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Valuair Complaints & Reviews

Valuair / Delay for 6 hours due to staff incompetence

Mi

I write this message out of frustration, and i apologize if some the language used are out of place. But I can't help but thinking that what if the complacency by the terminal staffs caused something tragic to the passengers. We were lucky that the mistake was annoying but minor this time. But if none action was taken on the responsible person, that person might cause bigger damage that will affect other human beings. I was on flight VF 507 from Singapore to Jakarta on 21st Nov 2010. Our flight was delayed for 6 hours, we decided not to fly and total time wasted is 9 hours. Please note that i...

Valuair / Jakarta-Singapore Excessive Delay

Ticket Bought for flight Jakarta-Singapore on 12 July 2009 schedule to be departed on 17.05 pm. Check-in are being done manually in Jakarta. When going for boarding, the Gate not open yet, and being informed there will be delay at about 20.30 pm. But there also, 2 flight before are being delay without confirmation. When we come back at 20.30 pm, we are being handed a snack for waiting. Got passengers from the 1st flight since 9.00 am already delay until that time. Then we wait again without confirmation until 23.30 pm and there are no single staff from ValuAir to give an exact schedule, even...