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Solo Mobile Complaints & Reviews

Solo Mobile - Ontario, Hamilton / Phone

Ca
Apr 13, 2016

Last July I renewed my solo contract for another two years and upgraded my phone for my husband. The phone never worked. My husband took it in 3 times and they fiddled with it and sent him on his way. It was a business phone...his calls would disconnect, he couldn't retrieve messages, etc. He would have to find a pay phone to contact his customers. I took the phone in last month for the 4th time, they sent it out and said it couldn't be repaired, that we damaged it. Now I have to pay $189 to get out of the contract for a phone that never worked. I spoke to a supervisor and she was not willing to help in any way and seemed totally uninterested.

Solo Mobile / Removed my unlimited data

Ra
Aug 8, 2014

i am with solo mobile prepaid account for long time and i have cdma phone its has unlimted mobile browsing and unlited tax massages on my plan with no charge and only charge is dollar, now solo deccided to stop unlimted mobile browsing and they send me msg for 1 gb data which i can use smart phone i call them to change phonebut they told me its not comptevble this plan after some try they put this plan on my new phonr its work some time its stop data and i call them and some of rep the know how to fix problem bsc this is only accounting problem even tech solution told me this error in system ...

Solo Mobile - Alberta / phone bill

Cr
Jun 28, 2011

I have a ceiling of 175. on my account. My first slide phone crapped out after a text was sent to me about I was eligible for a 50$ credit for signing of a 2 year plan. Fine...I went and got a new phone The LG flat screen thing. I had paid 40. and 35 $ the previous 2 weeks earlier. So I thought with the 50 $ phone bill credit I would be free and clear. A few days after I received a text saying I was approaching my 175 dollar credit. Hmmm..., then the calls started on the voice mail you know those annoying automated ones! So I went to the self serve on the web site (phone) and it said 38.32...

Solo Mobile - British Columbia / Overcharging

So
Feb 3, 2011

Anyone interested in joining me in a class action lawsuit against SOLO Mobile ? I bought a Solo phone for my 9 year old son who then got leud text messages from single girls even though the phone was barred from receiving text messages. SOLO said it was out of their control yet they were happy to bill me for it every month for months afterwards even though I complained vigourously. They obviously had a deal with the text company as the charges showed up every month on a SOLO bill. I ended up researching the text company which was in Norway and it took me tons of time and money to try to sort...

Solo Mobile - British Columbia / ripped off

So
Jan 6, 2011

i got a phone from solo mobile dec 27, , they suspended my account because they said that i spend more than $125.00 not even for 2 weeks Im using the phone. I phoned the costumer service and asked the details of what usage Ive been using and they cant provide me more details. Not even 2 weeks i had the phone and thier charging me more than $135.00. Solo mobile is a scam. Costumer Service is not helping in any way. its seems they dont know anything how could they do this to people. And now I want to cancel my service and thier were charging me $300.00 to cancel the service. Its sucks! I hope they will do something on this company coz for me, , ITS A SCAM!

Solo Mobile - Ontario, Toronto / termination of contract/service

Di
Jan 2, 2011

I HAD A3 YEAR CONTRACT WITH SOLO MOBILE WHICH CAME INTO FRUITION ON DEC. 17 2010. 1 CALLED SOLO ON THE 15 OF DEC TO FIND OUT WHAT MY REMAINING BALANCE WAS SO I COULD PAY IT AND TOLD THEM THAT MY CONTRACT EXPIRES ON THE 17TH. I WAS TOLD I WOULD HAVE TO PAY 138.00 FOR THAT INFORMATION. I ASSUMED THAT MY SERVICE WOULD END ON THE 17TH BUT TODAY IS JAN 2 2011 AND SOLO STILL HAS NOT DISCONECTED MY SERVICE. I CALLED THEM AGAIN ON THE 20TH OF DEC. TO FIND OUT WHY THEY HAD NOT STOPPED MY SERVICE AND WAS TOLD THAT IT DOES'T MATTER THAT I HAD A CONTRACT; ONCE THAT CONTRACT IS FINISHED THEY START...

Solo Mobile / Worst ever

Le

This is an ongoing issue that started with Solo since July 19th, 2010. Solo has put me on a spending cap of 125.00 to start and because of Solo's crazy billing system and the total lack of being able to see your account details I had reached the spending cap at which time Solo suspended my service. Solo does not send you a text message or an email or any kind of warning that you are reaching your spending cap then all of a sudden your account is suspended and your penalized for hitting the spending cap limit. This has happened now 3 times and my spending cap has now been lowered to 75 per...

Solo Mobile - Ontario / Bad Service

Ha

Hi, My billing date is the 5th of every month. I have signed up for recieving biils by e-mail. I recieved my first bill on the 5th May, which was paid on 12 th May. I had not recieved an invoice for this bill. For the usage of May i have not yet recieved a bill. I checked my online account and it does not show any new bill as yet. However, my outgoing calls have been cut and incoming callers get a message saying my number is not in service. I have lost a project from a client because he could not get in tuch with me. I have trie dto go to a SOLO Kiosk to resolve this issue, however i gue...

Solo Mobile / Itemized Statement Errors

Dj

Solo Mobile's monthly statements are incorrectly categorized. All event details are categorized as "Itemized Long Distance Calls" regardless of the event details. I called in to suggest a statement change. Their response wasn't great. I don't think their support team sees the same customer statements that customers do. They repeatedly indicated these were NOT long distance events. I agreed but their statements don't. I tried to talk to Bell Canada, Solo Mobile's owner. They wouldn't accept the call.

Solo Mobile - British Columbia / Horrible customer service

Fc

I bought a Solo Mobile phone to use prepaid on a monthly rate. I have been online on the Solo Mobile website for 2 hours trying to adjust my account. Then I tried another one plus hours to contact a live person but to no avail. This is Terrible customer service. How can they expect to keep me as a customer when they do now want to help me getting set up. I am in a rural area and there is not near by kiosk to go to. I will NEVER recommend Bell or Solo Mobile.

Solo Mobile - Ontario, Peterborough / service

Va

I bought a cell phone, over a month ago. The provider being Solo.The day i bought it i contacted them and registered and reported a problem with my new phone. they said in 24 hours it will be fixed.Every 24 hours since that day over a month ago i have called in only to be told the same thing. i cannot use my new phone, what a waste of money. every unhappy about the customer service and they will not listen to you, just repeat the same thing, talk over you like you are stupid. I have many friends in the same situation with this provider.I like the phone and was excited to get it, but Solo...