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The good, the bad, and the ugly - discover what customers are saying about TM Net

Welcome to our customer reviews and complaints page for TM Net. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with TM Net.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used TM Net's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with TM Net, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with TM Net. Your feedback is an important part of our community and will help others make informed decisions.

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5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TM Net Ridiculous Charges just to Continue Streamyx Subsciption

I had purchased a HP PC bundled Streamyx program package 2 years ago. I knew that my subscription for the streamyx line will be expired sometime in April 2009. So, I went to TM Point at Bayan Lepas Branch, Penang to check if there are any charges to change the plan to continue using streamyx since it is going to expire. Your official told me no extra charges occurred. With the answer, on 27th Mar 2009 I then went to your Burma Road Penang main branch to double confirm whether I need to pay any fees to continue the streamyx rm88 plan. The officer there gives me the same answer and I then filled the form to apply for New Streamyx Basic 1.0M w/o modem RM88 to continue to subscribe my streamyx.
After weeks, I received TM April bill. It stated Yuran Langganan Streamyx is
RM311.90. how can it be? So, on 4th May 2009, I called up your call center at 100 to check for the details of charges. The operator checked and told me these charges is due to the contract of HP PC Bundle streamyx package has not yet due, going to due only on May 2009. So, TM is charging me RM99 plus other subscription charges. I was shocked and cannot accept this ridiculous answer. If I can use for another month until May, why am I so hesitate to apply to continue the Streamyx? In addition, I had checked more then once before I make the application and the application is make in your Penang Main Branch which should have same policy with other branches. The ridiculous things is that the operator told me they will need time to investigate the case may be 2~3 months and asked me to paid the total amount first. Really sucks TM Net..

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tkh8885
, MY
Apr 25, 2011 5:18 am EDT
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I heard that Korean is using 8GB broadband at the cost of RM75 per month, Singapore also adopted 8GB for the users. Whereas 1 Malaysia 1TM point on the track of backward offering "narrowband" (512kbp, 1mb, 2 mbp or 10mbp) of tortoise speed instead of high speed broadband. And yet always have your line get disconnected. Although when u called up to the customer care they will always get you to check on your connector, splitter, cable, and so on...and lastly problems always arise from their server with customer's line disconnected. Another 9 years to go for BN's wawasan 2020, TM is still at a tortoise pace to upgrade the hardware and yet provide an outdated package to the Malaysia Users.

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bheemaa
, MY
May 05, 2010 1:54 am EDT
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I subscribed to the RM60 package after learning of an offer which doesn't require me to pay the activation + installation fee = (RM163) [of cause, after P1 WiMAX emerged as the strongest competitor of Streamyx]. I was also told that I only need to pay RM60 and only RM60, no extra charge. Unfortunately, I was charged an addition of RM110 as 'subscription fee' and this blows me up... Really, seriously angry! I never knew there is this ### called 'subscription fee' and it is never stated in any paper. And still, I had asked them, before subscribing to Streamyx, on whether I will be charged additionally or not, even though it was clearly printed on the leaflet and was also clearly told that there will be no additional charge and the answer is "guaranteed, no".

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johndoesom88s
, MY
Apr 14, 2010 10:24 am EDT

Agreed. TM Net Malaysia Suckx...! Lousy service with "tortoise speed" !

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12:00 am EST

TM Net Worst service showed by TM Net staff!

My modem was run out of order by 15 Dec, 2007 and i tried call complaint service and i was told Saturday is not working day as service industry as streamyx providing 24 hr /7 days a week. Then, i call up at monday 17 dec,2007 and complaint for the above mention, I have told within 2 days What TM Net calls as Technician will call me for the immediately action. But i receive one miss call after 3 days and didn't have any action done.

I am waiting next call from TM, but didn't does any action. The day five as my complaint number as 7721291 was close due to my didn't respond. I was received 2 call at 22.11 20 dec, 2007. That time is not time for me to receive call. That time is my time was slept. This As mention Technician i didn't take the call. This is very bad manner your Technician as for me as call as bodoh, close my report and without my concern!

Yet, i did another report as 21 dec, 2007 and i did same report and within 2 days will receive attention from department as mention as technician. 22 DEC, I Call up 2 times and ask for explain, the telephonist was told me saturday is not working days and cannot send technician for the service! What useless company as mention open possibility as theme for the company better change it as for the culprit and idiot parasite host!

Due to this loss i officially want to claim as rebate my service as started 15 dec till the date my modem being change! My second report as 7769470 didn't take any action which i wrote complaint!

I will lost interest to continue pay this idiot company staff for the service!

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tee seng kee
, MY
Sep 25, 2014 3:58 am EDT
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tee seng kee
mutu perkhimatan yang kurang memuaskan.
saya mr tee ialah seorang penyokong setia tm ingin membuat aduan di sisi terhadap tahap perkhimatan service yang disediakan oleh tm amat mengecewakan. saya telah membuat laporan kerosakan talian kerosakan telefon saya pada 23.9.2014 jam 3pm.pegawai perkhimatan pelanggan mengatakan akan memngambil tindakan baikpulih dalam masa24 jam. pada keesokan harinya(selepas 24 jam), saya dapati tiada sebarang maklumat/tindakan lanjutan daripada pihak tm, lalu saya menelefon sekali lagi ke pegawai perkhimatan pelanggan tm. pegawai perkhimatan pelanggan telah memberi pelbagai alasan yang mereka sedang menyiasat punca kerosakan talian telefon saya dan tiada apa apa tindakan selanjutnya diambil. selepas itu, seorang penyelia dari teknikal telah menjanjikan bahawa akan menyiasat laporan kerosakan talian telefon dan menghantar dan berjanji akan menghantar seorang juruteknik ke rumah saya pada keesokan hari iaitu25/9/2014.
pada hari 25/9/2014, saya telah menunggu juruteknik yang dijanjikan tersebut sehingga pukul 5pm dan juruteknik tersebut tidak muncul. saya menelefon sekali lagi ke pegawai perkhimatan pelanggan tm sekali lagi dan ingin bercakap dengan mengatakan laporan/masalah saya kepada pegawai tersebut dan saya ingin bercakap dengan penyelia ataupun pengurus di bahagian perkhimatan pelanggan tetapi ditolak oleh mereka dan hanya dijanjikan bahawa penyelia dari bahagian perkhimatan pelanggan akan menelefon saya balik.
saya berasa amat kecewa dengan tahap perkhimatan yang disediankan oleh syarikat tm. masalah saya iaitu kerosakan talian telefon tidak dapat diselesaikan dalam masa 48 jam. apakah ini mutu perkhimatan syarikat tm?

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ray phoon
, MY
Jun 06, 2014 6:26 am EDT

can i know when pandan mewah pandan court jalan mewah 4 68000 ampang selangor when have unifi ?wait for many years ago!

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mjnathan
, MY
Oct 02, 2013 10:51 am EDT

JaganathanManikam [protected] registered under my wife Sivagami Mayalagu.
I have upgraded my streamyx service from 2 mbps to 4 mbps hopping I will receiver a better down loading time but it turn out to be scam . My 4mbps works like 1mbps. I have made complains after complains from August 2013 till now nothing has been done. To make matters worst I subscribe so call the tm hppy tv which is brother to astro both are hopeless. I terminated the astro service due to repeated programs which I am paying for nothing.and now my line is out totally from 29/9/13 till today nothing has been done. One gentleman from tm by name of Imran promise everything will be settled by 2/10/13 it is only a lip service that tm good at nothing more .From top cooperate co to bottom line staffs are incompetent personals sleeping on their job. This is my opinion and conclusion.

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christine5335
, MY
Aug 24, 2013 1:27 am EDT

Hi, saya miss lee di sini. saya ingin menbuat complaint tentang permasangan telefon line di rumah saya.
saya pergi ke tm point yang berada di gajah berang melaka untuk menbuat permohonan, saya diberitahu tentang rumah saya tidak menpunyai tiang telefon, tetapi yang saya hairan kenapa jiran saya yang baru pindah masuk baru dua minggu sudah buat permasangan di sebaliknya saya yang sudah buat permohonan selama 4 bulan belum ada lagi.
di minta pihak yang berkuat kuasa boleh tolong saya untuk menbuat permasangan telepon dengan secepat mungkin.
sekian terima kasih.

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Muthu1
, US
Apr 11, 2013 1:06 am EDT

Please be informed that the resident of unit C3-06-09, Cyberia Smart Homes, Cyberjaya had installed his own external cable and applied for Maxis Fibre Internet.
According to the staffs from Maxis Fibre Internet, they had no problem to send their installer but TM had refused to send an installer due to leakage problem in Block C2 and C3.
The Management had noticed and understood that TM had decided to stop internet installation for both blocks to avoid any problem/complaint in the future, but the resident has hired a contractor to install new cable for this unit.
Therefore, we would like to request to Telekom Malaysia (TM) to approve his application for internet installation and send an installer to assist Maxis Fibre installer.
Kindly revert to us for any feedback.
Your cooperation is highly appreciated.
Thank you

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TmnetXSu
, NZ
Jan 01, 2013 5:38 am EST

Tmnet has been terrible since 1990 or so since I first suscribed till now. Now is diffent living in overseas each time im back to my parents place, I experience stone age technology. TmNet never have the cheek to even upgrade our 18yr old line (or older), I'm still downloading most thingxs at 3kbps or something sometimes and watching youtube is impossible even when tis 2013 now! my mom was watching her clip for 3-5seconds then experience 5-20secs delay, if it doesn't disconnect. Meaning a simple 5mins clip would take her 45mins or longer. I pity her, but what monkeys are handling tmnet been complaining since my school time now I've graduated even am working overseas, their service remains ### while the ones on the top can receive a huge paycheck on services they definately don't deserve

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lovelycustomer
, MY
Jun 11, 2012 4:03 am EDT

Tm...i would like to tell u...i receive a letter that is a bil from tm unifi that need me pay rm83.20(segera) means very fast need to settle the bill right, once i got money i straight away head to tm point to pay...and then u know what happen i call up 100(tm call center) i think, and the lovely operator explain detail to me, that i pay the rm83.20 is a negative amount which mean that i have pay a bil that i dunt need to pay in the morning and afternoon i only know that, the bill i dont have to pay...and i need to wait 3 month for my money to get back and another unifi bill need to pay, i think i am not that rich some more the bill is 2++...i know for you guys is a small amount but for me i need the money to pay for other thing, not to say this, even my 1st 2nd bill i get, is a huge amount that no one tell me all the hidden charges...maybe i am stupid that i dint read the contract nicely that one i admit...

i am not here to scold but i think at my consumer view and i also 1st time i apply this myself i am not so hapi about it... tis is not really all bout money is a trust toward tm to customer, say 1 then 1 say 2 then 2...the think i very hapi about it is the staff are friendly but say not enough detail when promoting tm...mayb nt all but some of them...

ur sincere
TM customer>.

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Bergen Soo
, MY
Nov 03, 2011 4:58 am EDT

TM NET has really really worst service in the world, it's has been one month i cant used the phone n streamyx, and i have been complained many times, and get some damn report no, and making a lot of call, however finally I terminated the line and streamyx, but till now more then 15 days they still do not cancel the line n streamyx, they give me feed back is they still do not get any termination form from Pandan Indah branch, so they cannot terminate the service, WTF! and they tell me that they do not know when they can terminate the line...TM NET is really suck!

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Nor Hashim Bin Ahmad
, MY
Oct 25, 2011 4:14 am EDT

Saya Nor Hashim bin Ahmad dari PPP, Sepilok. Staff kami ada buat aduan di Tm branch sandakan masalah telefon pejabat [protected] yang tidak berfungsi pada bulan June 2011 hingga sekarang. Saya merasa kesal kerana sehingga sekarang tidak ada sebarang tindakan langsung yang di ambil oleh pihak Tm branch Sandakan, sabah.Ini menyukarkan pihak Jabatan untuk membuat panggilan keluar dan masuk. Malah bil cas perkhidmatan setiap bulan di kenakan tetapi perkhidmatan telefon tidak berfungsi. Kerjasama daripda pihak tuan amatlah kami harapkan untuk memudahkan lagi kerja-kerja pada masa hadapan. Terima Kasih.

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YourAllian
, MY
Oct 05, 2011 2:32 am EDT

recently my Unifi was suspended due to outstanding, but long outstanding is very long time ago, more then 6 months, the line was OK, so I guess their billing barring system is up now, so can start barring the line now, I have log in MyUnifi portal to make a payment via credit card, the system still showing outstanding after I made the payment more the 24 hours ago, I have been calling [protected] press 2 for billing department, the system say "your call is important to us, please hold" I have been holding the line for 30 mins, 30 mins ! NOBODY pick up the phone, no matter what time you call, is the same. GOD please help me.

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