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United Payment Services Complaints & Reviews

United Payment Services - California, Westlake Village / Misleading, dishonest practices

Ou
Aug 12, 2012

Stay away from this company. There is nothing legitimate about them. Very misleading. Knowledgeable account reps will encourage you to fill out an application with them over the phone and review on line. Encouraging you to quickly scroll to the bottom of the page for an electronic signature. BAM! you just signed a legitimate binding 3 yr contract according to their rude customer service dept. The only way to cancel is a $399 early termination fee of face collections. There are countless complaints on the web about them. There are 72 complaints of the BBB of California, all with the same...

United Payment Services / Fraudulent and sham company

Di
Nov 11, 2011

I don't know if our company can be considered a victim, because we were smart enough to abandon the application process, based on the misleading tactics of the salesperson, Annette A. She was most interested in getting our banking information, even before our account was approved. Now why would they need that info prior to approval? I can understand getting it prior to activation, but she was so intent on getting that bank info, and that explains the numerous complaints of unauthorized debits from folks' accounts. Not once did Annette mention the annual fee, a fact we found out by...

United Payment Services - California / Fraud

Da
Jun 2, 2011

I opened up an account with United Payment Services December 2010 for the processing of credit cards. I had previously used another merchant service for 7 years, but elected to switch because United Payment Services offered a lower rate and could help with our new website to facilitate credit card payments. The "field representative" further assured us that there wasn't a contract and that the 10% of all transactions being held was merely a precaution and that it would be returned as soon (3-4 months) as their risk management department saw an established pattern of good payment cycle...

United Payment Services - Florida / OVER CHARGING

St
Apr 7, 2011

I OPENED AN ACCOUNT WITH UNITED PAYMENT SERVICES IN JULY OF 2010. UNFORTUNATELY THE BUSINESS HAD TO BE PUT ON HOLD FOR A FEW MONTHS WHILE I STRAIGHTENED OUT SOME PERONAL PROBLEMS. I ELECTED TO KEEP THE ACCOUNT OPEN. I BEGAN TO NOTICE THAT I WAS BEING CHARGED $66.98 EACH MONTH. I COMPLAINED TO MY SALES REP KARI GIBSONS, WHO WAS OF NO HELP. SHE TOLD ME TO GO TO CUSTOMER SERVICE. THEY TOLD ME THAT I WAS OUT OF VIOLATION FOR SOME BOGUS CONTROL SCAN TEST. THEY TOLD ME THAT THEY HAVE BEEN TRYING TO CONTACT ME AND I DIDN'T RESPOND - WHICH WAS A LIE!!! I TOOK THE TEST WHICH I HAD NO IDEA WAS I...

United Payment Services / Scam and cheating

Ba

I do not rip off customers. To my dismay, United Payment Services challenges almost all of my orders through them. They make me provide invoices and delivery confirmations. Thats fine and good business practice on a sample of processing but not all. Once you provide them that info, they ask for more affidavits to release your money. It has been 3 months they have held my +$3, 000.00 and even after sending all info they have requested. They will never send anything in writing requesting info because they can continue to lie over the phone. I am now forced to wait the six months they claim they...

United Payment Services - California, Westlake Village / Misleading poor customer service

Ch

Was mislead stating the equipment was FREE, then told afterwards was free to use. The contract you view online will show comments that do not show up after you sign. Will not follow through with rates agreed upon. Very poor customer service, high turnover of employees, so you'll never beable to deal with the rep who signed you up. Having things in writing does not help either.