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1.5 831 Reviews

US Bank Complaints Summary

112 Resolved
719 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 831

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7:47 pm EST
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US Bank Checking & Business Account

USBANK accepted a wire for my business in the total of $106,000.

The wire cleared and letter from the bank confirming the clearing of the wire.

Went to the bank and removed a cashier's check and everything was good.

3 days later a call from the USBANK stating they wanted to confirm the origination of the wire, I provided the details.

I was advised that USBANK will close my account and will if they deem legitimate will return funds via check, that they did not want my business.

I have a letter stating that the funds were cleared in my account and verification was provided as to the origination of wire.

My funds are still frozen?

Where are my funds? when you have verification of the origination?

Claimed loss: 280K4 days of inability to use my funds and counting, numerous losses, personal and business.Business days lost in app build for company and web site completion.Employee payroll for such building

Desired outcome: GIVE MY FUND BACK, I do NOT want to do further business with USBANK.

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5:11 am EST

US Bank Services regarding deposits and freezing accounts

On February 12, 2024 I made a deposit in the atm for 1,000.00 it was a third party check. The check cleared with no problems and the money is in my account, US bank put a freeze on my account even though the money cleared. My rent check has bounced and other items due to this problem. When you call the fraud department, nobody helps you and they are very rude. I was told to go to branch and speak to branch manager and the representative said "if the branch manager doesn't help you its because they didn't want to". I am looking for solutions not problems.

Claimed loss: I am charged late fees of over $100.00. My credit worthiness with my place to live is shot out.

Desired outcome: My account to be unfrozen and to be able to have access to my funds

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11:08 am EST
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US Bank - Management staff/ Tiffany Martin

Mr. Richard Davis, I'm sorry to inform you that after researching best for my nonprofit and awaiting my letter of determination I researched that going to the banks and receive information of what is offered is the best way to decide prior to opening any account and to never give any of your nonprofit information due to your tied into the bank...

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2:27 pm EST

US Bank US Bank atm

Today 2/1/2024 I went to theUS BANK on 1399 Foxworthy Ave. San Jose CA.

95118 at 7:43 AM to withdraw $720.00

cash from their ATM. The atm showed a noticed that said INSUFFICIENT FUNDS. I didn't receive any money or receipt. I checked my account and it shows that US BANK removed $720.00 out of my account. I came back to the bank at 9:00AM when it opened and the teller said they couldn't do anything and I need to call their customer service number. (800)

872-2657 I called at 9:07 AM which they were no help as well. Because I don't have an account with US Bank they don't know what steps to take to help me.

Claimed loss: $720.00

Desired outcome: I would like them to give them the money they stole from me.

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4:22 am EST
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US Bank Account and refunds

My account was hacked and as a result of this led to the closure of my account. I tried to resolve the with the branch but the assistance am getting from then is very poor. I lost 25,000 $ during this process. I went ahead and filed a police report regarding this issue. The potential suspect of this fraudulent activities is my room mate which the police said there is not enough evidence to arest him. This is not only us bank, my paypal and discover bank account was afffected. Thank you.

Phone: [protected]/[protected]

Email:[protected]@gmail.com

Claimed loss: 25,000$

Desired outcome: I need a refund and my account bank back

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1:25 pm EST
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US Bank - Fraudulent transactions

On or around November 24, 2023, US Bank customer service reached out to ask if I was in Arizona, which I was in Minnesota at the time. They indicated that a woman went into a US Bank branch trying to access my checking account utilizing a fake ID. An alert was put on the account at that time. This happened two more times. We went into a branch to freeze the...

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4:49 pm EST
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US Bank checking accont

I was charged a check counter fee of $2 unknowing for writing a check on my account. Granted, it's probably an insignificant amount/fee but it's the principle that mostly annoys me. This is because I was PROMISED verbally in a local branch when I asked, that there was no fee/charges for this service. I had to ask as this is my first time writing checks against this account. Now, I would understand if I was told otherwise beforehand and then the fee afterwards. I had called to get a refund too but was dismissed casually as not worth their time. I'm definitely never writing any checks ever on this account or will I trust US bank with or for anything in the future. I'm already shopping for another bank. If I can't trust them in this little thing, I can't either on the big things whatever they may be. Again, it's the principle, not the amount and it's fraudulent.

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2:45 am EST

US Bank Needs to close down 26th and Wisconsin Avenue location

This US Bank on 2537 West Wisconsin Avenue in Milwaukee,Wisconsin needs to close down,Because Black People and Hispanic People be starting problems and starting trouble with people outside in a line in front of US Bank! That's why people go to a different bank or a credit union and That's why ex U.S. Bank co-workers Therese and Don Juan don't work there no more and That's why Alyssa Wilson got transferred to a different U.S. Bank, Because that U.S. Bank at 2537 West Wisconsin Avenue in Milwaukee,Wisconsin, Black People and Hispanic People don't know how to act in public at that bank, The black women tellers got a bad attitude against customers who come to get their money! Other U.S. Banks are bad and terrible in Milwaukee,Wisconsin like the ones on 5220 West North Avenue,5526 West Capitol Drive (Midtown Branch), 3720 West Villard Avenue and 7901 West Burleigh Street. On the news,The midtown branch at 5526 West Capitol Drive be getting robbed too much by black people in Milwaukee,Wisconsin! Black People don't wanna work,They don't know how to act and They act like savages in a zoo and in the jungle! Do not open up an savings account, checking account at U.S. Bank, because Black People and Black Co-Workers will start problems with you. Stay away from U.S. Bank in Milwaukee,Wisconsin! Go to a different U.S Bank in a white neighborhood and in a white community, Go to a different bank or credit union in a White and Hispanic neighborhood, Don't go to a bank and a credit union in a black neighborhood, Because Black People will start problems with you when you go those places!

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4:02 pm EST
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US Bank Credit cards

December 6, 2023 and many other dates I attempt going into my account online to pay a bill. I get locked out of my account after changing my password. What kind of an ignorant bank locks customers out of there accout when they just want to pay a credit card! They sent me a code, I reset my password and then attempted to sign in and pay my card bill and they lock me out how stupid is that. I guess they don't want their payment on time or maybe expect me to pay a late fee! Whom ever is in charge at us bank is a bone head! I talked to 3 cs reps total of 1 hour of my time. Each rep asked several questions to verify who I was and I passed with flying color. All other bank that I have if they doubt your identity they send a code and you are in. Does us bank managers know customer service reps are turning customers away from paying bills? Us bank is working under stoeage rules (get a brain) locking people out does no good!

Desired outcome: Quit locking people out as it does NO GOOD

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7:22 pm EST
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US Bank Business account

I started a small business about a year ago. I heard rave reviews about US Bank and the benefits of using them to handle my Small business account. From Day One, I was let down. The first check I deposited went through, appeared available on my account. As I was just starting out, I immediately spent a decent amount on supplies I needed and other business related expenses. To my shock and surprise, about 30 minutes later, my account showed a negative balance. I immediately called the bank. They stated that they decided to put a hold on my check and it would be available in 3 days. They did not mention this while I was just there opening my account. I did not spend the entire amount either. I had quite a bit left and did not understand the negative balance. From that day forward for some time, I was behind. As the money did reappear after 3 days nearly every check I deposited was put on hold. Some often would clear and then be pulled back. These were legitimate clients who had done business with this Bank for several years prior with the previous business owner as well as other services in the area so as far as their checks being under review so often was baffling. Now, this is the final straw. I deposited a check 2 days ago from a client I work for regularly and it was held. When it was released, my account reflected the balance. I then attempted to use Zelle to pay one of my workers as I had done previously and the payment would not go through with no explanation. I finally contacted customer service and they informed me that my account was under review for closure and my funds were frozen and I would have to go in and speak to a representative. I received no notice of this action and have done nothing illegal or even questionable to deserve this type of treatment. They made me feel like I am some undeserving criminal not worthy of their services. I am extremely disappointed and will go through every avenue I can to see to it that they do not treat other Small business owners the same way.

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7:28 am EST
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US Bank - Escrow account

My mortgage with us bank #[protected] began 06/2014 with includes monthly escrow payments. Im a senior citizen with multiple underlying medical conditions including major surgeries forcing me on approved medical of absence without pay from 04/2022 to early retirement 06/30/2023. However, 06/2023 i made an additional escrow payment $800.00 by telephone i...

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9:30 pm EST
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US Bank Business credit cards

11/30/2023 10:00 am

Received a call from US Bank customer authentication stating that they were closing out my business cards along with my personal credit card.

I asked to speak to a manager and after a 25 minute wait, a manager by the name of Pat who would not give me his last name was very rude and condescending.

I have been a US Bank customer since 2015 and have never been treated with such disrespect.

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10:50 pm EST
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US Bank ATM Withheld cash, deducted from account

On 11/23/2023 I used the ATM at the US Bank in LaPine, Oregon to withdraw $500 from my US Bank account. My card was accepted, funds withdrawn from my checking account. A message appeared "cash withheld due to hardware or account malfunction". I went into the branch immediately. I was told the ATM doesn't belong to the bank and it happens often. I have to dispute it. I asked for the manager, who was out. I called to dispute, was told to call back when it was no longer pending. I called the next day, was told it showed a glitch, and would take 10 days to respond, up to 45 days to resolve. Through no fault of mine, and a clear malfunction of the ATM I am without $500 that the bank clearly has and the ATM balances should clearly show.

Claimed loss: $500

Desired outcome: Please refund my account SOON.

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7:28 pm EST
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US Bank - Online banking/fraud? Employee zconb61

I received a call from US Bank asking about a Zelle payment I was trying to make for 25$. He asked if I know the person, which i replied yes. then he was asking me questions about how I knew them what, was my relationship with them and told me that doesn't sound very good. IT WAS NOTHING. He passed judgement on me and was basically accusing me of doing...

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6:45 am EST
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US Bank - My escrow account shortage payment 2024

I've been with US BANK since 06/2014 account #[protected] 2023 payments $979.42. It is understood that a portion of my monthly mortgage payments include escrow expenses payments. I, Charles R. Williams lll, legally formally request that US BANK Headquarters and/or its Home Mortgage expeditiously Investigation and/Audit my account additional escrow payment...

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4:06 am EST
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US Bank - Online banking

I opened an account with US bank. I then received a letter from the regulatory research dept. at US informing of a problem with my name/ssn combination. Enclosed was a substitute W-9 form advising if US bank did not receive the requested info from me within 30 days they would begin deducting 24% backup withholding from my survivor pension. I did not comply...

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7:24 pm EDT

US Bank Silver Business Account

I opened a Silver Business Account for a small business I have. I selected US Bank because they were a large company offering a $500 bonus.

Starting the account was very difficult. US Bank seemed to struggle with the simple stuff. I was told that they could not open an account for me because I live in a state where there are no US Bank branch offices. After a week, I was contacted by US Bank and told that they would be able to open the account. I explained the reason for selecting them and stated that the $500 bonus was a large factor in my decision. After 60 day period, my bonus never arrived. I called several times to resolve an d finally was told that the promotion ended before I started the account. I have screenshots where they still advertised the promotion 2 weeks into the month after they said it ended. They still don’t have my name correct but I’m canceling the account so it doesn’t matter.

Claimed loss: $500 new account promotion

Desired outcome: Receive the $500 promotion as advertised

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2:51 pm EDT
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US Bank Checking

I tried to deposit a $114,000 check (From an attorney trust account) into my checking account. This was from a personal injury settlement & I spoke to a customer service agent and a person at the branch and they said there was nothing that could be done. I had asked the branch to contact the bank of the attorney & they said they would not do that and that I would have to "Wait a little bit longer". While I understand there is a policy in place, the US Bank employees were not willing to help at all. I suggested that they contact the attorney's bank & they would not do it, As a client of this bank for over 30 years to be treated this was is unacceptable & something that US Bank should be embarrased of. Once these funds are available, I will be closing all accounts with this bank as they would not even attempt to help me, the client, and that is 100 percent unacceptable.

Desired outcome: Funds released for use.

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5:10 pm EDT
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US Bank Drive up window

Today (Oct 27, 2023), I arrived the the US Bank, 18485 SW Farmington Rd., Aloha, OR 97007.
The drive up window was closed. It has been closed many times for the last 6 months or more. I used the bank 3 time in October & the drive up window was closed.
I'm handicapped & it's painful to pull my walker from the car & go indoors.
They are always polite & friendly but the window is closed.
Previously, there was a mechanism issue with the drive up window but that's been fixed.
Thank you.

Desired outcome: I'd appreciate a response.I'd appreciate a solution to this problem.

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8:58 pm EDT
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US Bank Excessive penalty on early withdrawal of cd

Hello,

I was not able to renew CD yesterday, so it renewed automatically at a rate of only .05% for a 6 months term.

US Bank refused to do anything to adjust the rate or term. So I had to close the account.

When I closed the account today i was charged 1% of the deposited amount or $250.

This amount is excessive and usury, even though the money is my own.

I wanted to report the deceptive, unconventional and usury behavior of this Bank.

John Schmidt

[protected]@yahoo.com

[protected]

Desired outcome: Reduce my $250 charge to the average penalty imposed by other financial institutions for a similar transaction.

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US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

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US Bank contacts

Phone numbers

+1 (800) 872-2657 +1 (513) 632-4141 More phone numbers

Website

www.usbank.com

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