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The good, the bad, and the ugly - discover what customers are saying about puretimewatch

Welcome to our customer reviews and complaints page for puretimewatch. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with puretimewatch.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used puretimewatch's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with puretimewatch, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with puretimewatch. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
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10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

puretimewatch excellent service - I had no issues.

I am writing to level the playing field here. I am seeing a lot of complaints around puretimewatch and felt it's only fair that I write in to offer my feedback. I normally don't write reviews, but felt it was only fair to the company that I do write a review this time. I can only speak about my experience, which was excellent. I live in the UnitedStates on the east coast. I ordered the watch fearing that I was taking a risk with an overseas purchase, but the Puretimewatch Sales team kept in communication and ensured the experience was positive.
My package was sent via EMS. The only problem here is that sometimes EMS tracking isn't the best once it leaves China. There's no way to correlate an EMS tracking number with where it's at in the UnitedStates sometimes. I don't consider this an issue with Puretimewatch.
Like I said above, their team was very proactive with communication. Payment was easy and safe. The watch was delivered to me quickly and was of excellent quality. I will be using them again.

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3:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Puretimewatch has solved my complaint by sending me 2 new watches which were seized by customs one month ago. It took a while and some e-mails but Nikki and his team have solved my complaint. Thanks.

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