Seagate Technology reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Seagate Technology
Welcome to our customer reviews and complaints page for Seagate Technology. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Seagate Technology.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Seagate Technology's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Hard drive sent to their service office for repair / replacement
I experienced a disk drive failure on a recently purchased hard drive from Amazon. Drive was installed on my desktop PC, and though not immediate, the drive showed signs of "something not being correct". I removed the drive and saw the sata port connector was not intact. I went to Seagate and spoke with a service technician. They checked the serial number...
Can't get the data recovery services I paid for
I am not sure if you can help but the webpage https://www.seagate.com/contacts does open but doesn't work. All of the contact number links are hidden behind blinking opaque boxes that don't respond to clicks. Can you please provide me with Seagate's Tech Support phone number or have them call me, Alan, at [protected]? This is what I've tried so...
Read full review of Seagate TechnologyWarranty support - lost my hd can't contact anyone chat no help
I have a failed Seagate hard drive under warranty. Case #[protected] On June 20th, I contacted the support team to initiate the process for a warranty replacement for my failed hard drive. Since then, I have shipped the drive, and it has been delivered to your repair facility on June 26th with tracking confirmation. However, it has not been reflected in your...
Read full review of Seagate Technology2tb Expansion hard drive
My Seagate drive doesn't work , it is under warranty , but the Seagate system will not initiate on line chat support , the warranty return doesn't work nor does anything else on the seagate website . How do I get the data recovery that is promised Please see below some of the responses from both Australia and Singapore websites My serial number i...
Hard Drive
Hard drive is still under warranty but won't connect to laptop or show the drive. I used all self-help tools and have started a warranty replacement process, but I cannot find any way to ask a question through online chat or phone. Website shows online chat as available but there is no where to click to open one. I don't want to return my drive as it has all personal information on it and want to understand how that is protected. But I can't contact you to ask this. Order ref: IR60012132, date is 7/15/23
Desired outcome: Response from a live agent or identification of a way to access live chat on the website.
Drive
Hello, I just had a horroble cs. experience with that co.! Namely, I needed to chat with them at least 10- 20 x to no avail, my issue was resolved. In the meanwhile, my inbox was flooded by their mostly automated e- replies with case #: [protected]...:) I have sent drive for repair and data retrieval > 1 month ago. Initially, their local courier UPs ha...
Read full review of Seagate TechnologyNot honoring warranty
Investigations have commenced regarding whether Seagate is honoring the warranty it promises consumers who purchase certain models of its hard drives. Seagate promises consumers that “inside the box” is a “manufacturer’s 5-Year limited warranty” or “3-year limited warranty.” Despite this, some consumers have been told by Seagate that their hard drives are not covered by any warranty, based upon the serial number of their hard drives.
http://bit.ly/ibRqSt
The complaint has been investigated and resolved to the customer’s satisfaction.
Warranty support customer service stinks!
Seagate Technology--C/O Jabil Global Services, 5700 South International Parkway, Suite A McAllen, Texas 78503 Sent my hard drive out for RMA on October 16th 2006 at 11:42A.M.--They informed me via email on the 20th that they have no received my drive, the serial number of the drive is 5LS2NANY, Sent to Mcallen, Texas, Suite A--Dealing with the company is a...
Read full review of Seagate Technology and 7 commentsGiving a Voice to Consumers
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