th. I received a confirmation email learning then that it was an Austrailian company and my account was deducted the full payment on that...

Read full review of VetShopOnline.com and 4 comments

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