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Universal Power Complaints & Reviews

Universal Power - Ontario, Toronto / Misleading contract for Fixed price.

Our restaurant signed a contract with Universal Power for a Price protection plan. The contract says "guaranted fixed price 8.29cents/kw". Actually the price is not fixed when we received the bill. When we asked them. They said there is a balancing charge on top of it. This is not a "fixed price" or price protection plan anymore if the price is fluctuated. We ask for terminating the contract but we have to pay arround $10, 000 dollars to do it. This is totally misleading about "Fixed price" or "Price protection Plan". Someone has signed this same kind of contract with Universal Power or Just...

Universal Power - Ontario / Enery Bill

My family signed with Universal Power back in 2007 and we are now trying to get out of their ridiculous contract. We are paying double then what we would have normally. Plus there are extra charges attached with the the Provincial Benefit????? yeah, its a benefit alright! and Universal Power gets it all!!! HAS ANYONE BEEN ABLE TO GET OUT IF THIS CONTRACT???? if so, PLEASE HELP! Thank you!!! Margaret

Universal Power - Ontario, Wiarton / Lies and cancellation fees


I signed up with Universal Power on claims I was getting "Price Protection". The only ones protected when prices go up is Universal Power. I asked to cancel they wanted $900 on my credit card. The latest insult is the $66 Provincial Benefit fee they added. The door to door reps will do anything to get a sign up and the companies will do NOTHING to prevent fraud. I am using to get out of the stupid contract and ...maybe... my money back in Small Claims Court.

Universal Power - Ontario / Deceiving cost savings

Over a year ago...a very friendly young man came to our door at night. He was so convincing about the governments plan to increase hydro rates and managed to convice us that by going with a protected rate with Universal Power we would be in a better situation. A year later; our hydro bills have more than doubled. The protected rate offered to us was only in place for 2 months and since then I have discovered, from speaking to a friendly associate at Ontario Hydro, that Universal power is also adding on the Provincial benefit (charges) to my bill. With the government the provincial benefit i...

Universal Power - Ontario, Madoc / cancellation charge to cancel contract


a guy came to the house to offer a good deal for hydro .he made my wife believe that he was with hydro which was incorrect. At the time we asked if we moved or rented an apartment that we could cancel the contract. he said yes no problem. we were so wrong. In April we sold our house and informed them that house would change hands in may 9. They said that no problem cancelling contract just fax sale of house, morguage paid, agreement to rent, and all other information done...$$$$$$$$$$$$$$$$$$ big f... We got notification that they Did not receive it, we gave them verification of faxed infocost...

Universal Power - Ontario, Ottawa / Deceiving new customers


Universal power agent came to my home and asked for utility bills. I gave him and was told that I am not signed to any protection plan and that is fine to sign with them. After couple of phone calls from Universal power I agreed to sign with them. Two days after that I had another phone call from Direct Energy claiming that i agreed over the phone with them and have to pay early cancellation fee. I talked to Universal power and they said that it is fine that that they had meeting and won contract to Direct Energy. Now I have letter from collection agencies that I have to pay fee to Direct...

Universal Power - Ontario, Peterborough / direct energy

A few days ago a Universal Energy seller come to my house and I foolishly gave him a copy of my gas and hydro bills when signing a contract. I am going to phone tomorrow(Feb. 28) to cancel but I have some concern about the information about our bill that he has now. Do you have any suggestions about what I can do about this? Les Kranc