Menu
CB Silver Cloud Smoke Shop

The good, the bad, and the ugly - discover what customers are saying about Silver Cloud Smoke Shop

Welcome to our customer reviews and complaints page for Silver Cloud Smoke Shop. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Silver Cloud Smoke Shop.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Silver Cloud Smoke Shop's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Silver Cloud Smoke Shop, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Silver Cloud Smoke Shop. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
E
7:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In August of 2008 I believe it was around the 20th I placed and order and it came to around $160.00 dollars. I never received the order I tried and tried to contact the Silver Cloud Smoke Shop for days. Everytime I would call the mailbox was full when ever I emailed them I never got a response. I sent an email to the Chamber of Commerence but never received...

Read full review of Silver Cloud Smoke Shop
ComplaintsBoard
J
10:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Silver Cloud Smoke Shop Took My Payment and Did Not Send Product

Placed an order in August 2008, money taken out of my account, received shipping confirmation email and never received my order. Emails to Silver Cloud returned as undeliverable, voice mail full and then number no longer in service but no credit to my account. This is stealing. Then in December 2008, fraudulent charges began showing up on my account. I've made numerous Internet purchases for a number of years without any problems what so ever. I find it suspicious that within a couple of months after having problems with Silver Cloud Smoke Shop, my account had unauthorized charges made.

If you purchased anything from Silver Cloud Smoke Shop via the Internet, WATCH YOUR ACCOUNT CAREFULLY.

Read full review of Silver Cloud Smoke Shop
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:58 pm EDT

Silver Cloud Smoke Shop Attention customers who have had money taken

If you have had monies taken out of your account by Silver Cloud Smoke Shop please contact fbi.gov and file a complaint. Also the New Mexico Attorney Generals office and the bureau of Indian Affairs. The company (or someone) is making multiple AFT's (automatic funds transfer)from customers who had a reoccuring order.

It is begining to look like possibly the companies accounts may have been hacked. At any rate it has become a serious crime.

Read full review of Silver Cloud Smoke Shop
Update by Sharron Young
Oct 10, 2008 10:52 am EDT

Please do not call the phone number in this post. IT IS NOT to Silver Cloud

Hide full review
ComplaintsBoard
B
12:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company is owned by Paul Rainbird, who is, believe it or not...the Lt. Govorner of the Pueblo of Ildefonso in NM. Silver Cloud is now resorting to extorting funds from former customer's checking accounts. I did find the phone number for his office. It is [protected]. His home phone is also listed in the NM telephone directory. His manager of Silver...

Read full review of Silver Cloud Smoke Shop and 11 comments
ComplaintsBoard
B
6:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Silver Cloud Smoke Shop orders missing

I too have been had by them, on 2 orders for $71.67 each. They were raided by the feds, and their status is 'questionable'. By far the most detailed information is happening on this thread: http://www.topix.com/forum/source/kob-new-mexico/T2HU4VR0JNFBFDOLH

HTH, and make sure you contact your bank to block any ongoing ACH withdrawals! Not sure what can be done about checks or MO already cashed, other than your local small claims court.

Read full review of Silver Cloud Smoke Shop and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
K
K
Kitty
,
Oct 20, 2008 3:25 pm EDT

This company is under a "Search & Seizure" order from the ATF.
Do not order from them again!

M
M
Mike
,
Oct 01, 2008 4:48 pm EDT

Money was withdrawn from my acct. on 9/15, I was told my order was processed on 9/18. As of 10/1, still no product.

D
D
drexellake
, US
Feb 18, 2011 11:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

These sites are all doing business as the same person. Every one of these sites are con artist and rip offs. The product they sell is bogus and harmful. Most of the reviews you see online and in forums are written by this same business lying in an attempt to get your hard earned money. All of these sites link or mirror to each other. THIS STUFF IS BOGUS IN EVERY WAY SHAPE AND FORM AND IS NASTY.
Please contact me with your complaint details for a class action lawsuit. drexellake@gmail.com

T
T
Terry Kuss
,
Oct 07, 2008 12:33 pm EDT

If you E-payment from your checiking account, you better change your checking account #. Silver Cloud is out of Business.

ComplaintsBoard
H
9:59 am EDT

Silver Cloud Smoke Shop Order not received

I mailed an order on on Sept 6, 2008 along with a money order for >$300 and have received nothing in the form of communication or product. There's no response to e-mails and phone calls are switched to a full mail box.

I've dealt with these people for several years and, until now, have been impressed with the speed with which they handled orders. Is anyone getting any answers?

Read full review of Silver Cloud Smoke Shop and 5 comments
Hide full review
5 comments
Add a comment
L
L
llama
,
Oct 01, 2008 9:18 pm EDT

Here's what you are looking for peeps! i paid by online check, went to my bank, told them what was going on and the bank transferred my money back. Good Luck all!

ALBUQUERQUE, N.M. -- Federal agents have raided a company linked to a tribal official that is suspected of selling cigarettes without paying more than $6 million in state taxes.

The Bureau of Alcohol, Tobacco, Firearms and Explosives has executed search warrants on the Internet-based Silver Cloud Smoke Shop.

The state tax is 91 cents per pack of cigarettes.

Search and seizure warrants filed in federal court show investigators believe San Ildefonso Pueblo First Lt. Gov. Paul Rainbird and other tribal members purchased more than $16 million worth of untaxed tobacco from suppliers. The documents charge they then sold the products for reduced prices and shipped them from an Albuquerque warehouse.

According to an ATF report, Native Americans can buy the cigarettes as long as it is for sale or use on the reservation in which they are enrolled as a tribal member.

But since Rainbird was reportedly selling cigarettes across the country through his Web site, the state claims he had a more than $9 per carton advantage over other businesses and leaving the state of New Mexico out more than $6 million in tax revenue.

Rainbird's attorney said the business is legal because of tribal sovereignty.

Rainbird isn't the only person ATF agents are investigating.

In more than 100 pages of court documents, its revealed the investigation stretches all the way to Bosque Farms.

Court papers show months worth of surveillance focusing on a home belonging to a coworker in Bosque Farms, an Albuquerque warehouse and Rainbird's home.

Rainbird's attorney said his client runs a tribally owned business so he is not required to collect or pay state taxes.

The attorney said, if necessary, they are prepared to fight the allegations.

Rainbird's attorney said ATF agents seized computers, crippling the company's ability to do business.

His attorney also said Rainbird has been selling cigarettes since early 2003 and has never had a problem with the state before.

No one has been charged with any crime and the investigation is ongoing.

Link: http://www.koat.com/news/17307286/detail.html

D
D
dalfin16
,
Nov 30, 2008 9:31 pm EST

I also ordered cigarettes for $226.- on August, 2008 from Silvercloud.com.I have not received it. I called them and I e-mailed them no responed.I called several compony9 includes BBB finally someone toled me they just closed the door.They took my money$226.-.

P
P
Pat
,
Oct 20, 2008 4:06 pm EDT

Same thing happened to me. We got ripped off.

A
A
A Garvey
,
Oct 14, 2008 4:41 pm EDT

I just spoke to the 2nd Lt. Gov, Terence Garcia, and told him that my mother was charged $214.92 - 26 times which is out of her checking account and they are trying for 27.
FBI is next...

S
S
schopf
,
Oct 08, 2008 10:51 pm EDT

bad boy

ComplaintsBoard
V
4:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Silver Cloud Smoke Shop Bad service

I have an ongoing monthly order with Silver Cloud Smoke Shop in which $77.76 is directly withdrawn from our bank account. They, as usual, sent an order processing notice by email on August 28, 2008. I then recieved this normal notice;

"This email is to let you know that your recent order (id:VRFD2E0069F8) with Silver Cloud Smoke Shop has been processed and is due to be shipped today 09/02/2008.

If you have any questions, please respond to this email at sales AT silvercloudsmokeshop.com."

The money was withdrawn from our account.

I am home to recieve deliveries, and am fairly certain that I did not miss the delivery. There were no pick-up notices from the post office.

I wrote Silver Cloud sales and stated the problem on Sept. 10th to which I recieved no reply. I called then several times but their mailbox was full and I couldn't leave a message.

I then wrote their 'questions AT silvercloud.com' email address on Sept. 15 in the a.m. and again had no reply.

This happened once before last year, however they responded immediately to my inquiry, and informed me of a computer glitch which required customer contact to resolve. They have otherwise been consistent and dependable. It may be the fault of the post office, but I have no evidence of this. The fact that I am unable to contact Silver Cloud points in their direction. Our low fixed income makes this whole situation especially hard on us.

Read full review of Silver Cloud Smoke Shop and 45 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
45 comments
Add a comment
N
N
Nanci Anderson
,
Oct 17, 2008 10:36 am EDT

Silver Cloud Smoke Shop took my monthly charge of $133.81 out of my account in september and sent me nothing. I complained to the Better Business Bureau in NM. I called them and sent email. No answer to my email and their phone mail box is full so I couldn't leave a message.

They took the same monthly charge out of my account three times today. Three times! My bank is recovering my funds due to their attempt to defraud.

Go to your Bank. They can help!

J
J
joyce shutt
,
Oct 28, 2008 10:34 am EDT

As a customer for several years I placed an order accompanied by a $74.81 money order on 10-14 and have not received my order.
I'm unable to reach silvercloud by phone (voicemail is "full") and e-mails to silvercloud have been answered by my hotmail provider as "undeliverable". Something is obviously fishy and I'm furious!

L
L
Linda Whealdon
,
Aug 10, 2016 3:16 am EDT

RECEIVED confirmation that $164.12 was paid and order # VLFD2F4B9CD6 is due to be shipped
8/27/08. My money has not been returned and my 8 cartons of liggitt ultra light cigarettes have never been delivered. This is alot of money to me, being retired. I have been a customer for a long time and have recommended it highly, but never again. Just want my money returned! Linda

N
N
Nancy Reed
,
Oct 14, 2008 4:16 pm EDT

This company has taken out $83.01 out of my checking account, 16 times in 4 days. 15 unauthorized ! I have tried to call them several times, and can't get anyone to answer the phone. The voicemail box is full also!

G
G
George
,
Oct 09, 2008 8:47 pm EDT

I sent an order on Sep 15, 2008--todate I have NOT received an acknowledgement, they don't answer either the phone or emails. Recently, emails are returned as "undeliverable"
I'm wondering if they still in business

C
C
Crypto
,
Sep 22, 2008 4:53 pm EDT

I sent a money order (for over $100) to Silver Cloud in August. I received an email confirmation a week later saying that my money order had been received and my order would be shipped out. To date, I have not received my order. I have sent several emails to Silver Cloud and gotten no response. Calling their phone number gets a message saying that their voice mailbox is full. I don't know what to do now to get my money.

M
M
Mona Morin
,
Sep 26, 2008 9:07 am EDT

I have a automatic withdrawal for $67.67 taken from my checking account every two weeks. I have not recieved any merchandise from these people since Aug. 11th. I have sent e-mails numerous times but have yet to recieve any answers.

L
L
Linda
,
Sep 26, 2008 5:32 pm EDT

I made an order for $107.24. Was shipped 9/18/08 and still have not received order? They do not answer my emails, and their phone's mailbox is full? This is bad business, and I want my order or my money back.

K
K
kudlbear
, US
Jan 30, 2009 5:57 pm EST

I had sent in a money order at about the same time the raid happened, I got the email my order was to be shipped and like everyone else, got nothing. I usually paid by debt/credit card from my bank but for some reason decided to send a money order this time.

My money order was returned, unopened about 60 days after it was sent. So I cant explain the bank charges happening to others, but at least money order people either are getting theirs back, or after 90 days can go to where they purchased the money order and cash it.

I
I
Ivy
,
Nov 20, 2008 4:28 am EST

My money order was just returned by Silver Cloud.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.