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United Dairy Farmers
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1.2 33 Reviews

United Dairy Farmers Complaints Summary

2 Resolved
31 Unresolved
Our verdict: If considering services from United Dairy Farmers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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United Dairy Farmers reviews & complaints 33

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8:07 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

United Dairy Farmers - cleanliness

5 a.m. in the morning--went in to get coffee--hardly any coffee made--countertops from the previous day were filthy and apparently not wiped off--the creamer was curdled--so I had to throw the first cup in their sink and try again. And for-warned another customer who was getting coffee to be careful with creamer. I don't understand why the employees let...

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3:46 pm EDT
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United Dairy Farmers Health and safety risk

My daughters and I went to get ice cream at UDF approximately 3:30 pm on 8/12/23.

The Manager who wouldn't give her name was not wearing gloves while handling the ice cream. She has long finger nails that were digging into customers ice cream. She had her long weave hanging inside the container of ice cream, in which should've been wrapped up with a hair net. It's a safety Hazzard it's disgusting, and rhis issue needs to be addressed by corporate. She is not running a tight ship. As I was leaving the cashier kyresion wouldn't disclose her bosses name as well. So I guess the schedule will tell ALL.

Desired outcome: She has an authority figure and leader role, she needs to act like it.

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10:24 am EDT

United Dairy Farmers Customers service

I have been shopping at this location since 2016 rain, snow or shine I was there. This UDF at 3535 Clime Rd for the 3rd times at this location I had bad experiences with their customer service. Being the last date on 7/2/23 at around 2:00pm. I was buying foods, drinks and gas and when I handed them $100 dollars bill they quickly turned it down. Claiming they don’t have changes even though my purchase was about $38. I told them how could you being in business if you don’t want to accept $100 bills and I told them this is not the first time at this location and my wife had the same experience with her using $100 bill. So every time that happened we took our business to Certified gas station or Turkey’s Hill gas station which is just further down the road and we had no problems with their services. Sometimes I see the manager of the UDF open up the safe and they pulled out new rolls of cash but tell me they don’t have change for me that is absurd. I’m so frustrated that they just around the block from me and I can’t get services.

Desired outcome: Better services and doesn’t matter you use for purchasing

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Is United Dairy Farmers legit?

Our verdict: Complaints Board's thorough examination reveals United Dairy Farmers as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, United Dairy Farmers stands out for its commitment to quality and security. Clients considering United Dairy Farmers should delve into its customer service record to gauge compatibility with their expectations.

United Dairy Farmers earns 91% level of Trustworthiness

Perfect Trust Endorsement: United Dairy Farmers achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for United Dairy Farmers. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

United Dairy Farmers has registered the domain name for udfinc.com for more than one year, which may indicate stability and longevity.

Udfinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Udfinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Udfinc.com you are considering visiting, which is associated with United Dairy Farmers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While United Dairy Farmers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 33 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Udfinc.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The udfinc.com may offer a niche product or service that is only of interest to a smaller audience.
  • United Dairy Farmers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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7:48 am EDT
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United Dairy Farmers Cashier rudeness

I went in to buy a few donuts this morning to the Dale Road Location. A store I have been pretty much visiting daily for over 30 years. I was a little discouraged when the only open cashier was a young black man who from earlier visits I determined to have no love for white people. He never says a word to me. I pointed out which donuts I had in my little bag, and he proceeded to ring up the wrong ones. I said "I didn't point at that one, I said I had 3 of these", pointing at the proper picture. He took offense and pushed my bag back out from under the plastic shield (which should have been removed ages ago, and is one of the reasons the clerks cannot hear customers), and told me to go to the other cashier, that he wasn't going to wait on me. Then he threw my bag of donuts across the counter towards the other register. I asked what he was doing throwing my stuff and he replied "whatchu' gonn do bout it". At that point the other cashier decided she was him and told me he didn't hear me, and told me basically that I was wrong to point out the mistake. I left the store I've been going to for decades and I will never go back again. 7:10am 31 May 2023.

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Bill Eller
, US
Jul 21, 2023 4:27 pm EDT
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Went to UDF at Rivers Edge Milford Oh Bought gas then parked in front of store to go in to buy ice cream. Two clerks standing behind counter, neither greeted us or offered to help. one was busy playing on his phone. We were not sucessful putting in an order on the kiosk and gave up and left.

I used to haul gas for UDF, but this and other recent experiences tells me they have lost their customer first focus.

We will not be back to UDF.

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3:00 pm EDT
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United Dairy Farmers Lack of service

I was at united dairy farmer located at 5023 Montgomery Rd., Cincinnati, OH 45212 at 2:50 PM. I purchased gas then I went inside to get an ice cream and I was told they were not selling ice cream today. I was the only customer in the store. I do not understand why I could not get an ice cream. It is an ice cream store thank you. This happened 5/16/2023 2:50pm.

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2:58 am EDT
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United Dairy Farmers I did not get my 5 cents off a gallon for a promotion you had

You guys had a promotion for buy two 20 oz Cokes products and get 5 cents off a gallon and I couldn't find the other receipt cuz I already did this once before and you gave me my other you gave me my five cents off a gallon but I was supposed to have 25 cents off a gallon but I couldn't find the other receipt I have found the other receipt now and I want my five cents off a gallon I have a picture of the receipt it was in my wallet at the time I made the first complaint I could not find the receipt but the only thing on the receipt is the two Cokes and whether the promotion was up over or not the sticker was still up on the cooler and it should be honored. So I am old 5 cents off a gallon.

Desired outcome: To get my five cents off a gallon and it will not allow me to send you a picture of the receipt but the receipt number is 2002939

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8:18 am EST

United Dairy Farmers A cashier older white lady

Hi right before christmas I started to have problems at one of ur stores here in cincinnati ohio clifton avenue clifton ohio. The older white lady talks so sweet but it's fake. She started bullying over stupid petty crap. She knew I lost my apartment and thought it would be ok to make fun of me for it. Also threatened to beat my [censored] literally said that while she was ringing someone else up and the manager the young kid didnt fire her on the spot for threat's. She purposely called the cops for no reason trying to get me in trouble. This is unprofessional and shouldn't be i'm a work place. Also the bathrooms have no problems but they say "out of order" because they are lazy and won't clean them. I would come in there and maiw my oatmeal now I have no where else to get hot water and also they shouldn't be charging if u bring ur own cup in. Christmas is over and she still working there. Unacceptable

Desired outcome: She needs to be fired. Manager needs to apologize to me

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10:57 am EST

United Dairy Farmers Cashier 4640 Cemetery Rd, Hilliard, OH 43026

I want to make a complaint about the cashier on the morning shift. Very smug .Makes you feel like you are bothering him to ask for something. I avoid this location because of him. He's on his phone sitting down when you come in. And he acts like I am inconvenient him to ask for something. Please talk to him. I don't think he needs to be overly happy, but his body language and demeanor gives of a bad vibe.

Sincerely Chad Jeffers

Desired outcome: He needs to be coached and informed of his attitude.

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1:59 pm EST

United Dairy Farmers Manager calls police unwarranted

On 12.6.2022 between 12:30am & 12:55 am, I went to the udf on Kenwood & Hunt Rd. to get a milwaukee's best. I've been a regular since I moved here in June & have built with rapport with most everybody that works there. So I go and see the rack in the cooler empty, but a fresh case of beer was in the cooler behind the racks. I went to the counter to ask Louise's wife for the beer & she attempted to give me the run around saying if its not on the shelf they don't have it; but since I already spotted it I let her know then she told me to wait for Louie to get out the bathroom. After a while she realized how long it was taking so she walked over to the entrance of the cooler. Then Louie rushed directly out the restroom, and she told him to go get the beer, at which point I suggested she just finish getting it because "Louie didn't wash his hands." They were extremely dry, and there was never any sound of an air dryer or paper towel dispenser. Now, if I had been inaccurate, it would've just been a lighthearted joke - but he got so offended he threatened his wife to "quit because of me", at which point I patted him on the shoulder in congratulations- same way I did back when he told me he got promoted. He then turned, approaching me and pointing in my face & violently said "never touch me again", at which point the police were called and lied to as if I was the threat and not this 400 pound loose cannon. A lot of the coworkers agree he's become extremely abusive since the couple started working together. I'm all for empowering the mentally disabled with nametags and titles - but there's a major difference between having a title & possessing the competence to not be abusive with such a facade of power. Please stop abusing 911. Stop calling police & lying on folks in secret hopes you get to witness yet another unwarranted, unarmed black murder.

Desired outcome: There ought to be compensation for the laws broken & the rights violated in this situation. The store is not their home, neither any patron their children - & that fact should be respected at all times: mentally disabled or not.

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9:24 am EDT

United Dairy Farmers Employee Was Rude to me and my mom

At 5:30am on 10/30/2022 the employee that was working at store #051G Woodford/Ridge Rd. confronted me and my mom because we was sitting in there to get warm cause it was 44 degrees outside even though we didn't purchase anything and basically kicked us out even though we wasn't doing anything wrong or upsetting any customers (even though we was literally the only people in the store other than him), and was a total jerk to us about it too.

Desired outcome: An apology to me and my mom from the store,corporate,and/or the employee,the employee to get written up for unreasonable customer confrontation,and the employee to get fired or transferred.

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7:08 pm EDT

United Dairy Farmers Manager Blanchester Ohio

I have been shopping at udf in Blanchester for a few years so I'm familiar with the lady day manager, not personally, just who she is. I have been in there several times when she's been there and several times she lets the lines get piled up with customers and not helping when a register is not being used. I know for a fact that she is fully aware of it, but choses to ignore it. She's not very nice to her employees either.

For the most part the employees are good and friendly. I've never had a problem with them, but she is irresponsible and insensitive to her customers and employees.

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12:01 am EDT

United Dairy Farmers Udf store/gas station

I tried to get gas at the 11620 Springfield Pike, Cincinnati, OH 45246 location just a few minutes ago and could not. Why offer gas if people can't get it when they need it? I work from 11am to 11pm and am pretty tired after work. I don't normally have a lot of time before work to stop and get gas. I definitely won't be shopping at that store again. The rest of the lights were on and people were working inside. They need a whole new staff at this location. This really shows how much UDF cares about all of it's customers.

Desired outcome: Keep the pumps on at night for people that work weird shifts.

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8:49 pm EDT
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United Dairy Farmers Large strawberry malt

I just had the worse malt I ever had from udf fairfield, oh. My son brought it to me for fathers day and it tasted like a cup of expired warm milk with no flavor at all! It seemed like some employee either did this on purpose or has no idea how to make them! My son knew I loved them and stopped by around 08:30 pm today at this udf to get one. To make matters worse I tried to call to tell the manager several times and nobody answered the phone! What a rip off!

Desired outcome: An apology and a gift card!!

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10:27 am EST

United Dairy Farmers unauthorized credit card charge

The UDF in Springboro Ohio simply charged me $25 twice for a gift card

on my credit card on March 3rd. With no exaggeration after 14 phone calls to the store and customer service in Cincinnati (I think) they are not refunding my money. They know the charge was done in error but they continually say they can't just give it back. I guess they can take it in error but can not give it back.

I am so amazed at this lack of judgment on there part, what can I do?

Desired outcome: Just give me my money back that you acknowledge you owe me. It's that simpleand also don't make me follow up on this. I have had too many promises to call me back and no call.

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9:13 am EDT
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United Dairy Farmers Discrimination / harassment

An employee has been allowed to threaten, harass and discriminate against my boyfriend for her own personal reasons. He's a frequent customer of udf and doesn't go in starting bs with this girl. She has thrown stuff at him, told his coworker shell have someone shoot up our house while on the clock, called him a piece of [censored] while management and corporate have known about the situation and continue to allow and approve of this type of behavior. This is absolutely disgusting.

Desired outcome: Employee termination

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12:31 am EDT

United Dairy Farmers UDrive Discount on Fuel

I am complaining about the changes that have been made to the UDrive as far as earning discount amounts towards fuel. Now they expire in a month and this gives me a reason not to stop at UDF any more to use this perk. I loved that the points did not expire and so I could accumulate for a few months. Now I am no longer interested in going to UDF as often to earn the discount. This was the major reason why I frequented UDF so much. Now you are no better than any of the other vendors that offer discount fuel points. I will not be as anxious to go to UDF now as the benefit has been taken away.

Desired outcome: It would be great for the fuel points discount to not expire for six months instead of a month.

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11:07 pm EDT
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United Dairy Farmers Unfriendly customer service

I believe this may be the first time out of hundreds of the hundreds times I've been to UDF that the cashier rang me out without saying a single word. On 3/16 21 at about 10:45pm, a young light complexioned male black cashier rang me a few other people ahead of me without saying a single word. If there is a medical issue with him, I do apologize. If not, this is rude behavior is repulsive, and is not consistent with the many years of great service I have gotten from UDF. The service at this location has fallen off over the last couple of years.

Desired outcome: Training

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11:09 am EST

United Dairy Farmers Lack of social distancing and not wearing masks properly

I shop there at least twice a week and always see employees wearing their masks down past their noses. The employees also don't enforce social distancing and maximum capacity rules. They serve customers without masks and don't ask to see documentation as to why they don't. I know it sounds petty to the average person but this pandemic could have been dealt with a long time ago if people actually took the time to wear a god forsaken mask and to enforce basic social distancing. It's inexcusable and shows a basic disregard for their customers and the state of Ohio.

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10:09 am EDT
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United Dairy Farmers Customer service

I walked into UDF Store #179 4118 North Bend Road on Wednesday Aug 5 2020 at 8:02 to purchase ice cream with my granddaughter there was only 1 person walking the ice cream counter I had 2 customer in front of me prior to my wait then all of sudden more customer buy gas etc. I was able to get what I needed and I what to turn around to go and pay there was line of about 15 people and 1 cashier I proceeded to go thru this long line and wait very angry as I saw employees that were on cleaning pop counter, one employee doing something with candy isle I wasn't the only one angry more people were I am speaking for myself. Uh also there was employee behind the ice-cream counter pulling off I am calling them white square on ice-cream container. Anyway as I proceed to wait in this long line with ice-cream melting I went outside sat down to eat ice-cream that was melting and was speaking with women waiting on her daughter which was talking so long I explained to her the situation it was about 20 she was waiting During our conversation she spoke of employee that works at UDF store 179 that apparently has issue with this eye possible infection and pus was running down his eye why was this employee work in this condition all this information is coming from women I spoke with and her daughter how could of something like this happen I request to women how was he attending to pus running down his eye she tells me he was wiping with his hand this is gross. Size store and location is rather busy more employees needed

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8:49 pm EDT

United Dairy Farmers Condition of store and lack of distancing

On June 24th I stopped in at UDF located in Gahanna, Ohio on Cherrybottom Rd. and ran in to get Hamburger buns. I pulled up and noticed that 2 windows had been boarded up as well as one side of the door. I asked what happened and the clerk stated they were broken into 2 weeks ago. One clerk working and no social distancing, clerk was not wearing a mask and the store was dirty. With everything going on today with covid, sanitation and disinfecting are necessary!

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