SUBMIT A COMPLAINT

Takelot Complaints & Reviews Sorted by Most Reviews

Takelot / delivery / customer service

Cy
May 02, 2018

Order #[protected] Hi. This is not the first time I have bought something from takealot and its also not the first time that you have sent the parcel to the wrong place. I ordered and paid for these items on the 18th of April and I still have not received it. the agent that was dealing with me was able to give me an address of where the parcel was sent to but no contact no so I have no idea where it is or when it will be delivered. this kind of service is unacceptable and I am tempted to cancel my order and write to whichever publication that shows and interest. I was told 2-3 working day...

Takelot / terrible customer service

As
Apr 16, 2018

16/04/2018 I called in to find out if the warranty of my laptop would cover theft and if so what steps I needed to make. I provided my order number to check the warranty and this woman says to me I should just place another order and that they are an insurance company. I tried to explained that all I wanted to know was if Lenovo covered for theft for this particular model, I could not even get to ask what their agreement with the brand is. As a person who worked in Customer service for so long, I find it very concerning that agents at a company like Takelot are not trained to speak to customers who...

Takelot / non delivery and misrepresentation.

Ga
Dec 13, 2017

Order placed and paid for on 29 November 2019.Goods indicated as in stock.Received a message to say order dispatched on 30 November to reach me by 4 DEcember 2017.THEN received a message to say will be delivered on 5 December 2017.Nothing further and no delivery.On trying to trace my order and being shunted from pillar to post takelot finally advised they await stock on 6 December.To date 13 December I have received no feedback.I contacted customer care for the umpteenth time today - they blamed the delivery company.On further investigation it appears they have not even provided the product...