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Signature Vacations Complaints & Reviews

Signature Vacations - Alberta, Calgary / Ripped off by Signature Vacations - Trip from Hell

Je
Jul 31, 2011

After many months of research we decided to book El Dorado Seaside Suites (Karima) in the Mayan through Signature Vacations. When we landed in Cancun, ready to board the bus to go to our resort we were told that the resort we had booked was overbooked and that we were being sent to the sister resort El Dorado Royale, one hour away from the resort we booked and a resort we had not even researched. We had not choice to go to this resort as we were provided with no other options. The Signature rep at the resort kept lying to us and misleading us with information saying we would go to the resort...

Signature Vacations / Bait and switch fraud

Ge

Beware of Signature Vacations selling holidays and then making changes to the package with no form of compensation or recourse! We were notified of a flight change a week before travel. Flight times changed from 7:30 am to 7:30 pm! coming back, arrival went from 3:30 pm to 2 am the next day! These are not flight times anyone would voluntarily choose when travelling with young children. Arrival at the resort was at 2 am! Arrival back into Toronto was also delayed and they lost the baggage for the entire plane for over an hour. Got out of the airport around 5 am! Signature insists that it i...