Seventh Avenue
reviews and complaints

About eight years ago I purchased kitchen deco- Happy Chef— Canister Set, Magnets and pictures. The best part of it was the items were offered in standard or AFRICAN AMERICAN style! Since that time I have received MANY catalogs with lots of nice items—especially the CHRISTMAS decor. BUT NONE AFRICAN AMERICAN!

WHY? WHY?

Until SEVENTH AVENUE resumes offering items in AFRICAN AMERICAN styles—I am no longer interested in this company. Please do not send another catalog to my address until this “oversight “ has been corrected. There are thousands of companies who would love to have my business—if I can’t find the African American items through SEVENTH AVENUE—I will simply go elsewhere. Please correct this disparity IMMEDIATELY.

RML

I was under the impression that I have a credit limit with seventh avenue and everytime I have gone to place a order I'm informed that I have to make a payment first what's the point of having a credit with them if you have to make a payment first it is supposed to be buy now pay later not place a order and pay up front it's a [censored]ing joke and I will tell everyone that asks me about this site I will make damn sure to let them know not to order anything from them because it is faults advertising

I placed a order in Oct. I never received it, due to the address was not my address I’m mailing to you the invoices to see that is by my address which is 3155 N 2350 st. Beecher City, Il. 62414 my account and order numbers are on them. The order was placed in Oct. Delivery was made than to , the tracking # 926199996007569471904

I have had this account for many years, in excellent standing. Last 6 months I have had an account attached to me that does not belong to me. I have to jump through hoops to pay my own bill, literally it takes me 45 minutes to an hour on the phone, only way I can now oay my bill as my own account I have had for years, shows an account number not my own. Every month I call, I am told it will be fixed. Never ever is. I am tired of practically begging this place to take my payment and apply it to MY ACCOUNT.

I received the magazine $400 available credit I go to the site and I pick out a TV for $400 I then wait and it gets canceled they told me to call the number I call the number and the lady says oh well sometimes this happens can I get the last four of your social security number I then get alerts from experience and transunion and credit karma my credit dropped 38 points I'm trying to establish good credit and then I go in and it says it's processing we need more information I got screwed and all I want is a TV now that I have been ruined.

Account gaurd provided false stipulations to my account. Was told was going to be refunded $105.00 to my account was never refunded full. Amount only $33.00. I was told my monthly payment would only be $1.99 a month. I have waited 5 months with multiple calls to customer service that has done nothing charged $75.00 in late fees should have only paid $205.42 in finance fees since December. I have paid $360.00 and am still owing $119.00 on my account and my account has been reported to collections waiting for my money to be refunded to my account. I have been a customer for 9 years in good standing and ever since I have got scammed into signing up for their account gaurd. I have been in arrears to my account . Not the agreement I made and very disappointed in your customer service team.

I ordered aluminum tumblers. 6 of them Need the color PURPLE. I am expecting 6 aluminum tumblers/cups... ASAP.

The corner shelf in black/ gun metal. As closest to black in color.

[protected]@gmail.com

420 North Shore Rd #2

Absecon NJ 08201

I got one email this entire time waiting on order about it was shipped and that's it. Nothing stating the day it would be late, no delivery date, nothing.. Please refund my account my $148.00 this for the housewarming gift and I already had to go to the store and buy it because I did not receive the item in time it's been almost over a month so please refund my account I do not want the item anymore even if it comes

Was considering opening an account until I read the comments (actually after looking at the products I realized I could get them all from Walmart much cheaper), I always think "trying to get something for nothing, nah pass"..

Company allowed to open identify theft account with a billing address in CA with a shipping address in MD for a brand new account without even going hey this looks fishy. Now i have to file credit fraud due to companys poor new account controls. Rather than be able to call to dispute opening account I have to write and mail a letter. still don't even know if they bothered to freeze the account after my call. due to the era of identify theft credit breaches (hello even equifax leaked all our info out so every company should be having better fraud controls. a shipping address clear across the country also with a credit history showing nothing matching that state should be a huge red flag

I ordered something for my daughter on the 13th of January. It is now the 26th and it still hasn't shipped. Of course they can't cancel it because it's in the "shipping" process. FOR 2 weeks, and I'm paying for shipping. PATHETIC! I called seventh avenue and they said Pitney Bowes, where it is shipped from holds the order for 12 days before shipping out the product. Why am I paying for shipping and ordered something that is going to take 3 weeks for my daughter to receive. I told them to cancel the order, they said they couldn't because it was already shipped. NO it wasn't it is still sitting in Indiana.

I recieved a catalogue from seventh avenue saying . I have been preapproved for A 400.00 credit. So I log in a something I have 400.00 credit with them. Well, I place an order for a bedroom bedspread when I ordered it I wanted to use the 400.00 credit I though they extended to me was I wrong they charged my debit card 134.00 so, I quickly called customer service to cancel and find out why it did not use the 400 credit they gave me. It even say in my account I have a 400.00 credit limit. This is false people don't fall for this . They did cancel my order and the lady was nice. I asked her why did it not charge the 400.00 credit. I told it it says I have 400.00 credit she said it's not a credit it just telling me about the credit. I told her this is misleading people. I want to report this to the ftc as a scam. I still have not received a refund and I never received a conformation email from them. Don't fall for this it is a scam.

I ordered Mickey Mouse pyrex DJ789220 Sorry all glass was thrown away cause of kids never thought you would want pieces. I blame fed x for throwing on porch. I realize there busy but it's crazy.I received a medical box of diabetic supplies same day torn to pieces they said picture was too big. My neighbor had a $250 VS order and we picked up underwear and bras all over yard dog got and still missing 6 pieces. It's fine I don't want anything but this was very poor service and they just said they were rushed well you can't throw certain things! But it's fine I guess it wasent your fault so it will still be paid for but very disappointed.

I ordered this cute table in black. I get it an hire a professional man and woman to assemble they showed me little scratches befor they started . As they were putting together, the wood split on a couple pieces. They managed to kind of repair it. . There was nothing to put over metal screws. It is a real cheap piece of furniture. I guess I should have ordered white. Everything wouldn't have shown so much
Joy Jennings
[protected]
Pekin, Illinois

This letter (ehich I mailed on 8/4/2021) details my issues with seventh avenue. Today (8/9/2021) I received a letter from them threatening to turn me over to a collection agency if I refuse to pay. Even on the most basic of economic levels, if this was indeed a reputable company committed to even minimally acceptable customer service, it would stand to reason that they have already spent more trying to collect this money, which they are certainly not entitled to, than if they just politely cleared it. It was their fault they sent defective merchandise. I returned it to them. Why should I have to pay for their mistake?

August 4, 2021

To whom it may concern:

Earlier this year I ordered some ROD POCKET shears advertised in your catalog. When I received them, they were not only very poor quality, but there was no ROD POCKET to hang the shears. I returned the product to you.

I have THREE MAJOR ISSUES with your company.

1. When you advertise a product as ROD POCKET shears, that's what they should be. That's what I thought I was buying. That's' why I ordered them. The ROD POCKET is where you slide the curtain rod so you can hang the shears/curtains up. For you to advertise them as ROD POCKET shears, and then send what essentially was just fabric, constitutes FALSE ADVERTISING. You were marketing a product with a specific description and that is NOT what you were selling. That's Issue One.
2. Issue Two is that while I placed my order in good faith with your company, sent it back immediately when I realized it wasn't what was advertised and was therefore unusable, your company had the nerve to charge me a shipping fee. YOU sent an unacceptable product. YOU advertised it to be of a certain quality/use, and YOU failed to provide the product I ordered. And despite all of the problems to this point being YOUR fault, YOU charge me a shipping fee. Here's a bulleting for you - the only thing I had done wrong at this point was to trust your company enough to do what you were supposed to - provide a good product at a reasonable cost and respect your customer.
3. Issue Three is that despite everything you've already done wrong, which is a blatant example of really poor customer service, you have the nerve to actually charge me a late fee for paying the shipping charges to return a defective product.

I insist that you take my name off your catalog list because I guarantee you, I WILL NEVER ORDER ANYTHING FROM YOUR COMPANY AGAIN. You have lost my trust. You have disrespected me as a customer by charging me to pay a return fee for defective merchandise. And then you top it off by charging me a late fee for a payment that I shouldn't have had to make in the first place. If you think I'm going to pay you another dime for poor quality merchandise, lousy customer service, and late fees for your failure to provide a MINIMUM of good customer service, you are sadly mistaken. I should be filing a lawsuit or customer complaint with the Better Business Bureau for the harassment and mental stress you have caused me!

If you continue to send your catalogs or bills, if you continue to have Mrs. Lewis call me, I promise you, I will pursue this further and report you to any and every Consumer Protection organization I can find.

What a joke! It is nothing like the picture!
Total junk!
Waist of 400$... Putting it together, every nail ended up being stripped!
Total garbage! & it was so much smaller then picture & the pillows are so flat!
Garbage
Garbage
Garbage

I received it and we opened the box, we let it sit for a week allowed it to fully open up.i put it on my bed and it smells like mildew.and it has yellow marks on it.im in closing pictures.its the california king Cooling memory foam topper item number DT770136 on page 107..I had to remove it off my bed due to the mildew smell and the yellowing.My husband is very upset.. please try to correct this.we have not slept on it yet.

I ordered 2 items on 10-24-2020 and they were 3 stock pots and a game console that had 360 games on it. The 3 stock pots came in already and the game console is 2 months late. Why!when I called yesterday it took 10 tries cause they kept hanging up on me. First I was told that it was in alanta ga waiting to be unloaded, and, then I was told it is on it's way to Indiana why?I got so frustrated so I canceled my order I have been dealing with this company for 5 years this the first time I am dealing with this. I really want the game console but not the lies or headaches this is wrong. Also you have people that love cussing the customers out and calling them every name in the book. So fix it now!

I returned four items on 9/22/20. I sent a photo of the tracking number from the post office. I also sent photos of the four receipts. I emailed customer service and Facebook messenger several times with no response. I also emailed a photo of the lifetime guarantee. I sent as much information as possible. I've got no response. I've been shopping all of the companies catalogs for over 20 years now.

I went on to apply for credit and entered all my personal info and made shopping cart checked out and after checkout they said they will email me so I went on my account on site and it said something like my shipment wasnt sent and I didnt even get email saying if I was approved or not or anything then I tfied to contact them via phone email this is what I got