Service
My friend works at store 17 the store manager he’s nothing but a bully germaphobe and ocd combined all he cares about cleaning not the employees he’s a bully to all the employees and doesn’t care about them at all. All he care’s about money and points for the store and my friend is meat guy not a porter but the store manager is having him to porter and he’s not happy about it he and the meat manager and seafood market are not very happy with him they’re so fed up with him and going to meat to porter and contamination this is wrong what is he doing to him and if he comes porter he will quit stop and shop
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Customer service
for the last 45 years. To let you know I will NEVER step into that shop again. I was 100% treated with total disrespect. I had a very intense racist experience.
Speak English", I said that is ok, is there someone whom is able to Interpret for us"I do Not Speak Spainsh"!stated clearly to them "This is one of those crazy Americans"! they don't work here? Very DISRESPECTFUL group of idiots.
Claimed loss: Loss of Respect
Desired outcome: wasted animals it is an ABOMINATION
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The Meats that are wasted in this shop in Greenville, RI are disgusting and rotted. Those poor animals what an ABOMINATION
Feed the moment ad
Your ad depicting a couple shopping while they are obviously starving, without a list of items to buy, is obviously aimed at a younger generation you are hoping to convince they should come to your store to shop that way.
The ad will eventually come back to haunt you as customer who follow it's lessen will eventually figure out it's more expensive to shop your store, not just because of your pricing, but because of the food they waste.
Ernie Hyde
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Is Stop & Shop legit?
Stop & Shop earns 91% level of Trustworthiness
Perfect Trust Endorsement: Stop & Shop achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Stop & Shop. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stopandshop.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Stop & Shop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Stop & Shop has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 370 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the stopandshop.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to Stop & Shop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Delivery peapod
I stoppped using you months ago, because I’ve gotten over 100 dollars at least expired food, your drivers also urinate in the bind! A few times I got wet bags when it was sunny out, a wife and you could tell it was urine, I thought it was my imagination, until a few friends who work for you doing Peapod confirmed it! I’ve lost at least hundreds dollars of food due to experation and urine soaked bags, which I found disgusting! That’s why I stopped, wanted you too know this, sincerely, susan pender, 47 sturgis street Woburn ma.01801
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Disrespectful and racist customer service
I just left your store located at 200 East Main Street, Stratford, CT 06614 where I was treated with racist degrading disrespect by Donna at the Seafood section. I needed some Porgies and some wild caught Salmon. I started my order with three Porgies and asked for the smallest ones and immediately Donna insulted my intelligence by saying they are all the...
Read full review of Stop & ShopDelivery
This is the 3rd time I am having with delivery since the change was made to instant cart by your corporation. When my orders were delivered by your stop and shop truck it was a better experience on the last 3 orders i had missing items and charged for them and out of stock had to call the local store at 70-20 Rockaway Beach Blvd Arverne, NY 11692, which i...
Read full review of Stop & ShopUncomfortable atmosphere
This has been a constant issue I have been seeing with this brand and it is not with any one specific store but with the multiple across the region, the radio for the stores is terrible, not as in the audio quality nor the songs they play but the ads for the store and the jingle, it sounds small but it leaves a big impact on customers. The one thing I think...
Read full review of Stop & ShopSeafood section
Dear Sirs: I was in the Shop and Stop located at132 Fulton Avenue, Hempstead, NY 11550 on today, January 30, 2024. I was headed to the seafood market to purchase salmon, crab legs and shrimp for a seafood boil. As a neared the seafood area, I noticed a worker who was in the frozen seafood area. He proceeded to open up bags of frozen shrimp and pour them...
Read full review of Stop & Shopincorrect order and issues with online pick up
Hello, I am writing to today to express my disappoint and frustration in my recent shopping experience. On 1.28.24 I placed an online order for pick up at your Reading MA location on 25 Walker Brooks Drive. I arrived during my scheduled pick-up time, opened my trunk, and awaited my delivery. When I returned home and removed the 6 bags from my trunk, I...
Sea food department
On January 24th 2024, I went to the stop and shop on cropsey Avenue in brooklyn. I purchased two rolled up bags of crab legs that were pre packed. The crab legs were dark in color and I didn't notice it until I got home. I spent 60$ on them. My wife prepared them and I had them for dinner. 1 hour later I got very sick and I haven't stopped throwing up. The...
Scallops
On december 30th you had advertized scallops for 16.99 or 12.99 a lb. In zip code 02134. I was informed by the asst. Mngr. That the allston store is not a full service store, and they do not carry that product. That would be false advertising I called this line on the 30th, and also contacted the parent co. I have not heard back from either of you. This solidifies my judgement that you do not care about your, shoppers. I have shopped at the same stop and shop for thirty years, last week was the first time I did my shopping at star market. You have lost aloyal customer who you just ignored, that shows the mind set of your' conglomeration.
Maybe this time someone may contact me, but I will not hold my breath it has already been 3 weeks. I will make sure that everyone I know hears this story and gets the facts on the not a full service store.
Claimed loss: My time looking for something you do not carry but you advertise it as being on sale at this store. I paid a higher price at star market that day because you lied on the cirrcular you sent out.
Desired outcome: I would like a guarantee that false advertising in the cirrculars will end. you couldn't even offer a bait and switch. My dissappointment with stop and shop is sincere, you dropped the ball and blew me off like I did not matter.
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Belchertown MA Store and employee
Good Evening, I've been a long time customer of the Belchertown MA, S&S, and for the most part, have had no complaints. More recently I have had several bad experiences over the last month, more then I have in the last few years. First off, the cleanliness of the store has taken a nose dive in the last month. There are carriages all over the sidewalks on...
Read full review of Stop & ShopRacial profiling
While shopping at location #813 on January 5, 2024, cashier Yolanda was being very unruly and racial profiling. When checking out my card would not register so I ask can she type the number in she said no she needed Tyler. While paging for Tyler she was informed by another worker he was on break she begun to catch an attitude. I then ask her why she can not...
Read full review of Stop & ShopWestern union
I was in stop and shop waiting to return an item. The customer service person was assisting a couple who were trying to wire money via Western Union. The process was complicated. And, when I first got to the counter the service person was chastising the couple because they did not remember their password for their credit card. (I do not even know any of the...
Read full review of Stop & ShopStop and Shop North Main St, Andover. Massachusetts
I have noticed a steady decline on customer service in this specific location. I have witnessed in the resent past several altercation between customers and staff.
In the last week Dec 13 to Dec 18 I was insulted three (3) times.
- I needed help to locate a product and was told by employee I couldn't ask her because she was new on the job.
-Same day, I tried to purchase a lottery ticket, the employee servicing the desk took a call (while I was standing there) then left not to returning.. (I did not get my ticket)
-Yesterday, Dec 18, I needed help with one of self service cashiers, after several minutes, lady angrily came to me and without any warning roughly touching all my groceries, by doing that she reap the paper bag (we pay for) told me she fixed the issue (!). I then asked to talk to a manager, she told me she was the manager. She also told me the supermarket was understaffed and that would justify her rudeness.
Desired outcome: It is sad not feeling welcomed and safe in the place we purchase groceries. Improve the staff customer approach. Kindness goes a long way.
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Online order pickup
Hello, My husband and I have been ordering pick up orders from our local Sandwich, MA store for quite some time and have placed thousands of dollars of orders from you. While the costumer service has never been stellar, we’ve rarely had issues. Yesterday we had an order to pick up between 5pm and 6pm. My young son wasn’t feeling well so I called the...
Read full review of Stop & ShopWorst customer service at Lexington location
I came into the Lexington location on a Tuesday mid-afternoon, the store was not too busy. I tried to pick through some less than impressive broccoli, most of it was either yellowing or shriveled up. Moving on to steak, most packages were GRAY. Not red or even brown, but GRAY. Right outside that area, a few employees were openly complaining about how...
Read full review of Stop & ShopCurbside pickup
I had a very unpleasant interaction with an employee at Greenfield, MA Stop & Shop today. I have shopped at Stop & Shop for over twenty years in Danbury Connecticut, Oxford Connecticut, and now for the last five years in Greenfield, MA. In those years I have never had an interaction which depressed me for the rest of my day and which may last for a few more...
Read full review of Stop & ShopInstacart order #[protected]
I live in Whiting, NJ. I placed an order today for delivery between 5 and 6 pm. I tracked the order around 6:30pm. It said it had been delivered. I never received it. I called the store in Whiting and was told I had to contact Instacart. I spoke with someone named Porchea and I was told my order was on its way at 6:50pm. Should be about 10 minutes. I called...
Read full review of Stop & ShopProduce
The complaints I would like to make today are for the lemons and the pre-sliced mushrooms. The lemons on the display for purchase were 90-95% moldy. Showing black and brown and some green spots on the lemons. The pre - sliced mushrooms were shriveled up and non eatable. I took photos and went to search for an associate. I found one and asked him if the...
Read full review of Stop & Shop
Overview of Stop & Shop complaint handling
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Stop & Shop contacts
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Stop & Shop phone numbers+1 (800) 767-7772+1 (800) 767-7772Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 0 0 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click up if you have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 0 0 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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Stop & Shop emailsconsumer_relations@stopandshop.com100%Confidence score: 100%Supportarlene.putterman@stopandshop.com97%Confidence score: 97%communicationphilip.tracey@stopandshop.com96%Confidence score: 96%communication
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Stop & Shop headquarters1385 Hancock St., Quincy, Massachusetts, 02169, United States
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Stop & Shop social media
Most discussed Stop & Shop complaints
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I’m complaining about an education and zero training on the topic of service animalsOur Commitment
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