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The good, the bad, and the ugly - discover what customers are saying about Roomba

Welcome to our customer reviews and complaints page for Roomba. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Roomba.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Roomba's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Roomba, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Roomba. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
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9:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Everyone This is an email i submitted to the Director of customer service at Irobot Never got a response to this date!!! Mary Ellen I submitted this to consumer affairs and very disappointed into how your company gave me the run around for several years now!! All I ask was for my Roomba vacuums to work after spending $$ I work very hard for my money...

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ComplaintsBoard
A
3:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomba Warrantee

I purchased the extended warrantee from Brookstone for a $300 Romba. They said if anything goes wrong, it will be fixed at no charge. That was a lie.

I just sent in my Romba for repair to the company, they sent it back saying it had a bad battery, that I would have to purchase a new one, and gave me the web-site address.

What a rip-off
The warrantee doesn't exclude anything
What a looser company
Tell everyone you know never to buy anything from Brookstone again. They're liers!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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