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The good, the bad, and the ugly - discover what customers are saying about Randolph and Hein

Welcome to our customer reviews and complaints page for Randolph and Hein. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Randolph and Hein.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Randolph and Hein's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Randolph and Hein, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Randolph and Hein. Your feedback is an important part of our community and will help others make informed decisions.

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R
9:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Randolph and Hein Update

Randolph Arczynski is no longer affiliated with Randolph & Hein. The sole owner of the company since the middle of 2009 is Mohammad Ali Karbalai. He alone is responsible for the decisions currently being made by this company. He alone is responsible for payment of all outstanding balances due to vendors.

The person responsible for the lack of communication with vendors is the controller, Robbie Fatoorehchi. She has made no discernible effort to address the concerns raised in this forum, apparently by design.

Again, the person solely responsible for payment of outstanding balances due to vendors is Mohammad Ali Karbalai. His business e-mail is [protected]@randolphhein.com, and his business cell number is [protected].

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mark-g
, US
May 22, 2010 4:36 pm EDT

Thanks for the update. Good to know what's really going on.

A
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ali-k
, US
Apr 29, 2010 12:22 am EDT

The information above is factually accurate. Vendors with open balances with Randolph & Hein should arrange contact through ali@randolphhein.com or [protected]. Thank you.

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8:08 pm EDT
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Randolph and Hein Deceptive business practices

The Showroom/Manufacturer received an order from a design firm. The showroom represented our furniture line. The showroom cashed both checks the design firm had issued them; a total of $27, 000.00. Our contract states that a check is to be sent out to us, one week after, the showroom has received payment.

For three months we tried to get hold of the corporate office, to have a check issued to us, to no avail. The employees at their own Los Angeles showroom told us, "They are not even returning our phone calls, this is happening to everyone's orders!" This showroom accepted $27, 000 from a design firm, cashed the checks, and kept the money for over three months before issuing a partial payment.

Meanwhile the design firm requested delivery of their order, and we had to explain to them, that the Showroom had not paid us. The design firm was outraged. To noone's surprise, we received a fax from the owner, Randolph Arczynski, telling us the showroom was closing. They called us to work out a payment schedule so that we would release the order to the design firm.

We agreed, executed the payment schedule, released the furniture to the design firm, and never heard from Randolph and Hein, Inc., again. No response to phone calls, emails, faxes, etc. Three months later we flew up to the San Francisco Corporate offices and asked to be paid. We were told by the controller that "Randy" had just returned from "Europe" was not coming in, and that there was not enough money in their account to pay us the full amount, but that she could give us 1/4th of the money, and she would execute a new payment schedule and "promised" to stick to it.

Three weeks later they defaulted on the agreement, and here we are four months later, and have not heard a peep from them. A year after the initial order was placed, they have had full possession of the money, they have been earning interest, and will not even return a phone call, fax, or email. This company is not honorable, and is deceptive in their business practices.

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K Design
West Hollywood, US
Jul 02, 2010 5:50 pm EDT

As a designer for many years, I have found the same to be true. I was always hesitant to even walk into the showroom. I was one of the many designers who have had a problem getting my orders, only to find out that Randolph and Hein hadn't paid the manufacturer. I was glad when they closed their doors, so I could shop for the products that I love from any other showroom that have integrity.

Thank you for your postings.

B
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BGDesigns
Malibu, US
Jan 19, 2010 4:49 pm EST

Which showroom are these complaints referring to? Los Angeles PDC?

J
J
Jussy
Seattle, US
Sep 02, 2009 2:30 pm EDT

My experience is much the same. We delivered shopping bags last year with invoice value over $7000. Several promises of payment or at least setting deadlines for them to respond with a payment plan have since come and gone without action. They have a voice mail system but won't return calls (although you can at least talk to a human being if you take the option that you want to place an order with them).

This is sad, they have been a longtime customer and it is apparent they began having financial difficulty in the middle of 2008. After that employees were laid off and the new contacts do not communicate at all with us.

Any supplier should get 100% deposit on order or other payment in advance. Designers or customers would also want to deal with them very carefully.

It's one thing to be in financial straights, but to refuse to communicate in any manner is magnifying their problem.

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