Teleperformance
reviews and complaints

I would like to tell that I have been working here for about 1.5 years, earlier it was fine here. But here ever since the old TL has changed, it is doing its own thing, now I don't even realize that it is the beginning of the month or the end of the month, sometimes it calls early and leaves late, there is no fixed time and now the billing has been going on for a few months. He keeps taking week's leave every month saying that he is worried about losses, he says that he has less agents and because of this the agents have also left him out of this company, he keeps Harassment everyone even though I am very upset and am leaving the job. He is not giving me leave, even after I have had a lot of leave, he is not giving me leave. BHR teams not doing there work with employees fellings they support only TL

Emp id - 681042

Currently in a training class with Ms. Kimberly Waddles and I (and many other classmates) are not happy with how she speaks to her class. She catches an attitude if we've missed any tiny detail (there are a ton of things to learn so sometimes things are missed) but I do not appreciate being spoken to like a dumb child because something needs explained. She has some sort of superiority complex and should not be a trainer, at all. Please listen in to her classes, this needs addressed. I promise this won't be the last complaint.

I find it funny and unfair how everytime I do overtime my time is adjusted saying I didn't know log out correctly and now my PTO is gone especially when the calls are documented so you can see that the reasoning for the overtime was because of a added call or two.

I also want to state that I love how when I had a minor issue and couldn't get in touch with anyone when I reached out I had people trying to get in touch with me several days later albeit it wasn't needed anymore or a major issue but when I reached out to the same team and people for a major issue dealing with my TL no one got I touch with me not the day of or even days later and I documented everything so I kept track. I feel that this job is sheisty and I can't trust people anymore the way I did when I first started in training as well as ABAY I do not like my work environment anymore and the first opportunity I find with better pay I'm taking it.

This is an email regarding my job termination. I have been terminated from my job without any justified reason. The reason which has been given to me is, I have used inappropriate words with leads. I am an ex Kolkata police and I know very well about manners and etiquettes. The only thing which I was unaware of was that, a private company has an illegitimate right to terminate its employees without even letting me give my side of explanation. This is not acceptable as I remember very well and you must have got record of it that I never used any abusive word neither I disrespected her on chat inspite of giving a letter of apology to the hire authority as I was told to do and asking for one chance. I was terminated. If it is about telling something in client's tool then considering me as a fresher the matter could have been ended by giving warning or pointer. I told multiple times that this was not intentional as I had been facing the issue with leads from a long time so when the same thing she also started doing I told her that (Did you learn everything inside your mother's womb, someone must have taught you, right?) I used this line as a PHRASE because she was reluctant to help me. And I did not even know that Almash is a girl, Is it justified to terminate on this particular line? Does this mean that a renowned company like TELEPERFORMANCE does not value freshers or new hires, the only people valued are tenured or who have been associated with the company for long or rather I call it a biasness.

This incident took place on July 22nd and my I'd was blocked on July 26th 1:00 am. Ever since I am unable to log in and after few days I was informed that I have been terminated without even proper notice. The entire CCU is one sided least bothered to listen and take a justified action. Earlier also the same issue I tried to escalate but since I am a fresher, before raising any ticket I thought of talking to the HR head, then also nobody paid any heed to my appeal. Is this how a multinational company is being run. I have been associated with international brands but never faced this issue.

I would also like to add that I have come to know that Almash who was the lead that I had chat with and Ms. Soumita Bhattacharya (From BHR Team) are very good friends infact they are more or less like family to each other that is why this unjust took place with me in order to appease her. I have got the phone call recordings where Ms. Soumita Bhattacharya is literally forcing to accept verbally that I have done something wrong and I was also forced to send an acknowledgement mail to her, instead of asking for an apology mail she asked me to send her acknowledgement mail.

I have a family to feed, this job or any other job for a middle class person is way important. I have lots of expectations and hopes from you as I believe that I will also be getting a chance to prove myself that I did not do anything wrong because of which I could get terminated.

I NEED JUSTICE

With regards

Wasim Khan

[protected]@gmal.com

These guys just waited for me to get separated from the company and not credit my Final Bring a Buddy Bonus worth 10,000 pesos. Particularly in Recruitment office by the name of FRANCIS LONGO. They promised almost 4 times that my Bring a Buddy bonus will be credited to my payout from June first week until I got separated from the company and said it will be credited with my last pay or backpay. But unfortunately it didn't. I am so pissed for this kind of service because I deserve that money as well as the person I referred to apply on teleperformance who is , by the time of the supposed to be the payout of my referal's bonus is also active. They kept telling me they already brought out the concern with the BAB team but nothing happened. Literally, nothing. I suspect they already had the money but was used with some anomalies already. Please hear me out with this.

I worked for Teleperformance since 9/2021. My family members worked for other companies and told me they paid half the amount I paid for myself for medical insurance. Plus they got more paid time off than I did. So I looked for a job and I found one and got it and turned in a 3 week notice with teleperformance. In that time, I was working for the client US Bank. US Bank while I was there was offering bonuses if we worked overtime. My last day there was June 3rd 2021. The bonuses were for the last few days of May and the first second and third of June. So I worked overtime to get the bonuses that US Bank offered. No one told me I would not get the bonuses because I was quitting. I did work during the time of the bonus offers. So after several escalations I received an email telling me that I did not qualify for the bonuses because I no longer work for Teleperformance even though I worked for Teleperformance during the time that the bonuses were offered and worked on the days that made me qualified for the bonuses.

Hello my name is Jahnia Toatley and I am a trainer at Teleperformance work with Bank Of America . On June 27,2023 an incident occurs with my agents where they was talking about a situation and they was headed to lunch but they walked out through the HR area. As they was walking they was being loud I guess and was stopped by HR which was Erica & Jessica I Believe her name is and they got into with them . I was called by a agent to go to HR to see what was going on and so Erica was speaking to me and asking the names of the agents and I was telling them to leave the property because at this point y’all have crossed the lines so I stated I will call Stephanie as I was walking back in the building the recruiter’ Jessica’ stated ‘ that’s why these agent act like this you are so f***** ghetto and that started pointing her finger in my face and wanted to put her hands on me and yes I got mad and she was like ‘ you don’t know who the f*** you talking to or messing with . I was in the office and she contact the site man who is her boyfriend or husband or whatever and he came and was like I want you off my site now and was yelling nasty and rude , I feel that was a racial slur that was made when I didn’t say two words to the lady at all. I don’t want to lose my job I am a great trainer and I love my job and I love the people . I wasn’t rude or nasty to the lady or anything she was very unprofessional and this is her third time saying something to me racism and it not fair at all. I don’t know what will happen now but I don’t want to lose my job.

Everything ia fine until you file a formal complaint about a project. Then things spiral down to a hellish nightmare where you're unable to switch project until investigation had concluded. But in the mean time Teleperformance Portugal does not pay out even though on contract. They just systematically bleed you out until you give up.

This is highly unethical and no employee should tolerante this. All this because I was foolish enough to do precisely what was asked of me during the processen of filing the complaint..

They do not care avout cyber security or the policies that should prevent data leaks. It's evangelized but in reality nothing is enforced.

There ought to be a wilde spread investigation on operations and payroll; everything about the company stinks to high hell.

We all have to work for a living but in this company you are only a piece on a chess board. People in team leader, supervisors, HR, recruiters; onboarding team they all lack social skills. Fraud company. DONT ACCEPT DONT APPLY DONT GET CLOAE TO THIS AWFUL COMPANY.
Then they offer rooms for those living more than 100kms the moment they can’t find a project or if you failed to pass training on the 1 project they give you, they will terminate you and kick you out on the streets.

You do not have a choice to pick a project, who have no choice they move you around.
I am the moment filling a lawsuit against such fraudulent company with fraudulent employee management positions.
They don’t know how to train how to accomplish a steady and healthy environment.
The lawsuit is not in Portugal because the country is also a corrupted country.
The lawsuit was placed outside of Portugal.
If you are searching for Hell come to TeleNOperformance

Ashamed business, use apartments and people to maneuver money around into their bank account.
Stay away hear me out
If you want to something right in your life do not I repeat do not get close to them you will suffer mentally.
There is no price when it comes to health and mentality stability.
Until the day I die I will inform everybody independently where ever I am that teleperformance is the entrance to full disrespect for a human being.

CORRUPTION AT ITS FULL POWER.
May god bless everybody looking for a job but I rather be homeless and beg for food and help than to provide my soul to Teleperformance.
SELL YOUR SOLD TO THE DEVIL.

I was invited to come for an assessment and a interview, there after kim or kimmy one of the recruitment ladies were happy and I got added to a group chat then after got an email started that I need to come in on friday the 17 feb 2023 to sign confirmation to start training please keep in mind iv send my cv twice alread. Come in I waited a well then after signing confirmation letter I repeat after signing they came forth to tell me that I have to have matric, first tell me to come in I spend money on a babysitter for my kids then spend more money on travelling to teleperformance in obz and im from schaap kraal ottery to tell me what they couldv told me from the very begining. I felt so be littled on top of that the that was on board was so unprofessional eating lolipops and acting like kids whoooaw but I did not qualify very upseting and very disappointed only heard good things from this company and now that has changed.

Please feel free to email me I would really love to know wth is happening at this place [protected]@gmail.com

Feb 13, 2023 One of your recruits called me ([protected]) for an initial interview and he offered me the "non-voice financial account" so I said yes the interview went well and it ends that I will be receiving a call for the final interview. 5:12 Pm same day Final interview started [protected] the interview started with telling my background and after asking about the package I expect I mentioned that yes it was 24k and that was right since this is an agent position, she mentioned that I profiled to TRAVEL VOICE ACCOUNT because I did not meet the criteria for a non-voice financial account that supposedly this should be mentioned during the initial interview but WHY all of my experienced is International Financial Account and I work in Credit Bureau but the Hiring Manager offered me a TRAVEL VOICE account are you guys insulting your applicant? I accept the agent post even though I am a tenured QA and WFM Analyst. Does your recruiter check our RESUME or just call us for the sake of recruitment? it's already 2023 but nothing has changed in your recruiter! This is rude and [censored].

Hello as you can see my the screenshots I have done everything I could to get help. I was in the 3 week training 2 weeks was a teaching training where the trainer clocked us in and out which was CCMS after that I went into nesting after nesting I got kicked out of my CCMS about two weeks of me taking calls for you all I get a phone call from you all saying I hadn’t been to work in three weeks. I have multiple witnesses that can confirm that I was present at work plus when I emailed multiple people multiple times to help with the situation I was told to work without clocking in which is illegal. I was also told to call the help desk while doing that I was told CCMS was down and again when I expressed this to

AMANDA.[protected]@teleperformanceusa.com

I was told to still work without clocking in. My last day of work I had a life or death emergency at my home so I had to leave during this emergency I contacted Amanda and explained the situation and I was told since I hadn’t been to work due to system issues with CCMS I was going to be terminated and told to return my equipment. I have not returned the equipment yet because I have no transportation to go return anything. I was also contacted by Darleen.[protected]@teleperformance.com

Which you can also see the screenshots also saying that the information that was received in training that is prepared by the company has false information. Also ruben.[protected]@cvshealth.com

Was one of the first people I contacted about this issue.

I would also like to praise Ms.Janie for training me and being very helpful during training and helping me figure out who to contact about everything she was the biggest help out of everyone.

I was smart enough to time my departure so that they didn't owe me a paycheck, BUT I am still fighting to get paid for my promotion raise (which everyone else got $1/hr - but my TL gave me .50 cents/hr) I'm sure it was because I pushed back on stupid rules and called her on things she missed. But the kicker was not being paid for 2 weeks while I was trying to resolve systems issues. During that time I proved it was not anything under my control and that I was finally able to reconnect once they added a step to how I signed on. They call it "Tech LOA" and they get the IT folks to send a report showing the internet being "unstable". It had never been a problem before, and has not been a problem since.-so how can they say it was my fault and not pay me? Because they IGNORE complaints in HR. They send you a form letter, no matter what the issue, and I imagine a lot of people give up.

They already had 1 class action law suit against them. I'd say it's about time for another. They owe me 4 months of a raise I never got AND the 2 week's pay for the "Tech LOA". I am NOT letting this drop, even if I have to take it to small claims court.

DO NO ACCEPT A POSITION AT THIS COMPANY - THEY DO NOT CARE A FLYING FLIP ABOUT THEIR EMPLOYEES.

Hi,

I have been working with the fanatics program since a month and there has been a lot of discrepancies in the pay.I had been bringing this to the notice of people concerned but it there is still a lot of difference and I am not paid in full yet..We were told that to complete the training faster we will have to do 9.5 hrs shift..and we're not paid for that..On complaining I was told that will be paid for 7 hrs only and also,for the regular shifts I login for 8.5 hrs and get paid for 7.something hrs..We were told that 2 coffee breaks are paid..This is not fair..I should be paid for the time I am working for.

I was working with teleperformance in jaipur mansarovar i was being harresed by senior employee and totally i was not capable of doing work properly and sincerely i dont know that in this mnc company people who get hired by the hr get this type of meaningless rude behaviour and mentally harresed because company policies are taught by them later on when the case of rehire candidate comes to them after the f&f was also done then they have started harresing me that you are not eligible for the company and you wont get the opportunity to work with us the name of the hr who told me this words was sonal rajput. She was repeteadly denying was not able to understand my concern atall after wards she transferred me to pankaj sayoran who was not been capable of listening the concernwhy i came here for what purpose archi peters was very rude i dont know what was all going on in the mind of the hr of teleperformance. Please i hardly request you to kindly take necessary action against them.

I have worked in teleperformance in Lisbon for 4 and a half years. The last 2 with a company that deals with health products for diabetes. The company since the beginning have forced me into doing 6 day weeks which they don't pay overtime for because of the way they structure it. They do not care about any complaints because as in my case they just ignore them. This company is notorious for ignoring any issues as the value of the employees is nothing to them. I have spoken with supervisors,hr and everyone who should do something and no one has sorted anything in almost a full year.

I hate working here because employment here is so bad. They're highly unorganized, they always do this password resets especially when they keep hiring new people, and they treat their employees very poorly. I feel like I've been mentally and emotionally abused by management, telling us to do something on their time when most of us employees are busy on the phones. And when it comes to technology that they have no control over they still punish you for not showing up for work.