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Sunrise Ford Complaints & Reviews

Sunrise Ford - California, North Hollywood / Dishonesty and Incompetence

Sep 11, 2012

I leased my brand new car (2012 Ford Fiesta) there this year. I wanted the base package, but the extremely pushy salesman convinced me to get the sport package because of the "awesome features." Without my asking, he snuck out to another location to get me the car of my dreams (ha). Then he told me there was no other car in the area like the one I was asking for. Since my wife and I had been there over 5 hours by that point, I said fine and took the car. In just over 4 months, I have had to bring it in for repair FIVE times, four of which were for the same issue. Then another time for a...

Sunrise Ford / Rip off


Biggest rip off dealership I ever dealt with. I've been going there for many years, but only when I had to for dealer service because they are close to my house. I recieved a $500 gift card to use for service or car purchase. First of all when I get there, the service advisor is sitting in her cubicle texting on her phone and totally ignoring me. Finally after a few minutes she turns around and asked if I'm being helped (duh). I needed some work done on my expedition and when I presented the gift card, they would not honor it. They told me that the gift card doesn't apply for...

Sunrise Ford - California, North Hollywood / dishonest business practices


I applied online for an auto loan for people with credit problems.I was contacted by Mr. Al Tanner, Special Finance Director & Loan Specialist, of Sunrise Ford of North Hollywood, Ca. He was congatulating me on my pre-qualification for special financing with one of their many finance programs and provided me with a list of documents needed when I came in to the dealership.They had already viewed my credit report and assured me they would help me get the car and good credit I deserve.He didn't say they would try to or pending approval, he said they would get me the car... Needless to say, they...

Sunrise Ford / Deceptive business practices


This was one of the most disturbing experience of my life, these people have some b***. They lie thru there teeth, if you feel the same way please contact me at 818-505-1795 Would like to lead a peaceful protest on a weekend and show them what it's like to be put under the microscope. Then to top it off ford credit lies right with them. What happen to ethics, they are dispickable people who misrepresent themselfs whenever there mouth is open. They tried to charge me 43 k for a edge with a window sticker of 32k. They get so carried away they are hard think that people could do such things.