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The good, the bad, and the ugly - discover what customers are saying about Value Max

Welcome to our customer reviews and complaints page for Value Max. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Value Max.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Value Max's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Value Max, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Value Max. Your feedback is an important part of our community and will help others make informed decisions.

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4:02 pm EST

Value Max Instyle magazine

Receiving magazine "Instyle" which I did not order and will not pay for. Magazine Instyle said they have canceled subscription but need to access "Valuemax.com to cancel order. Seems to be a runaround.

Subscription #[protected], to expire NOV23
Instyle magazine ph : [protected]
Value Max : valuemax.com
Current date: 1/19/2022

Desired outcome: No magazine and no charge

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Value Max Recurring Charges

I've had a recurring charge of $29.95 on my account for the past few months. The first time I questioned my bank about this charge, they refunded my money. It happened again the next month. After inquiring again, I heard no response. After doing some research, I found that Value Max is a scam. They put this recurring charge on your card and disguise themselves as an internet goods and products store. It appears on your credit card statement as MVQ*VALUEMAX. When you search them on the internet it takes you to a website with very little information. It states that they are a web based company that applies refunds or charges to your credit card. There is no list of companies they provide this service for, no contact information, such as street address, phone number or email address. Just a form to fill out online. When you click on the link for their official "website" again, it has little information and when you click on the Contact Us link, you are taken to a page with a drop down menu that takes you to various pages on the site. They have two separate websites mvq-valuemax.com and valuemax123.com. ValueMax 123 states that they sell, health & beauty, travel, dining and home & auto. On mvq-valuemax.com they state that they collect charges and sends refunds. Well which is it?! A legitmate company, wouldn't need a separate domain, to state what the name of their company appears as on your credit card. This company is fake. Beware!

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Jauz-1970
, US
Sep 09, 2015 9:34 pm EDT
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Sounds like most of you got shafted WAY easier than I have! I noticed this recurring monthly charge of $49.95 a few months back so I began to investigate. I was able to determine the exact website ("Intellius" which is a site to do background checks on people whom you may want to know their background, they also are owners of "REVERSE PHONE NUMBER LOOKUP SITES.) I called the number they had listed on my Credit card statement, and was not nice with them at all, because I remember doing the background check for a "one" time, one person check for .99 cents that was offered as long as you cancelled your temporary membership within 3 days. I think everyone who has used a credit card for any type of service on line knows that if you do not cancel, they are going to bill you monthly at the members rate, and in this case it was $49.95. I got the information I needed and canceled the membership literally within 45 minutes of the whole process. So as I was getting livid with some freaking camel jockey about these charges, he plays a complete dumb ### and tells me they have no record of my account existing with the last 4 digits of my credit card or my email. So I called Discover to tell them of this, and they informed me that these thieves have been charging me the $49.95 every month since 2013, TOTALING $1, 198.70! So I called back and played nice and pretended I needed to check my balance on my account, and guess what? They found all my information within seconds. Discover has worked very hard trying to reach these people for months and they will not respond, so today I was informed I have lost my $1, 198.70 unless I can find the phone conversation from the call cancelling my membership on May 20, 2013.

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Thomas Rider
Longview, US
Jan 13, 2010 6:45 pm EST

I have been charged an amount of times by Value Max through my debit card for services that I never ordered nor signedup for.Amounts are 24.95 and 19.95 and there may be other amounts, that I'm not aware of at this time. I will correct this as soon as possible.They have put me in the RED at my Bank and I am having to pay my Bank over Draft fee's.This is completly absurb.

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Linda Crombie
Ithaca, US
Dec 29, 2009 11:51 am EST

My credit card was charged $24.95 on November 27 and again on December 28th. I did not elect this offer. I called number on credit card statement. To cancel charges I had to request a discussion with telephone rep's supervisor. The charges were cancelled and I was told to watch for a credit within 3-5 days. No one was able to tell me how I got the Value Max membership in the first place! Scam.

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connie dover
Covington, US
Sep 23, 2009 12:27 pm EDT

i got my credit card in the mail yesterday i had a 19.95 charge from value max i dont no what the heck it was for i didnot inrole in anything that had anything to do with them.it did have a number to call i called they took off the charges right away all of us need to pay close attention to our cards these days there are so many scams out there it is scary

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TOCCARA BYRD
Rockford, US
Jul 03, 2009 4:07 pm EDT

in the last two months there a two withdrawls in the total of 40.00 total and i did not authorized anything who are these people that just take money from people i have important businsess to take care and i been shame to go pay for things in my money is missing i would like my money back or will talk to an attonery to see what can of legal action need to be process some needs to call in example [protected]

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Brenda Leonard
Clemmons, US
May 23, 2009 2:38 pm EDT

Value Max has charged my credit card with a $19.95 charge that I did not authorized. I have not received any services from this company nor did I authorize any purchase to this company. I have notified my credit card account to look into this matter and told them I will not pay for this services. Not sure what you can do but would certainly appreciate any assistance.

Thank you
Brenda Leonard

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complaint fraud01
Silver Spring, US
Feb 17, 2009 1:25 pm EST

I have been fraudulently charge $19.95 on my credit card for services never requested and never desired from this company. My name and charge information was sent to them through a web transaction with Intelius.com. I will register a complaint with the Illinois attorney general.

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Carol Ramsey
Greenville, US
Jan 13, 2012 2:10 am EST

I agree with all the above. It took me several months to stop a monthly fee. They were billing my credit card. Credit card company would not stop the charges to them said I would have to contact them directly which is another feat in of itself. Don't even no what they provided me with. Steer clear its a scam

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jbills
Lewisburg, US
Nov 04, 2010 9:48 pm EDT
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These people have charged my act many times and I never ordered anything from them! I think we all need to get together and take these people to court. I am now having to cancel my debit card and they did agree to give me back the last two payments but I found out today they have been taking money out of my account in small amounts for several months!

Who is with me on getting these people what they deserve?

Julie

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MerryG
Saginaw, US
Jun 08, 2010 3:08 pm EDT

I also had charges from this company and my bank gave me their number. I just called them and they said they would refund me, perhaps you can try that. [protected]

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3:21 pm EST
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Value Max Fraud Charges

Purchase Valmax [protected] Us Dec 20th 09 -$86.07
I used a service to lookup someone as well and I checked all boxes not to be enrolled in anything else. Six months later I load my card and they immediately take out an 86.07 charge.What gives these people the right to take my hard earned money. Now I must suffer this Christmas because of terrible business practices.

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RHNM
Albuquerque, US
Dec 20, 2009 3:24 pm EST

Dealing With Poor Customer Service

All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
2. Be polite but firm.
3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
10. Join any class action lawsuit against the company.
11. File a complaint with your local Better Business Bureau.
12. Contact your state attorney general.
13. During this prolonged economic rough patch all companies are out to make money anyway they can.
14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
15. Do this with any company or service you are having problems unresolved problems with that company or service.
16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
I give you this advice at no charge.
RH – New Mexico

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9:55 pm EDT
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Value Max Unauthorised Charges

I have been scam by Value Max for well over $200.00

I have a bunch of charges on my credit card from Value Max and I have no idea what they were for.

1 - $19.95 posted on 11/15/2008
2 - $19.95 posted on 12/31/2008
3 - $19.95 posted on 01/19/2009
4 - $19.95 posted on 02/13/2009
5 - $19.95 posted on 03/16/2009
6 - $19.95 posted on 04/21/2009
7 - $19.95 posted on 05/14/2009
8 - $19.95 posted on 06/15/2009
9 - $23.95 posted on 07/13/2009
8 - $23.95 pending

I have two credit cards one for regular use and one for an emergency. I have the emergency one on automatic payment I hardly ever use it. So I went on line to check something when I saw this Value Max charge and called the credit card people and they noticed it was a recurring charge. I'm disputing it of course but I dont know how it will turn out.

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Melissa L
?, US
Aug 12, 2009 9:59 pm EDT
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Call your credit card company and tell them whats going on with the unauthorized charges. Have you tried calling the company yet?

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10:13 pm EDT
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Value Max Unauthorized membership

This morning, 7/18/09, I made a one-time search on Intelius and this afternoon I received an email
from Value Max that if they didn't hear from me by July 26, they would start debiting my checking
account monthly - they didn't specify the amount. I immediately phoned the number provided
but got nowhere because they were asking for an ID number which I didn't have. I then went online,
checked the cancellation box. My email address was requested and an ID number. I checked the "forgot
ID box" and IMMEDIATELY received a notice that my membership was cancelled. Also, it would take
2-3 business days to send a confirmation of cancellation. THIS AFTERNOON I RECEIVED TWO
CANCELLATION EMAILS FOR VALUE MAX.

When I used Intelius this morning, the site I used said it was secure - apparently IT IS NOT!

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jefftherev
Locust Grove, US
Sep 08, 2009 2:13 pm EDT

I used Intellus today and received a free "trial membership" from this company and was notified by e-mail that my e-mail was my electronic signature authorizing the debit of my account. I had 7 days to cancel my membership or would be billed. What? I only went to Intellus and never accepted any offer from Value Max. I called the company, cancelled the "membership" but wanted to know how they got my information account information. I was told I had to physical input my account info into the Value Max site. WHAT!? Imagine going to Walmart and getting a bill from Target. This company has questionable business practices which makes Intellius questionable as well if they continue to allow individuals to be billed by a secondary company. If others have a similar complaint, try sending a letter to: Krista Alba - Cost Center Manager, 9500 West Dodge Rd, Omaha, NE 68114.

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Intelius_Customer_Support
Bellevue, US
Nov 02, 2009 8:24 pm EST

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

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8:57 pm EDT
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Value Max Unauthorized Charge

I always check my debit card balances before going shopping. I had no money in my account. I thought that was strange because I just put money on the card to make sure I had it when I needed it. When I started looking I saw a charge from my card from value max. I have never bought anything from them before. After further investigation into this matter the only place that I purchased anything from was last month. I did the reverse phone number look up. I did not opt into this service. I asked them to return my money back to my card and it has yet to be returned. I am also reporting them to the BBB.

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dr jim
Plano, US
Nov 24, 2009 1:48 pm EST

I noticed a charge of $23.95 on my Visa statement this month for MEMBER VALUES [protected]. I called that number because I did not know who they were. I got my so-called membership number but was unable to speak to anyone. Thanks to a posting giving their direct numeber, I was able to speak to them. Come to find out, they have been charging my card every month since February. I told them that I did not authorize that charge and they said they would refund my money to my credit card. I used Intelius in January. This is outrageous and I will be filing a formal complaint with the Texas Attoney General's Office.

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Value Max Unauthorise charges

A company named Value Max, which is supposedly some kind of savings service for all kinds of different services, has taken $19.95 out of my checking account. Which also caused me $35.00 in insufficient funds fees and a bank service charge of $10.00 - a total of $64.95. Has anybody heard of this company? I want my money back immediately! How do I go about getting my money back?
Also I will like to now if anyone with the same problem has the same banck as me wich is Washington Mutual if someone can let me now so I can open a Bigger investigation

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elpasomay
, US
Sep 09, 2009 12:24 pm EDT

I also was charged $24.95 and I called [protected] spoke with teyaka id 1353421 then I asked for the manager her name was kanika id was 19396 she said they will refund me the money in 3 to 5 business days. Who gives this people authority? I guess It is not safe to purchase anything on line at all...and by the way VALMAX and SAVEAGE are in some way connected...

VALMAX [protected]
SAVEAGE [protected]

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Value Max un-authorized withdrawels

First of all. I didn't authoriuze this withdrawel. Ist one happened on 3-25-09. Second transaction 04-30-09. I need this money re-depsited ASAP. I haven't worked in two years. Fighting for disability. After an automobile accident. left me disablled. FInially got my favorable decision. But still no money yet. In the middle of divorce. And then I notice this. Why ! because I had checks bounce, because of thid transaction. That I haven't authorized. I am broke [censored].

Please re-deposit $39.90 plus if you were a deceant group. You'd also refund me my bouce check fees of $30.00 each ===$60.00 All together you owe me $99.00 in my checking account.
[protected]@hotmail.com

SIncerely
Brenda J Rogers

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Value Max Unauthorized Charge/LAWSUIT

I did a reverse cell # lookup through Intellius. Then I started getting monthly charges from Value Max. It was a couple months before I noticed, but I am trying to deal with it now.

I never did business with value max directly, and did not authorize them to charge my account.

Amongst the bevy of complaints I've seen online, I noticed a San Francisco law firm litigating a class-action suit against the company. If you're caught up in the Valuemax scam, please contact the law firm of Girard Gibbs llp, and help them bring Valuemax down. You may get your money back in the process as well. You'll have to answer some questions and provide them with details of the transaction(s).

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Eli Wilson
, US
Jun 30, 2009 6:42 pm EDT

I'm in the same boat. I'm a poor college kid scraping by out in Utah. I also ran a reverse cell look-up (via Intellius) and have been charged by "Valuemax" or "Valmax" since April.

These charges have come three times costing $19.95 and once as $39.90 totaling $99.75.

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Value Max Value Max/ Intelius Joint Scam

A company named Value Max, which is supposedly some kind of savings service for all kinds of different services, has started taken $19.95 out of my credit card account. As I tried to find out who this company is and why they have access to my account I have found they are part of a scam with Intelius, who I used last month to try to find a phone number of an old friend. After calling the phone number at Value max and being asked for my CC number, phone number or address by a recording I finally missed entered enough times I was connected to a person. After a bit of a heated conversation I was finally told I would be refunded my money (only after I threatened to report this scam to the federal government and state attorney) I will post again when or if I do see the credit.

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Yoder
Colorado Springs, US
Dec 07, 2011 9:40 pm EST

The same thing has happened to me. Intelius has refunded the last 12 months of money that they took out of my account, but Valuemax would only credit $34.95. I also paid $2.5 to look up a person, but I have paid dearly since then.

I now plan on contacting my state and the US attorney generals.

Valumax number (if you can reach them) 888.241.0049
Intelius: 877.974.1563

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LHTX
Arlington, US
Mar 04, 2011 11:15 pm EST
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I experienced the same thing...looked someone up for 1.95 and it ended up costing me almost $600 dollars before I noticed the monthly charge of 27.95. i called valuemax and intellius and they know how to cover themselves...they both claim no fault that I clicked on something agreeing to have intellius share my card info. with valuemax. BS...I did not... This went on from June 2009 until now - March 2011.

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Intelius_Customer_Support
Bellevue, US
Nov 02, 2009 1:31 pm EST

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

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rickpub
, US
Aug 03, 2009 10:47 am EDT

These people, Intelius and ValueMax, are despicable scam artists. I too utilized intelius to check on a potential business partners SSN. The report I received back from intelius was nothing but garbage and contained details of numerous people with the same last name but not the individual with the SSN I provided (I have verified the SSN is valid). You would think they would at least have found that individual among the tens of people that they gave me information on. After seeing that I googled intelius and found lots of bad things about them, including their propensity to pass on credit card numbers. I immediately called my CC provider and canceled my card. Sure enough, within 2 hours I received an email from valuemax telling me that I had accepted a membership with them and that I had 7 days of a trial to cancel. Well, I'm not wasting my time contacting them as my card has been voided, but what a hassle and a SCAM...

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kristi
, US
Apr 22, 2009 10:16 am EDT

do you have the toll-free number? i just got scammed by them and need to cancel this. thank you.

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Cindy Carroll
New Hill, US
Mar 23, 2009 12:30 pm EDT

I just discovered this charge on my credit card statement. It was also charges last month and according to my card company, it has already been charged on my APRIL statement! I had no idea how this company got my CC number until I read the posts and the connection to Intellus. I too used Intellus to locate someone JUST ONCE. I hace filed a complaint to get these charges refunded. Thank you for takinf the time to post. Maybe we can get this thing stopped. Perhaps a complaint to the FCC or State Attooorney General.

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Value Max Fraud

We too were charged 19.95 on our checking account. If i hadn't deposited money 30 minutes before that was taken out, we would had been charged for insufficient funds. The bank gave me an 888 number to call. I spoke with a woman i could barely understand. I told her I had no idea what value max was yet alone obtain a membership. She said they would credit it back to me and "thank you for choosing value max" and hung up! I did not choose value max! I had never heard of it! I would file charges but I have no money to get a lwayer. But someone needs to put a top to these people. There is no telling how many people they are screwing over! They got my info from intelius...do not go there!

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parker's in the house
, US
Dec 29, 2008 10:47 am EST
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Fortunately, I looked back through my account, and found that I had been charged $19.95 for July, August, September, October, November as well as December! So I called them back - "Sorry, " she said, "we can't refund any prior charges. You enrolled yada yada ya . . ." You have to argue with them. Finally, she agreed to refund all of the charges within 2 business days. Don't give in.

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billwhit1357
, AT
Mar 04, 2009 10:51 am EST

I was charged $19.95 on 16 December 2008 and again on 14 January 2009. I have not heard of this company. I was charged by Intelius and US Search for doing some searches for me, but nothing was mentioned about ValueMax. I have called the [protected] number and get put on hold or cut off. No one has ever answered my call. The website has no contact information on it and I have no idea what the ID or Password is, since I have had nothing to do with this company. I want my damn money back!

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Intelius_Customer_Support
Bellevue, US
Nov 05, 2009 3:37 pm EST

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

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eeyore92704
helper, US
Apr 20, 2009 2:28 pm EDT

You know something, I just got a call from my bank asking me about charges from a valuemax. I called the number provided and they wanted me to either put in a reference number, phon number, or credit card number; well when I put my phone number in it told me it did not reconize my number then wanted my credit card information. I never gave them any credit card number and had a hold put on my account and will be getting my money back. The thing was I was sitting right in front of my computer and typed in Valuemax in the search and found this site with all the complaints on it; what a find.

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SSN
Jacksonville, US
Mar 25, 2009 1:57 pm EDT

I too have been charged 19.95 by Value Max since Nov...when I called I asked what the company is, they informed me that I signed up for a savings book! I have been unemployed so have signed up for nothing! After a few phone calls, they said I would be credited the amount in 2 days time...we'll see.
Jacksonville, FL

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Mary
, US
Mar 13, 2009 12:31 pm EDT

Value Max has charged me membership fee for $19.99 twice recently. I never have signed up for its membership and know neither what kind business Valuemax runs, nor their website until few days ago I began to check my bank statement. As I called them thy are so unfriendly and impatient so that I couldn't continue to question. When I asked about my user ID they give me a series number. I has reported my credit company and asked for investigation. I want to tell people the truth because I don't want them to do the wrong thing again and again. It doesn't matter with money.

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Keith Smith
, US
Mar 04, 2009 6:35 am EST

I have the same problem as you guys did. One thing you can do to get them to stop is report your credit card as stolen to your bank and you should get a new card with new numbers (i had to do that with the Kevin Treadu scam, but it worked). your old numbers will become invalid and they wont be able to file any more charges. Getting your money back may be a bigger problem, my bank was very unwilling to help there, but file a report with the Better Business Bureau could help.

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katsmeow
, US
Feb 25, 2009 3:35 pm EST

I have the exact same problem.. I went to Intellius for some address information - and next thing you know I am receiving monthly charges to my credit card in the amount of $19.95 for two companies Protect Plus and Value Max - which are the same company it appears.

AP9*24PROTECT PLUS [protected] CTUS $19.95 Charge

AP9*VALUE MAX [protected] CTUS $19.95 Charge

I am filing a fraud report thru my bank. I did NOT authorize the monthly charges. I have the same issue as you. This is Fraud and illegal. They are working to stop this and maybe recover my money.I can't believe they can get away with this.

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just checked my account and saw 19.95 charge on my account by value max. I have never heard of the company so I google them and found this website of the complaints against them. as soon as they open up I will be contacting them. I hav e sent them an email as well demanding that they remove the charges and I will contact my bank. I will file a police...

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Value Max fraudulent withdrawal

I too was charged 19.95 for a membership to Value Max which I never enrolled. When I called the # my bank sent me I spoke with a Value Max rep named Sandra ID 700039. I asked her what Valuemax was and stated that I did not enroll on dec 27th. I also asked her how they obtained my credit card # she did not reply and said that they would credit my account within two days. I am also going to dispute the charge with my bank, we'll see what happens.

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mink
Burlington, US
Feb 15, 2009 5:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This just happened to us, two charges for 19.95 plus an over limit fee. We had never heard of Valuemax until this happened. We are trying to get the cradit card company to remove the charges.

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mommatee
Slidell, US
Feb 12, 2009 8:37 am EST

yes i would like to know to i've cancled and they still charged my account it also costed me extra 35.00 overdraft what do you do about that

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TJ in NH
Londonderry, US
Jan 23, 2009 3:30 pm EST

I'd like to know exactly:
Where Valuemax is located - exact address(es) and legal corporate name(s).
Who the primary share holders / owners of this company are and precisely where they are located?
What the purpose / function of the company is (as filed when incorporated)?
And, exactly what it is they supposedly do.

I never purchased anything from them, yet they attempted to charge my credit card $19.95 as well. Obviously, they are obtaining credit card numbers from somewhere other than from the credit card holder (at least in my case). With all of the identiy theft, credit card theft, computer hacking, and other crimal activity in today's world, these types of alleged businesses and all affiliated whem them should be made an example of with the most severe punishments allowable by the justice system including serious jail time and very, very large fines and penalties via both the criminal and civil court.

Given the chance I would stand up in any US court if it would help to put them away and make an example of them to anyone else that may be recipients of stolen banking information - just out of principle and because it would be just and something must be done about this type of activity -- this is getting rediculous.

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7:31 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Value Max $19.95

I was charged $19.95 on my checking account for a service that a never asked for.So I called the number that my bank gave me [protected] it for a company named value max, they said that they where sorry and that it was going to be credit to my bamk account, so far its been a week I still havent got that credit.If you also been charged your not alone.

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A company named Value Max, which is supposedly some kind of savings service for all kinds of different services, has taken $19.95 out of my checking account. Which also caused me $35.00 in insufficient funds fees and a bank service charge of $10.00 - a total of $64.95. Has anybody heard of this company? I want my money back immediately! How do I go about getting my money back?

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