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Telkom SA SOC Customer Service Phone, Email, Contacts

Telkom SA SOC
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1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

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7:08 am EDT
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Telkom SA SOC - Mobile sim swap - number cancelled

I had a contract with telkom, for the past 6years or so, on the last few months of my last renewal, I was hit with financial constraints causing a default on my payments with telkom, I was then unable to use my number - which caused it to be inactive for more than 3 months. I was able to recover from my financial turmoil - and now have paid of the amount...

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1:15 pm EST
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Telkom SA SOC Urgent request for sim replacement

I hope this message finds you well. I am writing to bring to your attention an urgent matter regarding the replacement of my wife's SIM card. Her phone was recently stolen, and we are in need of a new SIM with the same old number.

Unfortunately, your employees have informed me that I must physically be in the country to provide my fingerprint for the replacement process. Given the current circumstances, it is not possible for me to be there in person. As loyal customers for over 9 years, this has been a disheartening experience for us.

I kindly request your assistance in issuing a new SIM card with the same old number without the need for my physical presence. We would greatly appreciate any help you can provide to resolve this matter promptly.

Thank you for your attention to this request. I look forward to hearing from you soon.

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3:32 pm EST
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Telkom SA SOC Contract

Hi,

I cancelled my business contract last year and submitted all required documents and i did not get a response. I further made a call for a follow up and i was told that they will give me a feedback. Then December i received a bill, which i paid and still highlighted the matter to the call desk and still no reply. Now, I'm frustrated because of this matter because they are not responding and keeps on sending me the bills and i don't use the product anymore. How do i get this matter resolved as soon as possible?

Claimed loss: Monthly bills

Desired outcome: Refund

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1:40 pm EST
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Telkom SA SOC LTE

Telkom has suspended my LTE service due to some unpaid debit order. Now a consultant named Marks Matlou from the Centurion branch called me to notify me of the uncollected debit and sent me the invoice of R200.50 to reconnect my LTE internet connection. I then went and paid the invoice on the 22nd Feb 2024 around 16h00 , then the same evening Telkom made a debit of R598.50 on the 23th February 2024 00h00 . My challenge is how much was I really suppose to pay and why after all this payments 3 days later I still have no internet connection. This is just not on , how can the company take money from me and still not give me the service

Desired outcome: I need the internet back and extra money paid reversed

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1:20 am EST
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Telkom SA SOC Telkom contract sim

Hi

Telkom terminated my data sim card after a none payment, I then paid the outstanding amount, I never activated my services ever again but they kept deducting money from my account, I eventually stopped the debit order because I never the sim, I called several times to query the amount they deducting & requested my service should be permanently discontinued, they confirmed it has, but they kept billing me for a sim I dnt own, someone was using the sim & had activated it, it seemed my data sim was hacked because my bill kept accumulating until telkom stopped the bill on r9500 and they handed me over, im helpless & dont know where to get assistance because my legal wise service arent helping me at all, your assistnce would be very much appreciated, my details : mandla ximba

Id : [protected]

Kind regards

Claimed loss: 9500

Desired outcome: Telkom to investigate & reverse the incorrect billing & terminate my service

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1:07 am EST
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Telkom SA SOC Billing

I want to understand how a contract of R299 can be debited R864. On the 22 December Telkom debited R509 from my account when I called they told me I did not pay my October subscription while they did not deduct, End of January I contacted Telkom informing them that they did not debit my account which was supposed to be R299, today 15 February 2024 Telkom goes and debit R864 which is almost 3 times what I owe them. I have been trying to contact Telkom since I received my invoice and all I’m told they have technical issues i should call later, later I’m told the same thing, I’m considering cancelling this nonsense

Claimed loss: R864

Desired outcome: To explain why should was deducted and refund me for negligence

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5:27 am EST
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Telkom SA SOC - Accounts

In December 2023, Telkom debited my husband's account, it bounced as I am the one that put his money into the savings (i was very scared of card cloning etc )especially with it being December. Instead of Telkom emailing him about it, or an sms, they sent nothing. As i was in hospital, I didn't check the account and see that it bounced. We received NO...

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12:33 am EST
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Telkom SA SOC Telkom scam

How many have been scammed by these useless inbread baboons with their scam pop up to just keep buying data when their utterly useless network isnt working, or their subscriptions no one ever heard about

Telkom youare a bunch of [censored] and you belong in the dirt you scamming [censored]

I have to switch all my network away from these [censored]ing [censored] this week

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10:22 am EST
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Telkom SA SOC Sim card deal sold to me without proper informing client about the actual contract. Was misleading

I purchased a telkom sim only deal around march april 2023, from Gateway store the consultant did not inform me about the data usage and contents and pro rata offered otherwise it was not worth the trouble as i already had 3 x telkom contracts. But instead i look at this as false representation and misleading the client just to sell a contract. When i went to cancel, consultant just cancelled but never explain the consequences being directed to me instead of the consultant who sold the product. Now my bank account is constantly being debited and its now affected my credit history despite this was never my fault. Numerous emails submitted to telkom complaints seniors but never received a response.

Claimed loss: Almost R1000

Desired outcome: This must be stopped and cancel this error caused by the employee of telkom.

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12:46 am EST
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Telkom SA SOC - Invoice and service

every month my debit order goes off,then i start receiving messages to pay my account,then they cut me off,i have made numerous calls and got different stories all the time,i get told its with collections and nobody can explain what this is and why,they have debited my account and taken my money so i dont understand why they cut my lines,all i get told it...

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11:25 am EST
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Telkom SA SOC - The service

I just had a bad call experience with a consultant by the name of Andile Gumbi who didn't want to listen as well as hung up the phone while I was busy speaking to her. I was calling Telkom for the 6th time today trying to resolve a case that was logged on the 24 November. I made a payment in a apparently incorrect account number but it still went to...

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12:56 am EST
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Telkom SA SOC Insurance company

Hello my name is Mandla Nzuza I lost my phone last year july I then went to the police station to open a case so that I can get a case number in oder to claim so I did the in december they said my claim was approved, then in february they said I should deposit a access fee of r1500.10 and I did after that it was complete silence till this date and they are debiting money all the time and I tried calling and going to their telkom shop but no help... Please help me I really need my phone it's a year now

Desired outcome: I would love to get my phone back I really need it and I've done everything they wanted me to do

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1:56 am EST
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Telkom SA SOC Telkom business landline

I cancelled my telkom business landline 8 months ago. I relocated to another province and no stoporders were processed through my banking account after april 2023 upto september 2023. To my surprise the full debit order amounts started to be debited / deducted from my account starting october 2023 again and now in november too. I have been to the telkom store twice now, a billing dispute was lodged in october, but now the telkom store staff said that I had to contact telkom myself on 10217. But I am not going through on the line using my cellphone? What recourse do I have against telkom for this fraudulent deductions?

Claimed loss: R2300

Desired outcome: A direct Credit

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Telkom SA SOC - Contract billing agreement

ref [protected] Good Day Trust that you well Kindly assist with your intervention on the matter that I deemed to have been “resolved unfairly” I have or should I say had a contract with you for 20 Gigs, all this months I was billed correctly as agreed terms of R99 however 01st Nov 2023 I received billing that stipulated that I have R502 to be debited on...

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12:07 pm EST
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Telkom SA SOC - Unlawful subscriptions without permission

To whom it may concern Your urgent assistance with this matter will be highly appreciated. I have been a client for many years at Telkom, always paying my contract(s)on time. During this year from April to August of 2023 my small business suffered immense losses because of break-ins and theft. The building where I and other small business owners rent...

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7:11 am EST
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Telkom SA SOC - Paying for a product not received

Good day Sir/Madam I trust you are well. In March 2023 i went into a Telkom store at Southgate branch to upgrade my contract. With one of the upgrades I took a smart watch with the phone. I was advised that the phone is not in stock but will get soon. Anyway I upgraded a waited for a call to collect the watch, weeks passed and so did a month no call...

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7:02 am EST
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Telkom SA SOC - Router contract

Good day I would like to log formal complain about poor service that I received from Telkom, saying poor its understatement its very bad service my line has been cut off and it has been recurring issue now and it has block from taking phone from Telkom due this ongoing and unresolved issue, I have paid Telkom and for the past three months I have never...

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6:02 am EDT
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Telkom SA SOC No network for 6 days not response and customer service laughs

It has been 6 days since we last had connection on our LTE in our town. We have not response from Telkom and their customer service agent just blatently told me that she will not log a call even if the tower is faulty. After repremanding me for not answering her fast enought, Neho continues to laugh at me when I asked her if she was still on the line after I explained to her that it is not a router problem. After a very tiring conversation and an attitude to boot, she proceded to try and explain to me how to rest my router...I can die...How are people like this in service? How do we as the consumers still always come last?

Desired outcome: Fix the LTE and fix Neho, I do not speak to you like that when you visit my business, I really just ask for the same

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6:54 am EDT
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Telkom SA SOC Upgrade on my cell phone

Good day my name is suzette

Me and my husband went to wonderboom junction in pretoria north to do my upgarde .the consultants was not helpfull at all .The phone that i wanted to upgrade was by them discontuned but that was a lie if they where helpfull they can order that phone for me but instead they bully you to take phones that is bow promoted i am very angery about telkom i pay for al my contracs and wants value for my money.telkom must call me and provide me with the phone i want otherwise i am taking my business to another provider.

[protected]

If it is not sorted i will contact the ombudsman

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Telkom SA SOC - R40 from 30th sept 2023 and r814.61 plus r40.

I cancelled my ADSĹ LINE AND HOME PHONE 3 months ago as apparently my ADSL LINE was stolen and I was told by Telkom that they are no longer putting in ADSL LINES and only fibre. My home phone was attached to the ADSL and Telkom do not do fibre in Eagle Canyon. So I filled out forms in Clearwater Mall and cancelled my monthly debit order. They confirmed that...

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Telkom SA SOC contacts

Phone number

+27 123 112 186

Website

www.telkom.co.za

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