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Santa Rosa Music Center Complaints & Reviews

Santa Rosa Music Center - California, Santa Rosa / Unprofessional Piano Service


I hired Santa Rosa Music Center (aka DM Services for piano rentals) to move a grand piano. I encountered the worst customer service I have ever experienced. Wayne S., whom I believe to be the owner and with whom I dealt, is shockingly unprofessional and discourteous. Upon delivery it was discovered that my piano’s sustain pedal was malfunctioning. I called Wayne to tell him about the pedal that had been working without problem prior to the move. (Wayne himself appraised the piano shortly before the move and documented it to be in excellent condition regarding tone, touch-action...

Santa Rosa Music Center - California, Santa Rosa / Santa Rosa Music Center - Piano Move


I just had Santa Rosa Music Center move a grand piano from just north of Santa Rosa to Mountain View. I am very displeased with the center's extremely unprofessional customer service. The owner Wayne S. is surly, uncivil and combative. He complained that his deliverymen had to wait 30-45 minutes at the destination in Mountain View. The movers arrived 30 minutes earlier than he told us they would. (He told us the movers would be there between 1:30 and 2:30, and instead they arrived at 1:00). I was told this after I let him know that there was a problem with one of the pedals that...