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The Laundry Lodge Complaints & Reviews

The Laundry Lodge / Utterly Atrocious Service


Sent in my Brother's jacket for dry cleaning at their Simei MRT Station outlet on 2 June 2009 (Tuesday). The collection date was 8 June 2009 (Monday). As I was busy on the 8th, I went to collect the jacket on Tuesday. Upon arrival, the outlet was closed. I thought maybe they do not operation on Tuesdays. I went back the next day, again, the shutters were down. I decided to call their main office. The operator told me that they have shifted out of the Simei MRT Station outlet. I asked him when was the outlet closed, he said Sunday (7th June 2009). I was furious at that time. My...

The Laundry Lodge / Appalling Service


I first sent my dress, together with a blouse, to the Laundry Lodge collection point at Raffles Xchange on 3 November, and paid a total of $13.90 to have them dry-cleaned. When I went to collect them on 11 November, I noticed that the printed design on my dress was cracked and curled up, and the sleeve on my silk blouse felt rough to the touch. The shop assistant insisted that this was because the material of my clothes was "lousy". I have three identical blouses which I have sent to Presto for dry-cleaning on previous occasions, and I have never had them returned in such a condition, let...