SUBMIT A COMPLAINT
Sort by: Date | Popularity

Universal Rent A Car Complaints & Reviews

Universal Rent A Car - Ontario, mississauga / scam artists

Wh
Mar 7, 2015

I was in an automobile accident 02/21/2015 at 6:00pm. A company that partners with this rent a car company showed up on scene with a 2006 Mercedes. The representative that came at that time was polite and drove me home in that car. We had to stop on that drive because the car was out of gas. He put 10$ in. He then informed me that the car had problems and was going to take it back to the shop to have a mechanic look at it and asked if he could bring it back later that evening which I said ok. He did not return witht the Mercedes until 12 midnight that evening (I'm left to assume that he...

Universal Rent A Car / Fraudulent charges

Ki
Oct 27, 2011

I made this car rental reservation through www.carrental.com. The reservation was through 'Universal Rent-A-Car'. This company has absolutely horrendous customer service. The people working at this establishment exhibit no professional behavior. First, I was left standing in the cold when I reached the Toronto airport because of their lack of directions. Then the person picking me up blamed me for my in competence in following directions. Second, the person refused to show me my option of cars, and threatened me if I did not like the car he was offering, I could cancel the...

Universal Rent A Car / Predatory services

Ja
Mar 12, 2011

I went to visit Toronto for a week during Christmas a few months ago. I had planned ahead very well and purchased my car rental from Universal Rent a Car through carrentals.com. I would not recommend using carrentals.com either. I was quoted a very good price online, something like 11 dollars per day and I purchased insurance already online through carrentals.com also. The website really made it seem that universal was located at the airport, but I couldn't find it and to my surprise it was located about 20 or more minutes away in Missasauga at the Stage West Hotel. I had to wait almost...

Universal Rent A Car - Ontario, Toronto / Overcharge and Rude Service

Bi

Avoid this company like the plague!!! I booked a car for December 13, 2008 and was picked up by them and taken to their office off the Airport site. I have compulsory auto insurance in BC and also additional coverage which covers rental cars. I presented my insurance card to the clerk and he said he never heard of this company and he refused to call the number on the card to verify the insurance. He would not allow my to take a car unless I paid for the insurance, which was not needed, because I was already covered. When I told him to call the insurance company, he said "I'm not going to...

Universal Rent A Car - Ontario, Mississauga / Unacceptable service

Ki

Universal Rent-A-Car 5400 Dixie Road Mississauga I made this car rental reservation through www.carrental.com. The reservation was through 'Universal Rent-A-Car'. This company has absolutely horrendous customer service. The people working at this establishment exhibit no professional behavior. First, I was left standing in the cold when I reached the Toronto airport because of their lack of directions. Then the person picking me up blamed me for my in competence in following directions. Second, the person refused to show me my option of cars, and threatened me if I did not like...

Universal Rent A Car - Ontario, Mississauga / Overcharge

Ma

Wednesday April 9, I arranged a rental through carrentals.com, a compnay I have successfully used many times. On this occassion however the rental was a disaster from the word go. I arrived in Toronto from Victoria, called the shuttle to transport me to the car rental agency and waited outside. 40 minutes later I was still waiting outside along with another couple who had also rented from Universal. Another call was made and 20 minutes later the 'shuttle' arrived. 45 minutes later we arrived at the agency. The car I was given was filthy inside and out and smelled of tobacco. There was so...

Universal Rent A Car - Ontario, Mississauga / Fraudulent charge!

Ns

I am a retired person living on Canadian Security payments. I am at a loss to know whom I should turn to when I am cheated by this Car rental company. If you are unable to resolve this please advise as to where I should turn for help. I give my story below. Rental Agreement C. with Universal Rent A Car. Arranged by CarRentals.com. On the morning of 18th February I rented a car through Carrentals.com website to go to the airport that evening. The car was picked up from Universal Rent A Car, situated on 5400 Dixie Road, Mississauga. The agreement was that on return we would be dropped...