I PURCHASED A Toshiba 52 inch TV in 12/2004. Jan 16, 2009 the TV was picked up for having a faulty ballast which was verified. I have waited 45 days as the part is on "backorder" without an expected date. The TV repairshop said that after 30 days the warantee company will generally replace the TV. I called Repairmaster as the contract states that they will replace the TV (with one of similar quality) if the part is "unavailable" which it is and will be for the forseeable future. They refuse to acknowledge they have any responsibility and if it takes 2 years for the part to come in that isn't their problem. I am taking additional action but I warn anyone who will listen NEVER USE REPAIRMASTER.
I have had great experiences with Repairmaster (Warrentech)... they have always taken care of me on my stereo and television repairs. I am just purchasing their extended 5 year warranties on a few large appliances we just purchased... like having the peace of mind that goes with the minimal investment now rather than a huge repair surprise later. And hopefully it will not be needed at all but one repair could overwhelm the cost of all my warranties. I feel better safe than sorry!