Throggs Neck Houses review: mold, open ceiling and walls in bathroom

I live in throggs neck houses and they came to my apartment to Clean the mold in my bathroom and bedrooms, I have had many problems with my bathroom ceiling and walls because of a leak that happens from the apartment above me, so my ceiling and walls are always falling out, they come they plaster and sooner or later it happens again. This time they came basically scraped my ceiling raw and walls opened and told me the supervisor of plastering and bricklayers and the plumber was coming to my apartment, no one ever showed and found they didn't even put tickets in for it, me and family cannot bath in that bathroom and I need some help cause this is ridiculous.