Menu
United Van Lines
United Van Lines Customer Service Phone, Email, Contacts

United Van Lines
reviews & complaints

www.unitedvanlines.com
www.unitedvanlines.com

Learn how the rating is calculated

4.3 24 Reviews

United Van Lines Complaints Summary

7 Resolved
4 Unresolved
Our verdict: With a good resolution rate, United Van Lines generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Verified
The authenticity of the customer service contact information for United Van Lines has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of United Van Lines. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

United Van Lines reviews & complaints 11

Filter reviews by rating
5
13 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest United Van Lines reviews & complaints

ComplaintsBoard
A
10:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

United Van Lines - Claim settlement Order: U0840-00171-3

We just relocated from Washington state to Wilmington Delaware and the movers (Corrigan Moving System) packed our items on 07/27/2023 and it was delivered on the 08/07/2023. After delivery and unpacking our items we found out a lot of our items were damaged and somewhere stolen by the unprofessional individuals they hired and some where drunk at the day...

View 0 more photos
Read full review of United Van Lines
ComplaintsBoard
M
8:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Van Lines Hiring Deadbeat Dads

There is evidence that alleges United Van Lines located in Elmhurst, IL has been hiring people as "subcontractors" or otherwise, "paid under the table" to work as movers. Apparently, they have an individual who is significantly behind on child support. This debt is well over $60K and is continuing to work the system to his benefit, while foregoing his responsibility as a father. There have been attempts to serve him, as well as bringing him into custody. However, he continues to try to elude authority while he continues to work for United Van Lines. Let be known that United denies this accusation, but states that they only hire subcontractors and therefore, are not liable for those individuals. I can just imagine how they report the company's earnings and expenses to the IRS?

Read full review of United Van Lines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
11:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Van Lines Damaged Goods

United Van Lines - Schroeder out of Wisconsin moved us from Missouri to Pennsylvania. The driver - Bob - damaged several items including my motorcycle. Bob and the movers dented the exhaust pipes and acknowledged that they were responsible. When I filed a claim, United denied the damage and the driver - Bob - said that the bike was fine when he delivered it. I tried to deal with this crooked company in a straightforward and honest fashion but they refused to repair the damages. The damages over $1, 000 to repair, United denied all liability. Use a different company!

Read full review of United Van Lines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
  1. Pros
    1. Nationwide network for seamless moves
    2. Full-service packing & unpacking options
    3. Secure, climate-controlled storage facilities
    4. Comprehensive moving insurance plans
    5. Specialized handling for delicate items
  1. Cons
    1. Higher cost than competitors
    2. Limited local availability
    3. Potential for service inconsistencies
    4. Complaints on damage claims
ComplaintsBoard
K
10:52 am EDT

United Van Lines Broke my furniture and blamed me

United Van Lines broke the legs off a buffet server during a long distance move. They alleged the legs were broken when they picked this up. This is a total lie. The legs were broken by the crew that picked up the piece and brought it into storage. The delivery crew told us when they picked up the furniture from storage it was they only piece in my shipment still wrapped in blankets|. They removed the blankets because they belonged to the original crew--- the legs fell out!. They felt that the pick up crew was trying to hide the damage in order to put the blame on them|. I am outraged at the lies an deceipt perpetrated by a large allegedly professional moving company;. They are refusing to make restitution because they said we signed the inventory which stated the damage/. The inventory is totally illegible and is thrust in your face to sign as the mover is walking out the door/. If in fact there was such devastating damage why wouldn't the mover have brought this to my attention so as to preclude any issue of liability later on!. This was just an unmitigated lie by the crew to hide major damage perpetrated by them.

Read full review of United Van Lines
Hide full review
ComplaintsBoard
K
11:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Van Lines Long Distance Move

United Van Lines picked up furniture for a long distance move 5/21/11. Furniture was put into storage for a week. When it was delivered to our final destinationthe legs were broken off of an expensive buffet server. The delivery crew said when they picked up the furniture from the warehouse the only piece still wrapped in blankets was the buffet-when they removed the blanket the legs fell out. It was obvious to them that the original crew was trying hide the damage. United Van Lines/Yarnall has refused to make restitution. They claim we gave them a broken piece of furniture. When the pick up crew had loaded the truck they shoved an indecipherable inventory list at us to sign. This is a blatant case of lying and cover up onthe part of the original crew. The lack of morals and integrity on the part of this company is abhorrent. I strongly advise anyone to stay away from the. The salesman is all sweetness and treacle--but should aby problem arise they totally absolve themselves. In addition there crew was 3 days late past the promised date and cost me $600 in hotel bills. They have no interest in this--they basically said tough s***!

Read full review of United Van Lines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
2:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Van Lines unethical practice

Movers were rude & obnoxious, and had my wife in tears (I had already relocated several months earlier). No proof (stamp-dated receipt) was provided to verify the actual weight of my items, as they were combined into a multi-family move. All items were hastily & improperly packed, causing much unnecessary work just to look for items we needed while storing the rest. But my biggest complaint about this whole ordeal is being "set up" and finding out ON THE DAY OF THE MOVE (the legal closing date listed in our home sales contract) that my bill had to be "adjusted" ($800 EXTRA) or they wouldn't move us! Before we agreed to hire United Van Lines, we made it clear that we wanted all fragile items packed, and willfully accepted the additional cost agreed upon, which was exactly the same price discussed and listed on our bill. However, on the day of the move, we were told by the movers that our bill didn't include packing. I called the local office and told them our bill reflected the price we agreed to (with packing), yet the movers assured us it was wrong, and even admitted it happens often. The local agents (Bill Craft & Lisa LaRush) confirmed the bill was indeed wrong, stating it was an "unfortunate error", and assured us that even though we must pay the "new" bill, our complaints would be resolved amicably, yet to date, nothing has been done. I have since contacted a corporate official (Linda Petersen), who offered sympathy but nothing else. I suspect this is a common practice with this moving company, therefore, I will NEVER recommend United Van Lines to anyone, and intend to send out mass e-mailings to all my contacts (on a regular basis), asking them to forward this letter on to all their contacts as well in an effort to help the public become aware of how United Van Lines operates.

Read full review of United Van Lines and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Striker!
Albany, US
Dec 17, 2013 12:43 pm EST

My experience with United Van lines was horrid. The company mission statements states they provide “superior service to every customer, every time, creating customers for life”
First of all they fumbled the ball by not meeting the agreed delivery date. After being notified the agreed delivery date would not be met, I was assured three more dates that my household good would be delivered. Today is the fourth promised date, still no definite arrival for today either. My hopes have been crushed too many times. I would sum up their service us unreliable and unprofessional.
To make matters worse, the customer service department at United Van Lines is not good….take that back its terrible. Never before have I been treated so poorly by a customer service department. I was hung up sever times, called belligerent. I was told me to stop calling because I was tying up their lines. I even spoke with a superior in the customer service department. It appears to me the entire agency is unprofessional when it comes to customer service as well as the actual moving services they provide. The customer service agents routinely cut me off when speaking. My concerns were not important to United Van Lines. I felt rather bullied by their customer service department.
I would never recommend United Van Lines. Do your research! One of the customer service agents actually stated “ we have enough people already not liking us”

ComplaintsBoard
D
4:36 pm EDT

United Van Lines Terrible Service

The company told us that our stuff will go directly to its destination, and we should expect it there in 7 business days. Two weeks later I was in a hotel in Boston (our destination) calling this company checking the status of our delivery. I was shocked to learn that our delivery had not left the place yet.

During the next days I was shouted and screamed at, spent 5 hours on the phone with United Van Lines and finally got a delivery date from them.

When we finally got our delivery some items were missing, and we found some things that even didn't belong to us. The customer service was rude and no one ever apologized to us for their mistakes and poor customer service.

Read full review of United Van Lines
Hide full review
ComplaintsBoard
T
1:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Van Lines DON'T HIRE UNITED VAN LINES

We contracted with United Van Lines for our cross country move. We were sold by the sales guy who called us daily to follow up. We unfortunately bought into his promised.

We repeated to him that we are on a tight schedule. We booked our plane tickets based on the time frame they quoted. Imagine our frustration when one week before the scheduled move, our sales guy disappeared. We called and called and was told he's no longer with the company. We got transferred around a bit and then was told the pick up was a day later in the system. So now we're moving on the same day our plane leaves (we budgeted extra time and now it's complete chaos)

Upon delivery, again they were horrible with communication. They called daily after the stuff was shipped to remind us of the final payment yet had no delivery date.

Finally the week of what was quoted, they said they would be here Friday (the original promise was Wednesday)

They call and say now it's Saturday. All the sudden, they call and they are arriving Thursday morning (which is nice that they are early except we're both at work. They demanded over 2000 in CASH for the balance (we've already paid 2000 for a deposit)! Now it's about 1000 over what we were quoted)

They said that if we're not home with the cash, they'd leave our stuff in storage and charge us each day.

So we take off Thursday at work (I'm an interviewer for a company and cancelled 10 interviews on Thursday to be home)

I'm sitting home for a few hours and get a call saying "oopps now it's Friday)

They show up Friday with my TV stand shattered completely *See pic (apparently destroyed in their storage) Five boxes crushed (They packed these boxes for us and charged us for it. Now they are crushed, including my photo albums which are now ruined)

The guy that did the delivery told me that they normally charge a couple hundred for "STAIRS FEE" (Seriously?! We moved into a ranch where there are 4 steps on the front porch and a basement with 6 steps)

He said he can waive the STAIRS FEE if we tipped him. At this point, I'm beyond frustrated and can only laugh.

The claims system for damaged goods is just as fun. Read it on their website.

We're pretty patient people and understand that with moves, there are a lot of people at work so things won't go perfect. But the amount of stress and frustration we've experienced for how much we paid for the move has just been disgusting.

Hope this review helps you. DON'T HIRE THIS COMPANY

Read full review of United Van Lines and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
Rydog444
Pittsburgh, US
Nov 19, 2010 9:28 pm EST

This was not United Van Lines - possibly a scam company piggybacking off of the name, like United Van Line. Give us the USDOT# off of your paperwork.

Kajave
Kajave
, CA
Oct 25, 2010 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's important to note that United Van Lines itself is composed of numerous member agencies. It would be more helpful if you named the UVL member who sold you the service, as they have the most interest in making sure your move goes well.

I'm sorry to hear your move was so chaotic.

ComplaintsBoard
W
12:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Van Lines Terrible service

Wow...where to begin. I spent a good 2 months organzing my house and packing my belongings. I labeled each box and had everything in stacks, organized by which room and which floor they would be delivered to in the new house. I even colored coded the boxes and wrote fragile on those which breakable items inside. I had a few estimates and decided not to go with the cheapest..but the most reputable...United Van Lines. HUGE MISTAKE. I was quoted for 8.5 hrs of work and had the impression I was going to be dealing with some higher end movers. On moving day, a crew of 3 showed up. Each was assigned to a task. I began assisting the mover who was over moving our boxes out of the house by stacking them 4 high and placing them by the door so he had to do very little other than sliding the dolly under the boxes and moving them to the truck. We emptied the house in less than 1 1/2 hrs. The other person who was organizing the items in the truck was then behind so my help my useless. You would of thought that the person I had help would of turned around and help organize the truck with all our items but again..I was wrong. The other crew member was responsible for wrapping our furniture..do you think the crew member who now had nothing to do could of possibly helped him? No...he roamed around the house and sat on the walk ramps (which by the way were the wrong ones for the truck). As the day drag on...I began cleaning the 2nd floor and would occationally look out the window to find them congragated around the truck talking. They took 45 mintues for lunch and their many smoke breaks and person phones calls that were more important then getting the truck loaded. It was now 2:00 and the truck was finally packed to the point that the ramps would not fit. They left them on the lawn and proceeded to follow me to the new house, which was interupted by me then having to stop at the grocery store for gatorades, water and ice at their request. (do I expect my boss to feed me at work?) At the new house, they determined where to park the truck and I had to unlock the door and run to get my son at school, only to arrive back home to find them still standing in the truck. Nothing had been done in the 1/2 hour that I was gone. I asked what the hold up was and they said they were waiting for dispatch to bring the ramps that where left at the old house. After asking if they would atleast bring in boxes, they moved very slowly at what they were taking in. Around 5:00, the ramps showed but by that time they crew was done begin careful. That is when they put a little speed in their step and began becoming careless with our things. I found boxes that had kitchen written on the top in my garage and attic and visa versa. Boxes where placed on their sides and upside down causing things to brake. Walls where scuffed, our security boxes on our doors were busted off, and our wooden floors were scraped up. The nightmare was finally over at 8:30 pm, so I thought.

A few days later, I emailed the Sales Rep who wrote up our estimate and the secretary who I kept in the loop about our experience. Their response was to check with the crew to see what happened. A few days later, I received an email that was quite surprising. They knocked a few hours off of the bill but basically called us a liar. There crew lied and said that they had moved a refridgerator over to a neighbors house, had to move furniture out of the new house and into the garage and also had to rearrange furniture. My son and myself had moved existing furniture from the new house to the garage while the crew was still standing by the truck looking clueless and my husband and the neighbor moved our refrigerator to the neighbors house. They also had the nerve to ask my husband and I what color the crew was who was assigned to move our things. We didn't answer their question because it isn't a racial thing. Each employee should be expected to perform at the same level and service. Their race has nothing to do with where we should set our expectations.

Lastly, as far as my broken items, they never reimbursed me. They haven't even called back since. I wouldn't recommend this company to my worst enemy or even a stranger! DON'T USE THEM...you'll regret it.

Read full review of United Van Lines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
9:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Van Lines Poor customer service

This company has been the worst company I have ever dealt with. They promised me they would work with me in regards to my moving dates, but as soon as they recieved my 700 dollar deposit, they wouldn't return my phone calls despite multiple messages. Once I did get a hold of someone, she was extremely rude on the phone to the point of being insulting and actually told me to "suck it" on the phone and then proceeded to hang up on me. They were even trying to hold me up when I called back and asked for a manager. Anybody who uses this company is a fool - trust me I was one of them.

Read full review of United Van Lines and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
L
L
Ling Chi
, US
Jun 17, 2010 12:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Kathy,

You apparently have absolutely no idea how Forbes comes up with their lists, and are falling for your own marketing rhetoric. Forbes does not rate companies out of the blue - companies apply and then are ranked against other applicants. You can be a crappy company but still be ranked if either the list is long enough or not enough applicants apply. Getting on that list has absolutely nothing to do with the SEC, however the SEC can investigate any publicly traded company (on the list, or not) if legalities can be questioned.

An example is a national company headquartered locally that was listed for two years on the Forbes list of Top 100 Companies to Work For, then went bankrupt the following year. Investigations revealed gross mismanagement and employee layoffs in the thousands. The only reason the SEC decided to investigate that particular company was because of the method they used to structure their internal business dealings.

Admit it - you know nothing, but just want to make a quick buck.

K
K
kstatonky
, US
Jun 17, 2010 11:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My facts are in the documentation, not the conversation. 38 year old company, traded on NYSE (PPD), listed as #66 out of 200 Top Companies in North America by Forbes Magazine Nov 2009 issue - you don't get there by being a scam - you get there through approval of the Securities & Exchange Commission and consistently compliant and above board. We are a glass house. Good luck with your problem.

L
L
Ling Chi
, US
Jun 17, 2010 11:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Kathy, Kathy, Kathy - your job sucks, so you bought into an MLM hoping to be rich. Join the millions of others who bought into it and can't get anyone to sign up. You let yourself be duped, and now you want to dupe others.

K
K
kstatonky
, US
Jun 17, 2010 11:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

www.kstatongroup.com

L
L
Ling Chi
, US
Jun 17, 2010 11:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yay, more prepaid legal services ripoff spam!

K
K
kstatonky
, US
Jun 17, 2010 11:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I can tell you how to have 1 phone call solve this problem ASAP! By-pass so called managers and customer service reps - they probably just pass the phone from one call center operator to the other anyhow... You need the power of our services - a complete law firm at your service! Month-to-month, no underwriting. Have your contracts reviewed before (or even after) you sign them; have an attorney call or write a letter on your behalf; get answers to your questions/problems; protect yourself from frivilous lawsuits; overcharges and incorrect charges - for no additional fees! And So Much More! I have saved well over 2-3 years of the low cost of my membership by using my law firm 6 times in less than 10 months of being a member. Identity Theft and complete restoration too! Just had a dispute solved with computer co saying extra $ needed to complete a problem with "their" defective part - my atty notified their legal department of unfairness and I received a personal phone call from them and complimentary repair/technical service which is normally a paid service. You cannot beat this service - I am a LIFETIME member! Can't beat it - see short overview and tmore estimonies! http://www.pplonlinetools.com/previews/?cid=50615&vid=1

ComplaintsBoard
T
12:00 am EDT

United Van Lines United Van Lines - NIGHTMARE!

Our United Van Lines NIGHTMARE:

United Van Lines Contract # 747 67 7
Total Amount paid: $5,510.45

Day of Packing—June 25
-Packers showed up at 10:00am when they said they would be there between 8-9am. They did not make it upstairs until 3:00pm. They left at 8:30pm after complaining about how late it was (which if they would have come on time when they quoted us they could have left earlier) and none of the garage was packed. The packing crew did not even bring enough boxes for our load. I was very displeased with this, but “Wes”, the head packer, said that the driving crew would pack the rest. Wes said that I needed to call the office that next morning at 7:30 to request more boxes to pack up the entire garage which had items from a storage unit (including many baby toys, and many small items that needed packed), and we needed more boxes for a fax machine and paper shredder. They also claimed that the salesperson, Kim Atkins, did not put down the correct mattress sizes for mattress boxes and that the driver would need to bring that as well and that I needed to call and ask for all of this before the driver left to come to my house. Kim Atkins, the salesperson, also told me that he put down for a mattress box for my daughter’s dollhouse so that it could be boxed up and less likely to break. The packers claimed that they did not have a mattress box for this dollhouse, and so I saw another United truck in someone’s driveway and asked if I could have a mattress box that they had already opened. I hauled this mattress box to my house and at the very end of the day after several times asking if they would pack this, they finally did as they were walking out the door. I asked several times for them to pack up the fax machine because my husband would be really mad if this got broken and they gave me a box and told me that I could pack it if I wanted. I felt very overwhelmed this day because I had to keep asking them to pack things that they were leaving out such as our silverware drawer, medicine cabinets, a whole rack of clothes in the master bedroom. I do not understand why I would need to call the office the next morning to request more boxes when in the end, we were under the estimated weight and Kim Atkins, the salesperson, saw all of my daughter’s toys that needed to be packed. Again, I felt like I was doing someone else’s job and we were paying them for it!

Day of moving—June 26

-I called the United office at 7:30 and spoke to Wes whom had seemed to forgotten that I was calling requesting boxes. He said, “oh, yeah?” instead of “already done it” or “on top of that”. He then told me to call some one else in the office and I spoke to someone who had the driver right there and they let him know what boxes I needed. The driving crew arrived at 9:15am. The driver said that he knew something was wrong when we requested more boxes that that should never happen. The driving crew was very displeased when they saw the garage and all of the things that were left unpacked. Many times throughout the day, the driving crew talked about how bad of a job the packers had done. They said that when they went to pick up boxes they could hear things rattling around in them. Around1:30-2pm that day, the driver notified me that they would not be able to put all of our belongings on his truck and that they would need an overflow truck. He then told me that the office was telling him that they may not be able to get one out to our house until the next day. This was unacceptable to me because we were leaving that next day to go to Colorado, our new home. I called the office and spoke to Mija, in the Phoenix office at [protected],who told me that she would probably be able to get a truck out to our house and that she would call me when they were on the way. In the meantime, the driver told me that I needed to prioritize what of the remaining stuff I wanted on the 1st truck. I told him that it was a priority that all of my daughter’s furniture in her bedroom be on this 1st truck. He told me that if we put the dining table on the 1st truck it would take up too much room and so I also told him that the bed out of the master did not have to go because we already had a new bed in our new master bedroom. The driver began taking stickers off the entire inventory that would not go on his truck. I assumed this was what was always done in this type of situation. I later learned that this is not. Anyway, Mija did call back and let me now that the overflow truck was on its way and it arrived at approximately 4:00pm. The driver told me that he would be at my Colorado home on Friday, June 29 with our stuff on the 1st truck. The 1st truck and its crew left at approximately 4:15 as the 2nd truck with Wes (the head packer) as the inventory guy and one other guy came to pick up the remaining items. They came in a very small truck. I told them that I needed to go pick up my daughter from daycare and so I was gone for approximately 1 hour. When I came back nothing had been done. Nothing had been loaded... nothing! I realize that they have to do inventory, but come on! Here we are again with Wes as the head guy and of course the only mode he goes on is “slow”. I’m not sure if they get paid hourly or what?! They eventually left at 7:30pm. They had gotten me to sign papers before they had loaded the entire truck. They said it would be quicker this way. I walked outside when they were pulling off and they had not taken everything! I had to quickly get my daughter and buckle her in the car seat and frantically chase the truck down the road. I said that you didn’t get everything and he said “oh yeah, the water hose too?” I drug it out myself so that they would take this by the front door. How could they even walk past it to begin with. I don’t get when you tell people that “everything in the house goes” what they don’t understand!

Wednesday, June 27
Mija called to tell me that she would be in contact with and let me know when the overflow truck would arrive.

Friday, June 29

Driver arrived with the 2 guys from the Denver office to unload our belongings. Tons of boxes were not labeled by the packers and so I could not let the unloaders know where to put them. My daughter’s mattresses somehow did not get put on the 1st truck but instead the mattress that I told them was not a priority did. Multiple other items that I told them were not a priority was put on this truck as well. Now my daughter is without a bed indefinitely because I cannot get the Phoenix office to tell me anything about when the overflow truck will be coming. Mija does not keep in contact as she said she would. She only called to quote prices that we owe. My husband spoke with Mija and she was very rude and condescending to him. She said, “This is not our fault”. At no time did she ever apologize or admit any fault. She said, “There’s nothing I can do for you,” and then she gave him a 1-800 number for customer service. He called [protected] and spoke with customer service representative, Sue. He asked to speak to a supervisor and she placed him on hold for a long time. She finally picked back up after a long wait and told him that he needed to get off the line and a supervisor would call him back. He said that he would wait that it was important and she said that he needed to get off the line because he was clogging up their lines. She promised the supervisor would call him back. Approximately 4 hours later, Pat Weiss, supervisor, returned the message. She said that she would give us $100 for an air mattress for our daughter to sleep on and lawn allowance for our yard to be mowed since we live in an HOA that requires upkeep and since our lawn mower was on the overflow truck. Pat also said that she would follow up with Troy that following Monday to keep him updated about the status of the overflow truck’s arrival date whether it was good or bad and that she would check into possible accommodations for our inconvenience. Pat was the 1st customer friendly employee that we had spoken with and we were finally optimistic/hopeful...

From this 1st truck-----
-broken table lamp
-broken kids motorized motorcycle
-broken large stainless steel kitchen trash can

Monday, July 2

We received no phone calls from United. Mija and Pat both had stated that they would keep us updated. Another failed promise... No one called again!

Tuesday, July 3
We received no phone calls from United

Wed, July 4
We received no phone calls from United.

Thursday, July 5

Tracy, driver of overflow truck called and stated that he would deliver either on Sat or Sun and that he would call back on Friday to let me know which day. No phone calls from Mija or Pat.

Friday, July 6

Tracy called again to let me know that he would be at our house to deliver on Sat at 10:00am.

Saturday, July7

Tracy called to say that his truck was shut down overnight and that he would be here between 11-12. He arrived at approximately 12:15 and the one guy from the Denver office showed up about 12:30 to help him unload. When the truck doors were opened, both the driver and the helper said, “Wow!”.. “It looks like they just threw the ### on here”. Helper stated, “In my 15 years of experience, I’ve never seen anything like this. This is sad.” “wasn’t done by professionals”. Driver also apologized and said that he had never seen anything like that. They both kept saying that this was not typical for their company. Furniture on this truck was not individually wrapped nor was it padded for protection. Patio table was just thrown on top of other furniture sitting on the truck. Bare furniture was touching metal and other wood on the floor of the truck which caused multiple damages to our belongings including...

-Dresser mirror was broken and scratched—not protected with any wrapping or padding
-floor lamp was broken
-$2000 dining table broken beyond repair; the driver stated that he noticed that the loaders had moved it fully assembled and normally they take tables apart. He also said by the time he pulled the truck to the Phoenix office and went in to process paperwork when he came back out approximately 20 minutes later, the truck was finished being loaded. When the driver and the Denver unloader finally made it to the dining table, like all of the other furniture, it was not wrapped or protected with any padding. It was lying on the floor resting against a metal frame on the truck and you could already see multiple surface scratches. The helper said, “oh no, it’s really broke.” Multiple cracks, bolts ripped right out of the wood. There were broken pieces just stacked on the table. The driver and helper said, “I’m really sorry. This is unrepairable.” There was yellow paint on the surface of the table. The driver was certain that the yellow paint was rubbed off from the truck.

- brand new chalk board/wooden art easel broken in half, but still thrown into a large box on top of other items.
-missing charger to kids motorcycle
-daughter’s white table scratched-no padding or wrap
-patio table frame bent and scratched---this was the table that was thrown on top of all of the other furniture.
-coffee table (chipped corner, dents & multiple scratches)
-deep freezer multiple dents
-missing 8 furniture moving blankets
-missing 30 lb weight---our cleaning crew said that they found it in the garage –someone must have unpacked it or dropped it because I saw it packed upstairs in the master bedroom. We did receive the other weight of the pair.
-cover to large gas grill ripped and has a large slice in the middle of it.

The driver found our calendar with family pictures just lying by itself on the floor of his truck and handed it to me. The calendar is now of course very dirty. This calendar should have been packed when the rest of our island/bar was packed because it was in there with other belongings on the first truck. I don’t understand how this item went from a drawer in the island/bar to laying on the floor of the 2nd overflow truck? It should have been packed!

***We have opened about 80% of boxes so we don’t know as of yet if there is any more damage or missing items.

Summary of Frustrations

- Multiple damaged furniture items including large expensive dining table
- Brought a truck with not enough room for our load (and we were under our estimated weight, we had to make multiple calls just to get a 2nd truck out to pick up the remaining items)
- Did not load 1st truck with priority items that we requested (i.e., daughter’s bed)
- Lack of quality packing, a service which we paid for (showed up late, didn’t bring enough boxes, didn’t bring correct size mattress boxes, slowness, poor attitude at the end of the day & a lot of damage – Looked like they threw stuff on the 2nd truck)
- Poor customer service (multiple calls were made by us, never received follow up phone calls as promised, Phoenix was rude and condescending to husband)
- Delivery time frame (salesperson quoted that we would have entire belongings by July 2 at the latest... Receive the rest a week later without any updates / feedback)
-Overflow truck nightmare (nothing was properly packed or loaded; items were not properly packed, items not properly placed/packed in boxes, no wrapping, no padding, and was just thrown into the truck/not properly loaded as quoted by driver and helper in Denver.

Extremely unsatisfied,

Troy & Rhonda Gruchalski
troy.[protected]@furniturerow.com

Read full review of United Van Lines and 10 comments
Hide full review
10 comments
Add a comment
H
H
HUIKEN
Garfield, US
May 14, 2011 1:54 am EDT

Hello, please allow me to explain why this happened. Troy moved from Phoenix to Denver which is at least 500 miles there and back. Troy also had 2 trucks.. which in the end of the day is probably a substantial amount OF STUFF... the bill only came out to 5, 510 dollars?...and from the sound of the customers review..it was a full packing job? and it was overweight? hes very lucky he was not charged by cubic feet because this is how the majority of moving companies operate.

I HAVE BEEN IN THIS BUSINESS FOR 10 YEARS...the reason this occurred is because you only paid 5, 500.00..you get what you pay for...i have worked for plenty of companies and they are all run differently.. every company tries to make money. so if the job only has a profit of $500.00 then it is still the company gaining $500.00 one way or another. You probably went with the biggest company with the cheapest quote or a company with a SLIGHTLY higher price then the cheapest.($5, 500.00 is tooooooo cheap for this kind of move)
1)A professional company would have charged you $7, 500 at to $10, 000 a job of this nature
2)A professional company would have delivered the load on the same day.
3)AS FAR AS THE BATHROOM THING...EVERYONE USES THE BATHROOM AND THAT GUY IS A [censored] BAG.
4)women only work in the office at a professional moving company..no pun intended
5)a professional company would have more pride in their work and definitely(tell yo to take it in the car) not let stuff go unwrapped or un crated or unblanketed or SOMETHING AT LEAST.
6) smaller company will always give you the best service...

P
P
petersons
Kennebunk, US
Nov 02, 2010 3:29 pm EDT

I forgot to mention the moving agency was Suddath from Tampa Florida. Also wanted to add that Earle Noyes and Son agency in Portland Maine is the exact opposite of the Suddath agency. We decided to use United Van Lines based on past experiences with Earle Noyes; we have several family members, friends and businesses that had impeccable moves with great communication, no damage or delays provided by Earle Noyes.

P
P
petersons
Kennebunk, US
Nov 02, 2010 3:22 pm EDT

Troy I am so sorry this happened to you and know how you feel. We have the exact summary of complaints, except luckily we packed our own belongings. We submitted a damage claim six months ago and always have to demand a response. We have a 3 bedroom home full of high quality and new (meaning 3 mos old at time of move) furnishings which we provided receipts for to United Van Lines and they still keep asking us to justify the expense of repairs. We took the full coverage with no deductible. Our damage claim is $22, 000.00, cried when they unloaded the truck! We even tipped each person unloading $40.00 since the driver was yelling at them to hustle. Our furniture was dripping with beads of water and it had not rained, there were white scuff marks on items, dents in new washer/dryer, and it goes on and on. We were shocked since my husband is retired military and over 11 movesd he never had such a large amount of damage. It appears we will have to hire counsel and pursue this claim in court even though United Van Lines has acknowledged the transit damage. They picked the wrong paralegal to place games with. Did you write a complaint letter to Daniel McCollister - UniGroup Inc CEO or PAt Larch - President and COO?

A
A
Angry and Scared
Coudersport, US
Oct 14, 2010 10:22 pm EDT

I am going through almost the same thing with this so called company of United Van Lines. I was in the military for 8 years and have been packed and moved every 2 years of those 8 (you do the math). I have absolutely no complaints with those movers, they did their job and they were great and professional. I always recieved my goods in a timely manner. But this United Van Lines gives movers a bad name. I just moved from Washington State to Pennsylvania to get closer to family. I had to wait until my first paycheck to get my moving pay. So my husband had to stay behind and schedule the movers right after I get my first paycheck. He payed them $1500.00 and was told that we would pay the rest in payments after the stuff arrives. We were also told that it would take only 1 to 2 weeks before our stuff would arrive and no longer. Well it has been a little over a month and nothing. Let me tell you also that a week after our things were picked up they charged our bank account again for another 1500.00, therefore leaving our account with -1000.00 as my balance. My husband was fuming. He was on the phone with them and the bank for almost 10 hours trying to get our money back. They kept claiming that they didn't have any record of the transaction and because of that they will not refund our money. And finally we got a call from our movers and they want 1900.00 dollars at delivery. This counterindicates everything and they also already have 1500.00 that was already fraudrantly taken from our account. All I can say is that we are contacting the family lawyer. We are not a rich family and I cannot afford to replace these long acquired items. We have contacted the company on numerous occasions and we have either have been treated extremly rude or have been given nothing but broken promises that is if we are lucky enough to get a phone call back. I am not a mean person, but I am not gonna go without a fight. I can be a major [censor] when prompted.

M
M
Mr. Mover
frederick, US
Sep 17, 2010 3:15 pm EDT

The company is only as good as the people who show up on the day of your move. I've been in the business for 17 years, part of that time in Europe and the majority in the U.S. Its the same no matter where you are, its the crew on the day that makes or breaks the move...no pun intended. Unfortunately as with most businesses now its quantity over quality. The average mover is making about 40% to 50% less than they did 15 years ago. So its a no brainer that some of the best in the industry have left. I will give you the most solid piece of advice though...tip your mover! You can come up with any argument you want as to why you shouldn't tip, but the bottom line is a little gratuity goes a long way for both of you. There are a lot of buyer beware scenarios in this business, and a lot of cowboys and con artists running them. I notice most complaints come from interstate moves. Often the person who shows up to move your goods is a contractor of the affiliate or agent of the bigger company. Some of these owner operators take massive pride in their work, but they are only one person, often having to resort to black market casual labor. We refer to this in the business as "lot help." So even the driver and the company can't guarentee quality when using labor they have never met. I will leave you with this very last piece of advice...beware of the mover who loads your couch, bbq grill, and golf clubs on the very end of his trailor/truck...truck stops are very boring places, so you can use your imagination.

S
S
Shelly321
Closter, US
Jun 04, 2010 9:50 am EDT

UNITED WORKERS SUCK! POINT BLANK END OF STORY/ that story above is right on point same experience with this company. I don't care about it being subcontractors, you're still supposed to have rules to follow by and they don't. To the guy who says you treat everyone the same yes you do with no respect. First and foremost it's not my place to offer you lunch or water, bring your own...duh, NOOOOO that would be too much like right. You get paid by the company to do a job. DO IT ! Oh, and don't come to the house and do half [censor] jobs, because you guys and gals are lazy. Don't ask to use the bathroom because your not supposed to. The guys that came to pack us up pissed all over the bathrooms, I guess that's how you guys and gals live, like nasty dogs. I call like I see it. Customer service these days sucks. Stuffed [censor] in the trucks any old kind of way, they didn't care and guess what we did buy them lunch and gave them water. So what's the excuse now, nothing just no regard for other people's things. Get a life UNITED WORKERS BECAUSE YOU SUCK!

N
N
NINfem
Broussard, US
Apr 16, 2010 6:45 am EDT

I have been having similar problems with United Van Lines. They were hiring just to load our boxes and furniture, drive from A to B and unload.
They were a day late arriving. We have a small child and a 7 month pregnant mother doing the trip and had to stay on schedule as paperwork and deposits were on the line. Since they were a day late, we lost the 600 deposit on the apartment we had as it then carried into the new month. We also had to find a friend to take off work to supervise the truck getting packed etc. The movers told us it would be delivered in 2-8 days. On the 7th we get ancy waiting without any contact from United at all. We contact them. They cannot get a hold of the drivers that have our furniture, but did get a call from them saying our items were 1000 lbs over the estimate price and therefor would cost an extra 700. Then we wait.
We have already driven to the new location and luckily have family there to live in a small 2 bedroom house. 3 adults, 1 kid. I cat and four dogs. Good times. House is not baby proofed as we believed furniture would be on the way quickly. Now we have been told the move date was the 14th- which it's now the 16th and no one can still not get a hold of the truck drivers. We are going to have a reweigh done first also.
If they ever arrive.

Red1225@gmail.com

A
A
Audrey Crippen
Tallassee, US
Jul 30, 2009 4:12 pm EDT

Reading these people's responses has helped me make up my mind. Next year, we're moving from Alabama to Washington. We considered using a shipping company and I've read complaints for all sorts of movers (objectively, of course, because every company gets complaints and whatnot.) The mover who responded here was so vicious and nasty. I have no idea what your moving experience really was, Troy/Rhona, and maybe you did too little at times when you should've done more or WHATEVER. I don't even care if the movers were perfect angels and you were irrational tyrants. Thanks to the reply of the mover who lambasted you, we've settled on the expense, work, and travel of getting a Uhaul and moving ourselves completely. We know when we'll show up. We know how fast we'll work. We know what we will/won't forget. We know how securely we'll pack our belongings. We know how nice and curteous we're allowed to be to each other during this stressful time. We know how fast AND how safely we'll try to make it to our destination and we know how quickly we'll unpack and get the truck back to the company. We have a young child, so this won't be fun, but I would never want to run in to someone like this guy.

E
E
Elle Dunn
,
Sep 02, 2008 10:23 am EDT

I agree with the first comment to a point - "Troy" may or may not have treated the employees poorly although his tone indicates they perhaps should have had a dedicated PACKING company to pack them. Movers are movers; they get your stuff from Point A to Point B. A dedicated packing company will, at your leisure, pack your items in any way you desire as you watch them room-by-room. A dry cleaner might sew on a button, but you don't take your grandmother's wedding dress to be repaired there; you take that to a tailor.

And you're complaining about them being a half hour to and hour late? I'd hate to be the counter person at an airline when your flight is delayed due to weather! Things happen, like traffic, to delay a pickup. The packers complained about leaving late? Do 30 minutes make that much of a difference?

You also sign a contract - it's your responsibility to read what you signed since you do agree to actually DO things. If you see they are not living up to their contractual obligations, take action that very first night if you were so displeased with the service. Their end of the deal was to provide a certain level of service over the course of several days. You saw warning signs that first day - if they weren't providing the service they agreed to, then you have rights. Do you read what you sign?

Moving IS overwhelming. It's in the top five of the known "most stressful occasions" of a person's life; along with death of a family member, new job, etc. It's going to be stressful and overwhelming no matter how much you pay or try otherwise. It's life.

One has to realize a few things when moving (which I am in the process of, cross-country and am now getting estimates from local United affiliates since I've had 5 people who had cross country moves suggest I use only them). United Van Lines is just what the name suggests - "United". They're an agency of subcontractors where the subs must maintain a certain level of service and customer satisfaction, otherwise they lose their affiliation. Like 1-800-dentist. The "local office" in NOT United Van Lines. It could be Podunk Moving or whatever named company - but it's an affiliate.

Did you check with the Better Business Bureau prior to hiring this company? Not United Van Lines, but check specifically the local affiliate. You paid for a full service pack (obviously - for someone who was unable to pack their own medicine cabinet contents and silverware - sorry, but I don't know of one person who would want someone else packing their personal items. Hopefully, you didn't expect lingerie folded in tissue paper - movers just don't work like that) and it sounds like, aside from perhaps having one or two incidents that are NOT unusual, it's what you got.

When you enter your zip code on the United website, it likely won't show the same affiliate each time. Unless you're in the sticks, there are several in most areas. The affiliate they point you to is done randomly according to zip code; there are dozens in my area and each have their own policies regarding boxes, packing practices and rates. Each will provide a different price and it's not always the best idea to go with the cheapest - as I told the last lowball estimate, service is equally important to me as price and I am willing to pay more to have some things done for me. I have several antiques and a couple with seperate marble tops on them. One company's estimate provided the packing of these (in mattress boxes). The cheaper one said I'd have to wrap it myself (a 100lb slab of marble? I'm a single woman - how the hell does he expect me to pack it on my own? But my silverware, precious china, and freakin' cosmetics I'll take care of myself...duh). The cheaper estimate also required me to purchase ALL boxes where the one that's a bit higher at least will provide (as previously experienced) the hanging boxes for clothing since they can be reused over and over - IO have already done about 1/3 of the packing myself anyway thanks to the friendly guys at the local liquor store - I can't imagine why someone would need a full pack. I am realizing now (BEFORE I move) how important it is to get as many estimates as possible, since each company has its own definitions of levels of packing.

So keep in mind that the company you used wasn't owned by United - they're subcontractors. Each person who referred me to United told me they had one person assigned to them for the entire move, contactable via toll free number. Each estimate I've recieved has already assigned me someone, all knowing I am in the process of getting estimates. One qualifier for me is the rapport I have with that person - it has to be someone who understands my situation.

Also, the moving company is only required to provide insurance to a certain level. ANYONE with common sense will purchase supplemental insurance, especially if their items are of real value as you seem to deem yours. I have antiques and over 15K worth of fine art. Do you think I won't have these insured for full replacement value? There's going to be damage, honey.

- Do your research, BBB and ask around
- Don't expect you won't have to lift a finger. You're *moving*. This means not to expect a medicine cabinet to be emptied in one home and then organized the exact same way in the new one.
- There are things like speed bumps; you've likely had to slam on your brakes to avoid collision; this is not the fault of the movers if something breaks as a result - [censored] happens. Keep in mind no matter how you move, something is bound to break beyond repair, be scratched or damaged. Have realistic expectations and you won't be disappointed.
- Keep in mind your things are just "things". Irreplaceable family photos, fine jewelry and important documents shouldn't even be in moving truck. Moving requires some effort on your part, even when you pay for "full service".

It's the medicine cabinet and silverware that really got me shaking my head. To 99% of people, those are things you do yourself. Prepare to be overwhelmed and stressed. Have you ever heard anyone say that moving was a blast and they can't wait to do it again?

Sorry, princess, but 90% of your complaint is called the normal moving process. And it's not United but the affiliate that you should be complaining about.

G
G
Gia Lauren
,
Apr 21, 2008 11:45 pm EDT

I feel the need to comment. I have been in this industry for well over half of my life. I am still in it. It sounds to me like what REALLY happened was you all probably treated your packers like ###, your driver like ###, and whined and complained and moaned about your "precious" stuff. These guys are well trained, and well, to be blunt, after being treated less than human, over the years, they are sick and tired of your crap. Your materialistic ###. Nothing disgusts a mover more than when you go on and on about how much you paid for your dining room table, and to be careful with this and that, its irreplaceable. Word to the wise, WE DONT CARE HOW MUCH YOU PAID FOR ANYTHING! We treat everyone the same. From millionares to college students. And when you start telling these VERY HARD WORKING MEN AND WOMEN HOW TO DO THEIR JOB, WELL, THEY GET A LITTLE PISSED. I dont blame them.. I have to laugh, because, clearly, by your story, you pissed alot of people off with your whining, demanding nature. I would be willing to bet you didnt even offer them a glass of water, did you? And I bet you went out and got lunch for your damn self, and ate it right in front of these hard working indidviduals. I bet you never worked a hard day in your life, well, except for shopping for all your crap you dont need. Oh, boo hoo, your daughter didnt have a bed for about a week . How horrible. Ever stop to think about how many children out there that have NEVER had a bed? You selfish, materialistic, whining piece of garbage. We LAUGH at you. Next time MOVE YOURSELF! I would LOVE to see you move all your own crap, pack it, in that amount of time, without a SCRATCH. Never happen. Next time you move, a little advice...let these guys do their job...get the hell out of the way... have bottled water there, and stop your complaining and whining... I guarantee that it will be the best move you ever have. Guarantee. I will remember your name for future reference... because if I ever show up at your door to move you... you'll hear an earful from me, and will refuse to move your unrealistic amount of spoiled rotten cr*p. Get a life.

United Van Lines Customer Reviews Overview

United Van Lines is a full-service moving company that offers a range of relocation services across the United States. Their offerings include long-distance and interstate moves for residential and corporate clients. Additionally, they provide packing, storage, and moving protection services. United Van Lines also specializes in facilitating international moves and has resources for city-to-city moving, including moving guides and tips. Their website features tools for tracking shipments and obtaining moving quotes.

United Van Lines In-depth Review

In summary, United Van Lines is a well-established moving company that offers a wide range of services to accommodate various moving needs. Their experience in the industry is reflected in their comprehensive service offerings and the professionalism of their staff. However, like any service, there are areas where they excel and others where they may fall short compared to competitors. Below is a detailed review based on the provided headings.

Company Overview

History and Background: United Van Lines has a long history in the moving industry, providing services for numerous years. They have built a reputation for being one of the leading moving companies in the United States.

Service Areas and Locations: They offer their services across various locations, catering to customers in different regions. This wide service area is beneficial for those who are planning long-distance moves.

Service Offerings

  1. Residential Moves: They are known for handling residential moves with care and professionalism.
  2. Corporate Relocation Services: United Van Lines also provides services tailored for corporate relocations, assisting businesses in moving their employees efficiently.
  3. International Moves: They have capabilities to manage international moves, which is a complex service not offered by all moving companies.
  4. Storage Solutions: For those in need of storage, they offer various solutions to keep belongings safe during transitions.
  5. Packing and Unpacking Services: Their packing and unpacking services are designed to make the moving process as stress-free as possible for their clients.

Pricing and Value

Cost Structure: The cost structure for United Van Lines services can vary depending on the move's complexity and distance.

Transparency of Fees: They are generally transparent with their fees, providing detailed quotes to customers.

Comparison with Competitors: When compared to competitors, their pricing may be on the higher side, but this often reflects the quality of service provided.

Discounts and Special Offers: Occasionally, they offer discounts and special offers, which can provide additional value to customers.

Customer Service

Responsiveness: United Van Lines is known for being responsive to customer inquiries and concerns.

Professionalism of Staff: The staff is generally professional and courteous, which is a significant aspect of their service.

Communication Channels: They offer multiple communication channels, including phone and email, making it easy for customers to reach out.

Conflict Resolution: In the event of a dispute, they have a process in place to address and resolve conflicts.

Moving Experience

Timeliness of Service: They are typically punctual, ensuring that the moving schedule is adhered to as closely as possible.

Care and Handling of Belongings: Care and handling of belongings are taken seriously, with measures in place to protect items during the move.

Efficiency of the Moving Process: The moving process is usually efficient, with a focus on minimizing downtime for clients.

Customization Options: They offer customization options to meet the specific needs of different customers.

Claims and Insurance

Insurance Options: A range of insurance options is available to protect customers' belongings during the move.

Claims Process: The claims process is structured, but the ease of navigating it can vary depending on the situation.

Customer Feedback on Claims: Feedback on the claims process is mixed, with some customers reporting satisfaction and others experiencing challenges.

Reliability and Trustworthiness

Licensing and Affiliations: United Van Lines is fully licensed and has affiliations with reputable industry organizations.

Customer Reviews and Testimonials: Customer reviews and testimonials are generally positive, highlighting the company's reliability.

Industry Reputation: They have a solid industry reputation, which is indicative of their trustworthiness and service quality.

Technology and Convenience

Online Quoting System: Their online quoting system is user-friendly, allowing for quick and easy estimates.

Move Tracking Capabilities: Move tracking capabilities are available, providing customers with peace of mind and real-time updates.

Mobile App Features: They offer a mobile app, which adds convenience for customers who prefer managing their move on-the-go.

Sustainability and Social Responsibility

Eco-Friendly Practices: United Van Lines implements eco-friendly practices in their operations, which is a plus for environmentally conscious customers.

Community Involvement: They are involved in community activities, demonstrating a commitment to social responsibility.

Final Verdict

Pros and Cons: The company offers a wide range of services and has a strong reputation, but their pricing may be higher than some competitors. The quality of customer service and the professionalism of their staff are significant advantages.

Recommendations for Specific User Needs: United Van Lines is recommended for those who value comprehensive services and are looking for a reliable moving experience, especially for long-distance and international moves.

Overall Rating: Considering all factors, United Van Lines receives a high overall rating for their service quality, reliability, and customer satisfaction.

How to file a complaint about United Van Lines?

### How to File a Complaint with United Van Lines on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have experienced with United Van Lines in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to help you effectively file a complaint about United Van Lines on ComplaintsBoard.com. Remember to use simple language and provide all necessary details for a successful submission.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact United Van Lines customer service

Phone numbers

+1 (877) 740-3040 +1 (877) 317-4636 More phone numbers

Website

www.unitedvanlines.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with United Van Lines?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with United Van Lines Customer Service. Initial United Van Lines complaints should be directed to their team directly. You can find contact details for United Van Lines above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about United Van Lines. Discuss the issues you have had with United Van Lines and work with their customer service team to find a resolution.