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The Freedom Blanket Complaints & Reviews

The Freedom Blanket / Worst customer service experience I have ever had


I had an almost identical experience with this company! I ordered on December 8th for a Christmas gift and after no shipping confirmation by the 17th I contacted the company. I had to try two different email addresses since one of the addresses listed on the web site came back as not found. I was told the product would be expedited for delivery no later than Dec. 22nd. It never came. Over five emails and three phone calls have not been returned by this company. The shipper, DHL, says the item was never actually picked up from the company. I have been trying the get a refund for over...

The Freedom Blanket / Blankets never arrived!


The Freedom Blanket assured Christmas delivery for orders placed before December 16. I ordered two on December 9. On December 17, I received an email stating they were on the way. They never arrived. The DHL tracking information never changed--it stated they would arrive by December 21, but it was never updated to show progress. On the 23rd I called DHL and found out the company had entered the shipping information but never sent the package. I emailed and called the company and never got any response. Finally I spoke to an online customer service rep who told me they were overwhelmed by...