PSI Services
reviews and complaints

Customer service (both the technical support and the candidate assistance departments) are worthless and a waste of time. I have been on the phone for over an hour and I am now talking to the 7th person, who amazingly can't help me either. Each department keeps telling me the other department are rude and are the ones who should help me. PSI has shuttled me between two departments so long that my time to launch has expired and they are refusing to reschedule me without me having to pay again. I think this company is a scam. I think they take your money and don't actually let you take the online test. I've spoken to Chezca, John, Thabiso and Brendan. Brendan (#7) is telling me he doesn't have a supervisor who will speak to me. He's now telling me his system won't work. This is awful and I'm just trying to get some help.

I have taken the CMC full mechanical contractor exam twice now and received the same failing score on both tests, failing by 2 questions. My issue is that there are 130 questions in the contractor test portion and only 120 are graded. Where are the other 10 questions and why are they not being graded. PSI claims that they are sample questions but the sample questions at the beginning of the testing process only consist of 8 questions and you have 4 minutes to complete them. Once inside the actual contractor exam, there are 130 timed questions. I challenge the results of both of my exams being that I have passed the ICC Master mechanical contractor exam distributed by Pearson Vue.

My experience with PSIONLINE has been mixed. On the positive side, their website is user-friendly and provides detailed information. However, their customer service could be more responsive and attentive to queries. The products offered are satisfactory but lack some innovative features compared to competitors.

Thank you much. Please ship my CRT practice Multiple Choice test to the address here mentioned as 1315 South 3rd Street, Apt # 4, Council Bluffs Iowa *** as soon as possible to take my CRT exam and pass it. Appreciated. Have good day

PSI makes professional exam prep so easy. They tell you the recommended material, and provide a single stop to purchase them. Also, they provide an unlimited practice exam option which you should absolutely purchase. Great job PSI store.

Good learning experience and confidence builder
The tests are very comprehensive and cover a lot of material in a deep thought provoking process. I the test questions would recommend that anyone studying to take the insurance exam invest in

It has been VERY DIFFICULT to get to this point regarding setting up our portal to your PSI Store. Wouldn't it make more sense to be able to attach the course application to this payment all at the same time instead of having to wait to be contacted by a sales team member?

Because I received 26 wrong the test because of my environment The wrong answer is what is happening to me with that being said I want to practice what is write and do what is right now lily pass studying this is the new event order that makes Real Estate happen test taking care let right happen now.

Called and emailed a question about identification needed for an online exam, and they answered the question over the phone and responded via email, the guy on the phone was really nice. Maybe I'm just lucky, but I don't have anything bad to say. I haven't taken my exam yet, but so far there customer service is 5 stars.

I purchased Exam smart as well at the PSI pre test. The PSI information in my opinion is the best way to practice for the exam. Exam smart is very helpful BUT ONLY IF you read the explanations on way the answer is what it is.

So Exam smart will help you understand things you missed in your training and PSI will help you pass the test. PSI is more actual test content and format.

Hope this helps you. Good Luck!

So today. I tried to register for south Carolina exam. I login to PSI (successfully) go thru the prompts, find the exam site and it refers me to the South Carolina PSI site. It asks me to login again. I do that it then says email or password is wrong. Then I try to register and it says my email already exists. So I call support (EFFING India again) They tell me after 30 minutes on the phone I have to get a new email to take the exam. Now I have 11 more states to go. They told me I now need a new email for every new scheduled exam and I won't ever be able to see my past exams which I find odd because they can see them on their end. This just shows the incompetence of India tech support and they don't care to fix it. And to make matters worse, I still can't see all the exams I have taken or get certified copies of my test results when needed. I offered them to screen share to show my frustrations. They will not do it. I do miss the days when I could call Las Vegas and speak to an American who I can understand. I will file a complaint with South Carolina next and explain to them why I can't take an exam without getting an new email because their computer system is obviously super messed up.

This is my second issue. They claimed they resolved my first issue. I sent them the information they requested but then said they could not open the attachment. I sent it all on a word document and still no word. But they claim it as resolved. I wonder if this site is compromised because I have reached out to other people and they still have unresolved issues with PSI. They really don't give a damm.

I had a Microsoft online exam scheduled, and there was no proctor, nobody there to start my exam.
After taking pictures of my ID, making a video of my room with the webcam, I just sat there waiting before a message saying "Your proctor will start you exam within 15 minutes". I started a chat, nobody replied. After an hour I gave up. Will be trying to get my money back. Why does Microsoft work with such companies? They were the only choice for exam center (As my income took a serious hit from COVID, I applied for the reduced exam fee), no doubt they send all "cheap" customer to this $#*! company.
That also makes you wonder about Microsoft's 'good gesture' for victims of COVID hardship. Customers who are initially delighted by this gesture just get screwed over again.

UPDATE on March 7th.
Hello Samantha, you said 'We'd like to make this right'? Well let me continue the story.
On Friday, I called your customer support because I wanted to cancel the exam (so I could book with Pearson Vue - you cannot have two booking for the same exam on the MS exam dashboard). Talked to Arvin Dela Cruz.
He could only reschedule, because for canceling he had - of course - to 'escalate to his management' and that would take up to 5 business days. I needed this certification by tomorrow, so I gave in and reluctantly rescheduled for this morning.
So what happened this morning?
I checked in, took a webcam picture of my ID and took a 360? video of my room.
As my webcam does not focus well on small objects such as an ID, I had to retake the picture several times because 'they could not see my photo'. In the end, I had to print my ID enlarged on an A4 to pass that stage.
Then came the video. I scanned the whole room (about 90 seconds)
Screen message: "Your desk is not completely cleaned off. You must remove all items from the desk area. Please re-scan the room, making sure to capture a 360? view of the walls, and under your desk"
I open the chat and ask what exactly has to be removed before I rescan the room. My (disconnected) second monitor? +20kg Printer? Scanner? None of these things were ever a problem for Pearson Vue. No response.
I take another video with everything removed except for the printer and scanner, because they are kind of fixed, not so easy to remove.
Screen message: "You did not scan the entire room. Please re-scan the entire toom,... "
Screen message: "Your desk is not completely cleaned off..."
OK, so I disconnect and remove the printer and scanner and make a THIRD video.
This time there is some movement in the chat, so somebody was there, but apparently just refusing to be helpful at an earlier stage. He asks me, yes you've guessed it, to move around the room with my webcam FOR A 4TH TIME. I also need to remove the label from my water bottle (I am speechless but already at a stage of complete submission and compliance - I want to get it over with)

So after this more-than-half-an-hour ordeal, the exam finally starts.
With about 60% of the questions answered, there is an error: "Please wait... Unable to load responses, retrying. Network Issue?"
The error doesn't go away. Chat message "We are detecting a weak internet connection from your end and am unable to see you. We must refresh the secure browser. Please click the "X" to close the browser and then reopen it".
I do what I am told. Before restarting I check my (very reliable 300Mbps download and 30Mbps upload) internet connection and it is absolutely fine.
I return to the PSI browser. Doesn't work. The only messages from PSI in the chat are things like "relaunch the browser" (which I already did), "I cannot see you" and "please call support at some US number". The only reaction to anything I said was "Please do not take the picture as it is not allowed" when I wrote that I will take a picture of the chat window because people might not believe that this really happened.
Finally, I exited the PSI browser and did an "ipconfig /renew". Relaunched and after a while an error: "Unable to resume resultID=1689248 because it has already been completed"

When I finally break off the exam myself (there really was no point in trying to continue) I am redirected to the PSI website which proudly says: "YOUR CAREER. OUR PRIORITY".
Really, you cannot make this up! Look at the pictures. The first 3 pictures are from Friday, the others are from today.
The last picture is from Microsoft's site. To ALL who read this: don't fall for the seemingly generous COVID offer, because you will be even more screwed than you already are in the present situation.
If you pay peanuts, you get monkeys.

So Samantha of PSI, it may sound nice that you want to make this right, but how are you going to do that?
By returning my $15? I've wasted valuable time on Friday, and again this morning to end up with nothing.
Your proctors just don't show up (and the lame excuse I got for that is - you guessed it - COVID), or they are so overzealous that you start thinking they are making fun of you.
And then on top of it there are technical difficulties which are obviously on your side, they can obviously not be resolved and you can't finish your exam.

I never bother to write reviews, but this experience was so sickening that I just had to.
I can relate to the people on this site saying they hope PSI goes out of business.

To whom it may concern, I appreciate your apology however I have been trying to accomplish taking a test for over eight weeks with your company and your company has done nothing but discriminate against me and dictate what I canning can't have when it was clearly stated in all the documentation what I need to be successful! I am not asking permission from PSI exam to use the accommodations that I am rightfully allowed! I have contacted cat contacted the justice department and filed a formal complaint against your company and if I don't have an answer by Monday how you're going to accommodate me and fix this there is going to be further documentation with my advocate from the ADA.

If your company does not provide me with all of the accommodations that I am rightfully allowed which include more time which is times 2 1/2 which would make the test eight hours breaks every 30 minutes a Calculator a reader of my choice because your company does not have anybody to provide for me which is not my problem due to the pandemic and a scriber. Your company does not have the right to determine or make decisions on my behalf I am the client and I am asking for the accommodations that I am rightfully allowed to be successful like a normal person because I am not I have a disability dyslexia and ADHD and ADD and what's super funny is your proctor couldn't even understand me because I couldn't spell things right when I was typing to him and asked him numerous times to allow me a break with no response over and over again which caused me to terminate the test and it cost me also to have extreme stress because I wasn't allowed what they said they were going to give me. Your company does not have the right to determine or make decisions on my behalf I am the client and I am asking for the accommodations that I am rightfully allowed to be successful like a normal person because I am not I have a disability dyslexia and ADHD and ADD and what's super funny is your proctor couldn't even understand me because I couldn't spell things right when I was typing to him and asked him numerous times to allow me a break with no response over and over again which caused me to terminate the test and it caused me also to have extreme stress because I wasn't allowed what they said they were gonna give me.
Furthermore I was told prior to the test by the person that I called prior to the test to make sure that the accommodations were allowed that I was going to be explained everything because I need a scriber they said oh yes they will be explaining everything to you the proctor explained absolutely nothing to me and was absolutely disrespectful and did not feel the need to even respond to me when I was in need of help.

I want to response to this email and all the other emails that I have sent your company over the last eight weeks and how this is going to be accomplished I have to take the test because part of my disability is memory and I accomplished completing the classes eight weeks ago which is causing me to not retain what I learned!

I have done my research on your company and looked up all of the violations that your company has received from the ADA and I'm afraid to say that you are violating multiple ADA laws with not only me but hundreds of other adults with disabilities!

The utter disrespect discrimination and sheer force to make adults with disabilities not successful with the tools that they are rightfully allowed is an embarrassment on your company the only reason that your company does this is because they want to pocket more money from people that have disabilities that failed the test because they can't be successful because your company is not providing them with what they need not to mention the emotional and psychological abuse that it puts on somebody with a disability.

I received an email on Saturday the 24th today 2021 from Joyce at your company apologizing for the inconvenience so is that mean that your company feels remorse for what they have done to me!

It is not my problem the client that your company has failed to provide me with the accommodations that I need in the fact that your company does not have anybody that can read the test to me where I reside in Glenwood Springs Colorado! It is not my responsibility to travel to an a half hours to a location to take a test especially due to the fact that I am disabled.

When the tractor first engaged with me there was no scribing of any sort no explanation of what I could and couldn't do no explanation of what I had for accommodations nor did the proctor even know that I had accommodations! I continuously asked him to inform me on my time because the time showing on the screen was not presenting double time I also asked him why he was not informed that I get brakes there was no response in fact he actually told me I could not have a break which caused me to miss my medication! The proctor even told me that I could not have water how inhumane is this for a testing facility to tell a person that they cannot drink water during a 7 1/2 hour test that seems abuse of power!
This whole situation has caused major anxiety and stress on me being put through almost 3 hours of testing with no scribing no help and no communication the last half hour of the test how long is somebody with a disability supposed to perform a test when they cannot decipher what in what is not supposed to be done.

I will not stop until I get total cooperation and I'm treated fairly and with respect! I will continue to reach out to every advocate and company that supports people with disabilities and file as many complaints as I have to in order to make your company comply with the ADA laws and not discriminate against my kind. Shame on you for putting people through hell!

Unhappy client
Tasha Stuemke

Good afternoon,

I requested to received my duplicate copies on 1/18/2024 and only received the state portion and not the general. I need BOTH to get my real estate license. I called back on 1/23/2024 and have yet to get my general portion. Please expedite this so that I may submit to be licensed. Lack of communication and direction has been horrible from Psi customer services with no supervisors present to assist me with this concern.

I sent in application on Oct 14 2023. My application was approved Dec 11 2023, but payment was declined for an unknown reason. I resent everything that day. I was told it would be reprocessed that same day then I received confirmation saying another 4-6 weeks.

I called yesterday Jan 17 2024 and still waiting. I need to take the exam my employer needs me to take it as soon as possible.

Please can you escalate this

Passed the WA broker exam, they didn't send my test results to the state. Called them about it, they said I had to download them, send the results TO THEM, and they would forward them to the state. What?

My login wouldn't work. They sent me to tech support, who sent me to different tech support. 40 minutes later they answered, got me logged in, but apparently not the correct login. To get me logged in to the correct part of their site, I was forwarded 5 more times to other reps, with no resolution. I hung up after transfer number 6, 1 hr, 30 minutes on the phone.

I have been trying to sign up to test for the certified bariatric nurse exam for the past month and the website does not allow me. I have contacted PSI numerous times and spoken to different representatives for a solution to no avail.

I would like for PSI to help me register for the examination and to find a solution as to why the website does not allow me to register as soon as possible. The registration deadline is approaching. I believe the issue is with the website itself.

I was in the midst of my exam and it kept flagging me for "looking somewhere else" before kicking me out midway through. I explained to my Procter that I was only looking at my monitor but it still booted me out. I paid $700 for this exam and the exam is 4 hours long. this is ridiculous and I cant explain how frustrated and sad I am. This exam only comes around every 4 months. Customer Service was ok but they kept saying they'll call back with a answer to my problems and never did. I do understand they need to watch you and make sure you don't cheat, but the entire 360 room view was not enough to prove theres nothing in the room? I looked at the top of my desk top, not even around the room and it booted me out.

I had to wait 2 months to take my real estate exam even though I had passed the Online Real Estate School/ Rockwell. Due to technical issues on PSI end. By the time I was able to finally take the exam I no longer could access my online school and materials so I wasn't able to study as hard as I wanted to . I failed the national portion but passed the state.

When I called to reschedule the National portion... again an "EED" issue came up. I called every day and was told to call back with in 24-48 hours... even after 3 weeks.

Finally, a very nice supervisor helped me schedule it. He had no problems doing this for me.

Unfortunately, I failed by one question..

Again... the same "EED" error and it's been a week of promises to resolve the situation.

I need to go ahead and get my license to provide for my family and this is becoming an issue.

Also, PSI is always very urgent on taking payment right away even though the scheduling doesn't happen..

My complaint is not about the exam itself as the employees. I went to take my exam and the lady working made me spread my legs, she literally felt in between my legs and up by back up then my front including my chest area. I have never been to jail, but I can only imagine this is what it was like. She made me feel very uncomfortable. I did not pass this test I was so overwhelmed by "getting felt up" I would just ask that MAYBE you train your employees not to touch. I understand cheating happens, but this was over the top. I was told I needed to pull my pant legs up and my sleeve ups so they could look as well. Very uncomfortable and very unprofessional and unfortunately for me this is the only center nearby. I called the PSI customer service and explained what happened and was told bascially to suck it up. I asked if there was a way to take the test at home, I was told no. So, either I go and have someone touch me again or I don't get my license. So frustrated

I went into the exam being told I should be prepared for 100 questions in two hours. Instead, they told me at the beginning that they would be adding ten questions. These questions would not be graded. However, you do not get any extra time. If you want to add questions, great. At least let us know beforehand... I was rushing through the test as is and had to worry about extra questions. Of course, they will let me retake it for another 41 dollars and get extra time for an additional 50 dollars... It is a little frustrating having to pay extra money for a second test that I have to take because you added extra questions but not extra time on the last test. It feels extremely rigged. I was very excited to get this over with. I was prepared but super thrown off when I found out the extra 10 questions were not after the test but during my precious time. The extra 10 unforeseen questions really messed me up. It's very frustrating.

Months ago I sent my renewal application and all the requirements within, including a check for $100. The check was cashed immediately and weeks later I finally received a LETTER stating that my application has been approved by the Division of Labor Standards Enforcement and that I would receive my Certification card directly from PSI via mail. It also stated that if I didn't receive it (my card) within two weeks, to call this number: [protected] ext. 7353.

Well, two weeks, and more, have passed and no card. I called this number and the extension is "invalid". I've checked and rechecked to no avail. Why is this the number given? How do I receive my card? What is going on? This all seems so amateurish and unprofessional.