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Simply wireless Complaints & Reviews

Simply wireless - Virginia, Reston / Charged 500 Dollars

Aug 14, 2012

I received flier in the mail about Cell phone plans and I called their customer service to get more information about one of the plans. Their customer service representative ask me for mt SS# to check if I qualify and from there he found my address. He asked me I want to have the phone ship to me I decline and I said I need to check around and I will give him call different time. The next day, I got brown box with no log on it at my door. I opened it and I found out it is from Simply Wireless. I called their customer service and complained that I did not wants this phone and never order it...

Simply wireless / Scam

Apr 7, 2011

In 2009, I walked into a T-Mobile booth run by Simply Wireless in MD and got a phone upgrade per the T-Mobile plan. The booth was run by Simply Wireless. I had been a T-Mobile customer for over ten years, and especially in the last five years experienced a severe degradation of services. In November of 2009, I switched to Verizon and cancelled my T-Mobile Service. I paid T-Mobile the required cancellation fees and settled my bill (so I thought). Now almost one year later, I have received a notice from a collection agency initiated by Simply Wireless for in connection with my T-Mobile service...

Simply wireless / They steal your money


In October 2007 I purchased a 2 year cell phone contract with T-Mobile from a Simply Wireless stand at Landmark Mall Alexandria. However, the voice mail set-up did not work. I tried to fix it with T-Mobile, but they referred me back to Simply Wireless. At Simply Wireless they could not fix it either and referred me back to T-Mobile. When I reported this to T-Mobile, I again did not get any help and I cancelled my contract with them in December 2007, for which T-Mobile charged me US$200, which they forgave in April 08 after much writing. I returned to the manager at Simply Wireless to return...