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Removal Group Complaints & Reviews

Removal Group / Move from Belgium to Usa

alexandre1 on Sep 22, 2011

BIG TROUBLES WITH REMOVAL GROUP !!! This is the wort experience of my life with movers ! I was quoted a 4 to 6 weeks move from Belgium to USA and it has been 5 weeks and my move hasn't left the UK ! I call them everyday to see the status and they don't know when it is leaving ! I was told i would have my own container and they came with a truck already loaded with another move. I asked for a hoist that they forgot, so the move took 6 hours more than what it was supposed to be. I am going next week to the USA with my wife and two babies and we'll arrive in an empty house ! I am...

Removal Group - New York / Very Bad Experience

italybrooklyn on Jul 15, 2011

I had a terrible experience with the Removal Group and would stay away from them. They seemed GREAT at first and were very responsive and professional with a good price. I used them for my international move from Bologna to New York. However, they lied to me and in the end I had to take the blame and the cost because I was too trusting. When we spoke on the phone, I reminded them several times that I had no idea about the access into the Bologna city center, what permits may be needed etc and that they would need to arrange that, even for an extra fee. They assured me they had done this a...

Removal Group / never processed our insurance claim


Hello all I just wanted to say that I am sorry I have never handled a move before and we chose this company that also scammed us. They did not arrive on time to box our shipment, kept my husband up until 4 am to do it, never did an inventory, the "experienced packers" were 19 years old. Once we were abroad they never contacted us. The move arrived 3 months late with lots of damage. We started the claims process and they never responded to our emails and phone calls. Horrible company. NEVER USE THEM. AND REPORT THEM WHEREVER YOU CAN!

Removal Group - England, West Midlands, Birmingham / poor service overcharged

At first all was well, the quote was relatively competative and the staff attentive and friendly. On the day of the move, the guys turned up and they were good and polite and worked hard. I noticed that they did not work for Removal group but were a company called britannia, Removal Group I found out are simply a broker who pass on your business to a real removal company after loading on a commission for themselves. I constantly checked with the guys loading the vehicle that I was within the volume I had paid for which they assured me I was. That's the end of the good news. My belonging...

Removal Group - England, West Midlands, Sutton Coldfield / Worst company I have ever dealt with


This is by far the worst company I have ever dealt with. Do not book your move with them. Our move from the UK to the Netherlands with Removal Group was a complete nightmare from start to finish. They were totally unreliable, told outright lies on numerous occassions and concealed information from us on many more. Our goods arrived 16 days late and during that time we had no idea where our possessions were or when they were likely to be delivered. We had to be constantly chasing them up and, despite many promises to call us straight back, they never returned our calls. Their so-called...

Removal Group / Shipping delays!

Had an absolute nightmare at customs two months ago from my return from dubai back to dover. Had to wait a just under two weeks for access to my shipment, which included my car! The company i work for paid for the move which was all taken care for financially. All i had to do was contact a company for a half decent price. Removal group came up best after spending over an hour talking to move co-ordinator Michael, going through all the items that were allowed to be brought back and general waiting times for delivery for a full load shipment. The removal group are operating a broker service and...

Removal Group / Undelivered and lost goods!

My belongings were shipped ahead of the my orders from the UK to the USA. I was promised I could put things in storage, they picked up my belongings in November and as of 15 January I still don't know where my belongings are. The receiving company has said when they produced my paperwork the port authority in Boston was told my belongings were in Halfax Canada. I cannot get an answer from the Removal Group and (still owing from my move) all the want is their money for an extremely poor service. If I knew who to complain to... fair trading or another consumer service who could pursue this on my behalf I would. I strongly suggest no one use their services.

Removal Group / 200% profit margain

Please never use removal group in birmingham they are the worst company ever, this is exactly what happened to me... They sub contracted my goods to another company (they told me they would do it myself) I told removal group (elisia) that i had 20 cubic meters worth of stuff they then told the sub contractors that i had only booked 12 so they came with a lorry only capable of 16, they went and turned up the next day and collected the rest of my goods, i then got a phone call saying it was 30m3 that they collected, i said i havent got 30m3 worth of goods, they then said unless you pay you wont...

Removal Group / Unreliable and unhelpful!

We used this company to move our possessions from the UK to Spain when we moved to Seville in September 2005. The company was extremely communicative and helpful until the point when they took our money (100% payment before they took our things away) and then changed completely. From the moments our goods were taken away, we received no contact at all from them and became frustrated at their lack of communication, refusal to answer our calls or reply to our emails. Our goods never arrived in Spain on the appointed day and we spent three days hanging around waiting for their arrival, becoming...

Removal Group / I urge you to learn from my lessons and choose a more reputable dealer


I just wanted to share my horrible experience with The Removal Group company in the UK. ( They came to pack us up in Paris on September 7, saying it would be 6-8 weeks to get our half a container worth of stuff to San Francisco. It's January 7th now, and our stuff still isn't here, though we're told it has arrived in LA finally. The price was good, and the service was great until they took our money. I was told that they would pull half of the amount out of our bank account before the shipment, and the other half at completion, but they took all 3500 pound...