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Host
My review is based on 2 things: 1. The host gave me a 3/5 rating on VRBO for cleanliness and communication. I disagreed with this rating and when I contacted the management group I was told by Jeffry DePaola that he did not post that review and he didn't know how it got there and he would definitely change it. This is because, even though the condo wa...
Unacceptable Customer Service
My husband and I had a VERY disappointing experience with this company just last week, when we stayed at a condo managed by this company. The advertisement was deceptive, the room never reached above 68 degrees, they tried to charge us extra fees upon check out that were never agreed upon. Then RMRM sent several verbally abusive e-mails to us and told u...
Read full review of Rocky Mountain Resort Management and 1 commentNO COMPLAINTS!
I'm actually submitting a NO COMPLAINT message just to make sure that when people Google RMRM they get a more well-rounded impression. I have been using RMRM to rent out my duplex in Summit county for a couple of years. They have been GREAT to work with. Even in a dead economy they've been able to rent my place out. Their maintenance guy Keith is fabulous. He's very conscientious about making sure everything is in proper order for renters before they arrive. And he's also great with preventative maintenance ideas.
Keep in mind when you're renting from a resort management company, they do not own the properties. It's up to the owners to keep the units in good condition.
I'm not disputing the experiences that the others on this site had. I just thought I'd throw my 2 cents out there too.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Rocky Mountain Resort Management legit?
Rocky Mountain Resort Management earns 91% level of Trustworthiness
Perfect Trust Endorsement: Rocky Mountain Resort Management achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Rocky Mountain Resort Management. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Rocky Mountain Resort Management's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rmrm.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rmrm.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rmrm.net appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Rocky Mountain Resort Management's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- No reviews for rmrm.net on popular sites. Be cautious and do additional research. Look for information about the Rocky Mountain Resort Management and be careful with personal information or transactions.
- Rmrm.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rmrm.net may offer a niche product or service that is only of interest to a smaller audience.
- Rocky Mountain Resort Management protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The use of a free email address for contact on rmrm.net may be a red flag indicating potentially unreliable or fraudulent activity.
Poor Condo Maintance
On saturday July 18 we arrived at are condo on 129 Granit St in Frisco (MCJS) for a 2 week stay rented from Rocky Mountain Resort. We stayed at same condo laster summer with no proublms at all. When we arrived here this year we could see alot of water damage that happened recently the car port is under the condos there was a big hole in the ceiling of the...
Deceptive billing Practices
Hired them to rent our condo. Results were 90% below previous years. Plus, when they saw they were going to get the commissions they anticipated, they arbitrarily inflated charges (7% credit card fees, 80% increase in cleaning fees, a fee to make electronic keys equal to what a locksmith would charge) when other people used the unit. Unprofessional, deceptive billing practices, poor customer service, terrible business results. Avoid at all costs.
I have never dealt with a more unethicial company in my life. What really drives me crazy is he screws you and then puts a bible passage at the end of the bill or email. A really sorry individual. I sincerely feel sorry for him and me for all the money he overbilled me.
We haven't had a booking yet, and have been billed over 2, 000 for linens, cleanings that cost more than a nights stay for guests we booked ourselves. I wish I never signed up for this service, and I don' have the time and energy to break the contract. Has anyone had success fighting the system with them. I have paid up, but feel so ripped off.
Rocky Mountain REsort managemnet ROCKS
Guest Comments: http://rmrminc.net/contact-us/testimonials/
EXAMPLE: “To the staff at the Rocky Mountain Resort, I stayed in Timber Creek condo in January with my sister and friend. We had such a lovely time that I wanted to write and tell you. The location is fantastic and the accommodation was first class. Please pass on our thanks to the owner of the condo. The moose was very cute. It really was a home from home. Thanks also to you all for your friendly prompt reply to any questions we had. If we visit Copper again we would have to stay in the same place and I would happily recommend it.”
Jan
Owner Comments: http://rmrminc.net/services/property-management/referrals/
EXAMPLE: House – Breckenridge
You and I have been in the service business in one form or another for most of our adult life. As you well know our clients through the years have never hesitated to point out the faults within your business, quality of the product we offer or lack of services render. Few times have we gotten a true, “Thank you, nice job” for work well done.
This is one of those times – Today, I thank you, Keith and others at RMRM inc. for great customer service and a true dedication to your homeowners. Your people identified the problem, notified me of the issues, and used the resources they had available to resolve the problem within a few hours not days.
Thank you, nice job!
William R.
erroneous billings on statement
I hired this company to rent out my condo and they continously submit erroneous expenses on my monthly statements. They were attempting to over charge me over $2000 for false expense. I would not recommend anyone using them
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT HIRE THIS FIRM UNLESS YOU WANT TO BE ABUSED...YOU WILL LOSE YOUR BUTT. 80% lower rentals, higher overall costs even though they show a lower percentage. The old, get you in and hope you don't read the fine print. Don';t get caught like I did.
Rocky Mountain REsort managemnet ROCKS
Guest Comments: http://rmrminc.net/contact-us/testimonials/
EXAMPLE: “To the staff at the Rocky Mountain Resort, I stayed in Timber Creek condo in January with my sister and friend. We had such a lovely time that I wanted to write and tell you. The location is fantastic and the accommodation was first class. Please pass on our thanks to the owner of the condo. The moose was very cute. It really was a home from home. Thanks also to you all for your friendly prompt reply to any questions we had. If we visit Copper again we would have to stay in the same place and I would happily recommend it.”
Jan
Owner Comments: http://rmrminc.net/services/property-management/referrals/
EXAMPLE: House – Breckenridge
You and I have been in the service business in one form or another for most of our adult life. As you well know our clients through the years have never hesitated to point out the faults within your business, quality of the product we offer or lack of services render. Few times have we gotten a true, “Thank you, nice job” for work well done.
This is one of those times – Today, I thank you, Keith and others at RMRM inc. for great customer service and a true dedication to your homeowners. Your people identified the problem, notified me of the issues, and used the resources they had available to resolve the problem within a few hours not days.
Thank you, nice job!
William R.
You should submit your complaints to /link removed/ Once a company has 2 complaints on it, it automatically will come up in the search engine permanently as long as this scam artist company exists.
Rocky Mountain Resorts Management has had 7 issues in this past year with false charges made. Jeff the president is well known for ripping people off.
He had 2 or 3 issues that we cleared up as soon as we made us aware, and he is at 100% so I am not sure why he is even posting this complaint. Everything he stated was handled with the utmost professionalizm! RMRM 888.700.2754 ext 115 with questions.
Agree 100%. Deceptive billing, billing errors, poor service. Avoid at all costs, if you are an owner, or a renter.
Overview of Rocky Mountain Resort Management complaint handling
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Rocky Mountain Resort Management contacts
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Rocky Mountain Resort Management phone numbers+1 (888) 700-2754+1 (888) 700-2754Click up if you have successfully reached Rocky Mountain Resort Management by calling +1 (888) 700-2754 phone number 0 0 users reported that they have successfully reached Rocky Mountain Resort Management by calling +1 (888) 700-2754 phone number Click up if you have UNsuccessfully reached Rocky Mountain Resort Management by calling +1 (888) 700-2754 phone number 0 0 users reported that they have UNsuccessfully reached Rocky Mountain Resort Management by calling +1 (888) 700-2754 phone number
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Rocky Mountain Resort Management emailsinfo@rmrminc.net100%Confidence score: 100%Supporthr@rmrm.net76%Confidence score: 76%hr
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Rocky Mountain Resort Management address160 US-6, Silverthorne, Colorado, 80498, United States
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Rocky Mountain Resort Management social media
Most discussed Rocky Mountain Resort Management complaints
NO COMPLAINTS!Recent comments about Rocky Mountain Resort Management company
Unacceptable Customer Service
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Finally - someone willing to fight against the people who I have found out simply did not want to pay there bills. RMRM rates A++++ in my book!
you mean "their" bills.
all I can say to no Complaints" you have been lucky And if you keep on renting from them you luck will run out. When they screw up and forget to do some needed maintence and when you are the lucky one to be renting the unit when it all falls apart. Then you will see what wonderful custmer service they have. You need to judge a company not when everything goes great but when things dont go as planed then see how they handle it. And I will tell you what Rocky Mountain Resort Management gets an "F" on custermer service!
Lots of luck Renting there condos