I returned a poorly made dress to Shilla and was promised a refund. Then for over two weeks they did not reply and I had no idea what was going on. No matter how hard I've tried I was not able to reach them. Then suddenly they finally contacted me and said that they changed their mind because they found dirty stains on the dress. That was an absolute lie and I could swear that when I sent the dress it was clean! I asked them to send it back and they asked me to pay for shipping! I will not buy from them again and I would not recommend this site to anyone. They are running some kind of scam and I refuse to be a part of it.
I've purchased a dress from Shilla website and waited forever to receive it. These people use the most slowest shipping ever! My order was placed in early January and it arrived only in March. Ridiculous! Anyways, the dress I received was made in China and its quality was terrible! That dress was the ugliest piece of junk I've ever seen! Material was horribly cheap and it also smelled strange. Too bad I did not check the reviews before I made my order. When I asked for a refund, they said ok and since then heard nothing from them. Scammed!
I bought a dress from Shilla website in early February and what I received looked nothing what I paid for! Quality was way off and it was also too small. It was put in a very small plastic bag, looked more like a rag rather than a dress! I contacted them many times, sent numerous messaged demanding a refund, but of course these scammers never replied. It seems like they decided to keep my money. I'm very disappointed that I wasted my money on garbage. Ordering from Shilla was the biggest mistake I've ever made! I want my money back!
Please never buy anything from this site! What they show on the website is totally different from what they really sell. They steal images from other websites and sell cheap copies of the products. I ordered a lovely dress and was very excited about my purchase, until I received the product. The dress was a complete disaster! I contacted Shilla customer care and asked for a refund. They asked me to send them some pictures of the dress, which I did, but never received a reply. Total scam!
I made an order and purchased a dress from Shilla. It arrived late, but I had to return in back, because color and size were incorrect. The design wasn't the same as the dress I ordered. The sewing job was terrible and quality was very poor. The dress looked cheap. I contacted Shilla customer service and explained what happened, I also sent them pictures. Shilla representatives were very rude and impolite, they said there will be no refunds or exchanges. I tried to contact them many times, but when they heard my voice, they just dropped the call. Very disappointed. I lost my money and now I’m stuck with that horrible piece of rag!
I purchased a dress, but Shilla messed up my entire order. First of all their shipping is extremely slow! The dress arrived late and everything was wrong about it. The design, color, and size were not the same as the dress I ordered. The material it was made from was cheap and the sewing job was awful as well. I contacted Shilla customer service demanding a refund. As it said on their website I took some photos of myself in the dress as a proof. Then I received an email from them, but it was not written in English! I tried to translate it through Google translate, but couldn't understand anything. This whole website is a lie, don't trust their beautiful pictures! They steal designs and images from other sites!