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travel insurance Complaints & Reviews

travel insurance - England, West Yorkshire, Halifax / Travel Claim


Avoid DIRECT GROUP Travel INSURANCE SERVICES and Insurance companies that use this group to handle claims. These people will do their best to AVOID payment for any claims. They ask same questions over a period of months, in order for claimnts to provide different answers, they then use slighltly varied answers to same questions against you and avoid payment. NOT TO BE TRUSTED. Before taking out travel insurance, check who handles claim on behalf of the insurance company. Avoid Rock Insurance Services.

travel insurance - Ontario / Non-payment of claim

Ma's web site claims that "payments will be finalized within five working days after we receive all necessary information." They have all the necessary information in their hands since the beginning of this year, and my wife still hasn't been paid the modest amount of US $146, which is her medical claim. They have been dragging her for almost four months now. See here-below Tripmate's activity log regarding her claim. I believe Tripmate follows unethical business practices: they delay payment for months and months until you give up and forget about your claim...