Shoebacca.com
reviews and complaints

I have an email receipt with the Order Number, when I tried to return, the website said Invalid Order Number and it should start with 'ad...' It did NOT

Hello,
I just placed an order for shoes today and realized I forgot to enter the promo code. Savings of around $38.00. Who wouldn't call and see if they could cancel the order and then reorder the same shoe with the promo code? I was told I couldn't cancel the order. I would have to re-order the same shoe again with the promo code. Does Shoebacca not want to make money? Why would you want to pay to ship 2 pair of shoes when you will also have to pay the return shipping. I just have a really hard time believing you are actually going to do this. Please save yourself the money and cancel my first order. Order #[protected].

Thanks for your time. [protected]@Amrock.com
5/8/2019

I'm one of those people who never read reviews before purchasing. Blaming myself for this. But you should do it in order not to get a crap.
I ordered several items and my order was never confirmed. That's a bad sign. I immediately called their customer service and they promised it would be delivered between 11th and 20th of September. But nothing arrived and they don't respond and don't call me back.
I'm one of those silly people.

I order a pair of sandals and the shipping was 3-7 days. After 9 days, I contacted customer service. The rep found my order and told me it had not been processed yet "for some reason" and he would walk over to the warehouse later and phone and email me to confirm what he found. He never got back. 2 days later I called again. Rep "Michelle"could not tell me if charges had been applied to my credit card yet and she checked availability of the product in my size and found they did not even have it in stock. It is now 17 days since I placed my order and I still have not been contacted. I should have read reviews before buying from a company I had never done business with. They have been providing this kind of fraudulent service for years. Their prices are literally too good to be true. Amazing!

I've purchased a pair of shoes from ShoeBacca. I paid for my order and received a payment confirmation message and was promised a tracking number. Two days later they sent me a message stating that my order left the warehouse and was already on its way. One day later I contacted them and asked for a tracking number but they did not reply.
Two weeks passed, there was no sign of my order and still no tracking number, so I contacted these guys again and asked them to cancel my order. Only then they finally replied and said that was not possible and asked me to be more patient. Still no information about tracking. It took them two months to deliver my order and no one ever bothered to explain why was it taking so long. I'm pretty satisfied with the shoes, but extremely disappointed with ShoeBacca service. I would not recommend ShoeBacca to anyone, too much headache.

I've ordered a pair of shoes from www.shoebacca.com and received my order in a timely manner. I was so excited about my purchase until I tried my new shoes on. One shoe was ok but the second one was two sizes smaller!
I took some pictures and contacted Shoebacca support team. They said that they were really sorry and had no idea how that happened and promised to send me a replacement. Waited patiently and heard nothing from Shoebacca. When I contacted them again they said they were working on it and needed more time to resolve my issue. Never received the correct size shoe.

I received a pair of shoes from this company from a friend as a gift and upon receiving them, they did not fit. After several attempts to contact them, with no return response, I was finally able to speak with someone and was told I could NOT exchange them for the right size, even though they had them in stock. I was told that they don't have the ability to exchange, so buyer be aware...if you aren't 100% sure the item will fit, you probably don't want to purchase from Shoebacca. The only resolve they gave me was to return the shoes, the credit would be placed back on the gift givers card, and I could call my friend and tell her to purchase me the right size...ummmm, ok, because that isn't tacky and awkward. Thanks for NO help, Shoebacca. I now have a pair of shoes that were a gift, that I can't use.

I have called customer service 4 times to order 1 pair of shoes. They do not have their stuff together. Ordered a pair online, then a week later told via email that the shoe is out of stock. When I went to make another order, it said it was not available online. How do you have an online site that you can't place orders on? So I called in to make the order. After being passed around from rep to rep, I thought I had finally completed my transaction. Instead, I was just beginning. After a couple weeks (super slow shipping unless you pay extra) my shoes finally arrived, but so did a charge on my credit card statement $30 higher than what I purchased! I called shoebacca to find out why, once again I got passed through the maze of transfering to somebody else in hopes I'd eventually hang up. I didn't, so when somebody was finally ready to help me they told me they could take a message and leave it for someone else to look over and call me back. Awesome. Now I'm having to deal with my credit card company to dispute the charge. This site is a scam! They will take your money, stay away!

Gave them a second chance and ordered nike sneakers. It came with defects on top of toe area. indentations and marks. had to pay $11 to return since, I had ordered thru shoebacca outlet store. Was contacted by shoebacca via email after I gave bad review and they said, Oh you should of called us, we would have given you a prepaid postage sticker. Yeah, a little late, since I already mailed out package. Then I awaited for my refund. Note: always get confirmation tracking with Post Office. After confirming that with USPS, that package was delivered, 6 days later, I still did not get credited. Called them and CSR had no idea why I wasn't credited. Threatened to cancel through my credit card and two days later I get an email notifying that they credited my account. Since I couldnt see on site which credit they credited. (I wanted to check to make sure it got done), I called Shoebacca again. and new CSR stated that it took 5 days for credit to show up. I said well, it's now been 8 days since you received it. He then asked for my name number, email etc. I said to him, don't you have that info, since I just gave you my account #? He said oh yeah, then told me that Billing would let me know which credit card it refunded. What ineptitude. I will never order from them again. Most customer unfriendly, besides terrible quality assurance. What a waste of $ (shipping $) and time.

Terrible customer experience. Takes forever to process returns. I bought a Living Social voucher, $30 for $60, to use for this company and now they will not let me use it at all. They basically stole $30 from me.

I had to return my order 2x - the first time, because the items shipped did not look at all as pictured, second time, because they didn't fit.

I got an email saying that I was limited to 2 returns with the voucher, even though there was no fine print ANYWHERE on the voucher beforehand to explain this. I then called to ask them about this, and they said sorry that's our policy. I said it's not a fair policy when you don't tell people about it at all beforehand, and they basically just took my money that I spent on my voucher, and I have nothing to show for it.

TERRIBLE customer service.

I had the same problem as others on my first order - I'd only worn the shoes around my carpetted home to see if they fit, but when I returned them they tried that 50% bs on me. I complained via email several times, and threatened Better Business Bureau. I got my full refund eventually.

My current problem is the Nike's I bought from them. I'm 36 and have worn Nikes all my life. I've Never gotten a back-of-heel blister from Nikes, not even barefoot. These gave me blisters, through socks, everytime I've worn them (about 4 times now). What's really weird about these shoes, and makes me think they are knock-offs is the mis-matched insoles. I've never ever seen Nike sell shoes with a right insole that is red with a double L in black imprinted on it, and the left one is black with a red nike logo. Definitely some weird [censored]. I'll be calling Nike this afternoon to get their feedback on the shoe. If I find that these are knockoffs I'll be asking Shoebacca for a Full Refund, and if they refuse... straight to the BBB it is. Oh, and I'm sure Nike will want to know who's selling knock-offs so they'll be up shoebacca's a$$ too.

Tried ordering shoes 3 different times, with live customer service, took my credit card number, waited a week, no shoes. checked my email.. no invoice or record of order. tried ordering again with debit, this time it showed the preauthorization, then it expired 5 days later.. called shoebacca, waited on hold for a half hour, then they said there was no record of my order. and my order was like $300. seemed like they were trying to NOT sell me shoes, so i gave up and ordered them from a different site. this is the worst website i ever ordered from, the prices were the lowest though, but if they don't ship your order what good is it?

Today is 26 Sept, 2011. I ordered two pairs of shoes three weeks ago. The website allows you to place an order to a P.O. Box but their policy does not allow P.O. Box deliveries, so they shipped the shoes, and I only found out from USPS tracking that it has been returned to sender on 16 September. I called them and provided a physical address. I also responded to customer service automated emails with the same request. I called two additional times, one time they promised to call me back and they never did. On 26 Sept, still no shoes, customer service did not cerdit my money back to my account and did not re-ship the shoes! Conveniently, their manager is unavailable when I demanded to talk to him/her to enlighten him/her about the breakdown in communications and poor customer service relations in the organization. DO NOT ORDER ANYTHING FROM THIS COMPANY! Monika Comeaux.

I ordered from this site because they were the only carrier of my favorite havaianas flip flops, so I found a coupon code from retailmenot.com and placed an order. I hadn't received my package in a week, so I checked the ups tracking number, which said my item was damaged/stolen. I called Shoebacca customer service who promised me a new pair of the same flip flops. After another week without any notifications, I called back to hear my refund is processing. I did not ask for a refund I wanted a replacement. Several calls to customer service and a month later, no replacement, no refund, and no customer service follow-up. Now I have no flip-flops and no money to buy another pair, it's a good thing summer is over. BEWARE of this company because I am not the first customer to have this situation, buy at your own risk.

Do not buy this shoe; it is completely a waste of money and Shoebacca.com will not accept your shoes even though they have a 365 return policy. I could wear this DEER STAGS shoe pair only for couple of times in the last three weeks. The whole shoe sole came out one day. Luckily I had some pictures of the shoes taken a day earlier, as I wanted to send them to Shoebacca.com. I was surprised by what Shoebacca.com staff told me when I try to contact them to return the pair of shoes. Their return policy is totally insane. They misguide you with the 365 day return policy. You should not wear the shoes if you want to return them.

To make a long story short, there was a mix-up with UPS and my shoes were delivered to the wrong place – gone, never to be seen again. Customer service at Shoebacca will do absolutely nothing about it! They keep passing the buck to UPS (who also can’t/won’t do anything). At the end of the day, I didn’t order shoes from UPS, I ordered them from Shoebacca! After numerous phone calls over the course of 6 weeks asking where my shoes were, they finally informed me that they were delivered (to God knows where) so they were no longer responsible. Then, the Customer Service Manager proceeded to argue with me needlessly and childishly for nearly 30 minutes in total as I begged and pleaded for them to either refund my $41.99 or send me the shoes. In the end, she essentially told me she would prefer to lose my business and the business of anyone I could tell about my experience rather than make my situation right. I am out money and shoes and they couldn’t care less. Spread the word – they DO NOT care about their customers! Don’t give them business!

I ordered a pair of shoes a month ago. The shoes were on their way to my house when, shoebacca.com had the delivery stopped and sent back to their offices! I have tried to contact them several times by e-mail with no response. This is robbery! There has been NO effort by them to give me my money back or simply SEND ME THE SHOES THAT I ORDERED! Do not buy shoes from this company.