Mazda
reviews and complaints

Im from Malaysia, i have send my car for accident repair but almost 5 months yet to complete. When i check with the Mazda Malaysia customer service no respond. The workshop always update that waiting for parts.

Bermaz body works Gleanmarie, Subang Jaya ,Selangor Malaysia

Car model : CX8 2.5T

Registration number : VJJ7729

Name: Gopinath

Contact Number : [protected]

[protected]@10infinity.com

Copy of letter from dealer re service/replacement of screen in Madza-
Dear Michael Snell,
Our technicians have prepared a vehicle inspection report for your vehicle MKS777.
Click the link below to view the report.
View the vehicle inspection report
Please note any costs are additional to work already authorised.
Best regards,
Pieter Kleinhans
Robina Mazda
The link stated I need a new NSO73_21 ( retail ) AUD $644.53

I rang the Australian customer support area and they advised that no one had technical information other than the dealer. I wanted to find out why this happened to a car just over 6 yrs old with only 45700 on the clock. Does Mazda have a problem with this device in all its cars?. I am writing to you to seek a response as HQ in Australia are unable to help.

Hace dos meses exactamente compramos una vehículo Mazda cx5 versión i-sport. Año, 2024. El día 24 de diciembre al estar abordo el vehículo este perdió potencia y finalmente se apagó dejándome a la deriva en una vía altamente transitada. En la agencia me dicen que el fallo fue en la computadora y en el motor, que el fallo venía de fábrica y que está presente desde que el vehículo salió de la agencia. Nos parece un daño muy grave ya que pudo ser la causa de un fuerte accidente. Nos comentan que deben cambiar tanto el motor como la computadora pero nosotros ya no nos sentimos seguros en esa unidad por lo que hemos solicitado el cambio de unidad a la planta

I am a customer from Gaborone, Botswana. I have purchased a blue color MAZDA CX5 on the 21/02/2021 Plate Number B493BOC and has a 3-year warranty period which was bought from your Barloworld dealer, Gaborone, Botswana.

I gave it for the second service to the dealer on the 03/02/2023 and since then we observed that the paint of the bonnet is being eaten away and we approached the Manager in charge and he too agreed that there is a problem with the paint being corroded on the hood and took a picture with some special instrument and he sent it to the higher authority but since then he has not come back to us since 3 months. Now we call him but does not answer our calls. Please help us solve the problem and get the car hood be repainted by the dealer at their expense or we would like to return and get our full repayment of the car.

My - E-mail: [protected]@mega.bw

Dear people of Mazda

Firstly, I want to congratulate you for the quality of the Mazda 6 Signature I just bought last August

I am Julio Barra (owner)

The VIN Number of my car is JM7GL4S32R1506558

I am writing from Peru, South America.

I got the car without the SD card that should activate the map system of my car, and Mazda Update Toolbox software requires it for the free 3-year update offered by Mazda.

I contacted the dealer in Peru "DERCO" and they told me that it was not included.

I wonder if there is a way to get one, either through the dealer or directly from you, considering that buying the most expensive Mazda 6 should include all the equipment functioning.

Please help me

Thank you

Julio Barra

purchase a new cx 5 back in 2019 ,now with 88t miles i notice an oil leak. Riley Mazda of Stamford ct quoted the repair cost for $5217.94 replacement for head cylinder assembly and gaskets. . Overheating is the main cause for a cylinder head to crack. This cx5 never experienced overheating. Mazda released a technician service bulletin in 2019 and 2021 repair guidelines and an explanation why the head cylinder crack to some 2019 cx5

Mazda usa release a Technician Service Bulletin in 2019 and 2021

Below is the explanation on the Mazda TSB

Cracks may be caused by:

• Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head.

• Residual stress generated during production in the cylinder head material may be greater than expected. The

external force from the exhaust system when driving over bumps may cause unexpected force to certain areas of the cylinder head.

To eliminate this concern, the design of the exhaust manifold gasket and the cylinder head has been modified to reduce the force on the cylinder head.

Customers having this concern should have their vehicle repaired using the following repair procedure.

It’s obvious that this is a defect and Mazda should stand behind it.

Thank you

I’m complaining for my daughter, she purchased a 2018 Mazda cx5 2 years ago. She was diligent on keeping up with scheduled maintenance. She did her homework on reading up on reviews before deciding to make the purchase. 2 weeks ago on her way to work, the head on the vehicle failed, smoke streaming, oil leaking. I have worked years in a metallurgical lab in steel mill, and am aware of the extensive testing done and the rigid parameters on the steel used in the automotive industry. My complaint is someone in the chain of this process failed, and I don’t believe my daughter should pay for their incompetence.

Heard / felt movement while car down shifts . Along with noice in front . Lower control arms links bars changed . Car claim to b ready . I pick up hear noise soon as I move car . Remind u car jus came back from wheel alignment . Wheel hub now . Tht got done two days later . Now the whole car rides like crap. Hwy going side to side . Sterling issues . Had no problems until service at riverhead Mazda

SAFETY RECALL: DAYTIME RUNNING LIGHTS (DLR)

Mazda Recall #: 4320A NHTSA Recall #: 20V-063 Recall Date: 02/06/20

Recall Repair Status: Repair Completed

"Mazda strongly encourages customers with vehicles affected by a recall to bring their vehicles to an authorized Mazda Dealer as soon as possible. All safety recall repairs are made free of charge." Last Updated: June 26, 2023

I brought my Mazda in when this recall was first announced and they did a replacement of the gaskets to "fix" the problem. Well that "band-aid" repair failed and now both daytime running lights have failed. I would like both headlights replaced free of charge in accordance with their own statement above. They should have replaced the headlights when I first brought it in, and now Wellesley Mazda is saying the repair is outside of the recall period. It is only outside of the recall time because they did a half-assed repair to the headlights. Wellesley Mazda is now quoting me a price of $1,232.00 plus labor for EACH headlight.

Repair: Inspect the headlights and, if needed, replace each with an improved sealing gasket and attach desulfurizing materials (gas adsorption sheets) inside the headlight housing or if the headlights are inoperable, replace the headlight unit(s).

I can't believe Mazda won't stand behind their car when a known defect has caused the failure of the headlights. Please work with me on correcting this problem.

Spoke with customer service on 6/22/2023 to see what i needed to do to get my car back and they told me I had to pay 2,090.00 and gave me all the instructions. I did as they told me and thought today (6/23/2023) I was going to get my car back. Today, 6/23, they gave me other information, now I have to pay them 216.00 because they said they had wrong calculations. Again, I have to pay at the site they said and wait til everything processes and mostly likely get my car back on Monday and I have to pay another 135.00 to have my car there in their shop.

As a customer i am very upset. I understand its my fault for not paying on time but I feel I am being lied to, not given correct information and not treated with respect. I can not speak with manager nor supervisor because supposedly they are busy. Now, I have no way of transporting myself around until this is all clear until 6/26. I will never recommend Mazda, Mazda Financial to noone and will take other measures to get my voice heard. I did not want to do this but have no other choice.

---------- Original Message ----------

From: EileenSullivan DONADIO

To: "[protected]@inmoment.com"

Date: 06/06/2023 12:28 PM EDT

Subject: Survey Frequency & Follow Up Info

Please direct this email to Terry Phillips

Sr. Director, Automotive Research Group

My 2022 Mazda 3 (purchased in November) needs a scratch repair and since December I have been informed that the Service Department for Hamden (CT) Mazda does not have the color in stock and the Service Dept. does not have information when the color will be available.  This has been verified to me in writing by both individuals. This happened in December 2022 and it is now June 2023 and nothing has changed concerning stocking the color (which is Platinum Quartz Mettalic).  My local salesperson, and Marketing representative for Mazda, have been sympathetic to my plight but cannot offer a date the color will be available from the manufacturer.  I find it somewhat incredulous that someone in Mazda Headquarters in charge of Service Departments and/or Marketing is allowing this to continue to happen without defining a timeline from the manufacturer.  How is Mazda still selling cars offering this color?

My last contact on this issue was June 2 and 3 wherein the salesperson would investigate the use of an "aftermarket" purchase to match the Platinum Quartz Metallic color needed to repair the scratch.

I am trying to be patient with this problem and I am hoping action to resolve it will be soon.