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Shortline Bus Complaints & Reviews

Shortline Bus - Pennsylvania, Honesdale / Ticket Sales Ripoff by Sales Agent

Cr

Store proprietor steals from customer: Ticket Salesman “Shortlines” 60 year old woman and son ...Shortline Bus Co doesnt believe claim...does nothing. “I want others to be aware of this…especially those of you who are impaired in any way” says Patricia. “The money is gone and I need to get another ticket. But it wont be in Honesdale!” she says I went to a short line ticket outlet, Romans Deli, yesterday and paid $62 in cash for a round-trip ticket for the airport this Sunday. The man, Roman, took the money from my son, who also bought a sandwich...

Shortline Bus / Horrible refund attitude

Hu

I have had a bus canceled due to the snowstorm, and have been trying to get a refund for 2 and a half weeks. According to the customer service's direction, I was to call Laurie Shampine (x1331) to get a refund, but constantly and did not answer to the numerous voicemails I left her. When I finally got a hold of somebody after a week, they told me the only person who can refund me in the ENTIRE company is Laurie, and I should forward my e-receipt through e-mail to her, which I did on March 9. Another week still no response. Finally I called up another department and got hold of a...