Duke Energy
reviews and complaints

I use to think Duke was a passable energy company but not anymore. Notice the constant rate increases? Check this out...

DUKE CEO Lynn Good salary

2021--14M

*2022--21M*

I recommend you research the website and you will find they give out 20k grants(free money) to NGO's who disperse YOUR money to people in this country illegally. Duke had the nerve to send out emails asking people to donate money to help others pay for energy costs. WHAT? How about the CEO donate HER wealth and lower the cost where it is affordable for ALL citizens! Please contact Duke, your insurance commissioner and Governor DeSantis and file a formal complaint. This is absolutely appaling and unethical on every level!

PS. I'm a Florida resident where it gets 95 plus degrees!

Every time it rains we're losing power because a limb or tree has fallen on a power line. My suggestion is that you bury the lines under ground or clear all limbs off of the power lines. This is the 3rd day in a row that our power has gone out! We have lost food because it takes 24 hours to restore. My child returns to school tomorrow. Duke Energy needs to come up with a solution. Very disappointing.

As was widely disseminated on social media, I filed a claim for property damage during the recent power outage, complete with photos and replacement costs. The Duke Energy website says I will be contacted in 7 day and receive a confirmation, neither of which has happened. I have attempted to check the status of my claim, and Duke Energy directs me to Sedgewick, who then directs me to Duke energy. There is apparently no way for me to follow up on my claim!

Old Account # [protected] in Rockwell NC and I sold my home on Nov. 9, 2018. I called in to turn off the power in my name and notify that the house was sold - no new billing to be sent to me and paid my final bill when printed & available. I rec'd a call from collections on 12/1/2023 that I owed a past due bill for the home @ 1825 Emanuel Church Road? I explained that I had sold the house and it apparently sold last summer "2022". The billing during the sale transition was transferred back into my name due to a previous RTO that was supposed to be removed in October 2015. I have a copy of the Settlement statement from my sale in 2018 and my request to get this fixed has been denied by Duke Power? Multiple calls and people later and still no help for the bill balance of $256.36. This is a fraudulent charge of a bill on my credit.

I am a Duke Energy customer who’s noticing a level of unwillingness to work with those who are indigent and on a fixed income. I’m wondering where all the helpful attitude and energy went that was present during the pandemic. But of course that was not going to be a consistent effort on the company’s part once they had the opportunity to cease and see said energy

My name is April king duke energy allowed some to set my account up under installment plans that I did not do now they have scheduled to disconnect me me at fifty years old with kids in the home one who takes breathing treatments I’m on disability that’s my only source of income I am eligible for the Liheap program I have a child on disability with autism please I need help CIP program was going to pay 600 but they would not let them I’m going to get a lawyer and filing a law suit

Elexis recommended that I get an Hvac technician to to check my heating pump to solve the 550 % increase in kWh hours between Oct and Nov. The technician from AirTech stated that my heat pump was working normal as it should The auxiliary heat was also tested and it pull the right amperage. Today, it was suggest that I have a Home Energy

Assessment check which I did some years ago where new shower heads was put in to save on water usage and i was given a case of low energy light bulbs.. All that Duke has suggested, I have done. Duke needs to check the accuracy of it meters or come up with a solution to this energy problem

My mother-in-law moved in August from the apt at Account #[protected]) 38576 Valley Oaks Cir Apt 106, Zephyrhills, FL 33540. An on-line account was created on August 26 and a stop service was requested. We have once again received a bill for 170.28 for OCTOBER. I have submitted payment but consider this level of service inadequate. I would like to avoid her having to pay that last month since she is on a fixed income.

My electric bill has been about the same amount for several months. The last two months have used significantly less electricity, but my electric bill is approximately the same amount every month. I have talked with three representatives from Duke Energy, and they fail to explain to my why bill is not less. And the last two reps hung up on me! Very unprofessional!

Phone # [protected]

Over the past few week's employees from duke energy have made unannounced visits to a home I own that my daughter currently resides. I am sending this complaint obviously for the overwhelming number of unsolicited attempts to get her to the door. At one point one of these two came to the home twice in the same day. These visits again are unannounced and with a company like duke you would think that a pre notification would be sent to customers like my daughter advising of these visits. I asked my daughter, and she has no knowledge of any notifications.

The second thing I would like to mention is the first person in the attached video walks up to the house and opens the screen door. In today's society this behavior is unacceptable and frankly very unprofessional. After he did that, it was then he stated he didn't see this (ring doorbell). Once he rang the doorbell turned his back and leaned on the post. The second individual waved his hand stating duke energy and he two leaned on the house. This is unacceptable behavior and a poor representation of their employer.

My name is Ronald Mirgab I am writing regarding 60 Mountain PageRd Saluda NC. In Septemberedged 206 dollars were bill account# [protected] The money was instead put on account#[protected]. I have called repeatedly and been informed the mistake has been corrected but the balance is still not on my bill. Please correct the mistake or explain why not. Ronald Morgan [protected] or [protected]@proton.mee

I need to talk to someone about my retirement account. I have called a total of 7 (seven) times today, Thursday 10/12/23, starting at 9:20 am EST. and last call at 2:42pm same day. I get transferred to the pension department and I get an automated message saying the regular working hours are from 8am to 5 pm Monday through Friday and to call back during these hours.

I seriously believe either someone laid out today, or there needs to be a wellness check in the HR department. I think they fell out.

Please contact me, Diana Turner in York, SC. I just called customer service and updated all my information, you should have it on file.

Thank you

Diana Turner

I rented a home partly because it had solar panels and therefore a lower electric bill. Duke Energy did not make it easy even though the previous owners had been using the panels and all that was needed was a simple change of user. I filled out the paperwork as requested and, after a delay was told that since one letter was wrong in the address, it would have to be redone. The error was that Circle was misspelt as Curcle. I emailed them with the correct spelling but this was not acceptable, Eventually I called and was on the phone for two hours to finally get it completed only to be told that they could not backdate the application so I ended up paying the full amount for two months. This clearly was a delaying tactic, as is evidenced by the lack of any attempt to follow up. The previous occupiers had used the panels and so it should have been easy to switch the service over.

On 9-7-23 at approximately 6:15 PM a was observed at my home. The fire department arrived and distinguished the blaze. Duke Power was called; they sent someone to repair the power line that caused the fire. I called, reported the damage and filed a claim. as of today, I have not received a response from Duke. I have called three or four times, left messages and still no response or returned call.

The damaged wall and damaged water line need to be repaired so my rental tenant can return to his home.

Claim#-4A230979F7P0001

recent electric bill outrageously high - customers in my area voicing complaints online that Duke Energy in this area getting out of hand. billing period 7/28 - 8/29 is $200 more than last month's overly high bill! How can that be? Monitoring & adjusting temp in house same as last month - upping temp when gone for day, turn pool pump off at night and even gone for one week out of town where adjusted temp / ac to higher temp while gone - 7 days. No way this month's bill can be higher by $200 - please explain!

I sent brian savoy and process my endorse bill for him to apply the principal balance to her principal account for set off. He wrote back threats and acted like he don't know what I was talking about. I then received an message from an lady I don't know, she was in possession of that same bill I sent brian. She said it was sent to her via email. Now this woman is in Florida. My personal information has been sent to her from duke energy! How is this? This is violation on all levels and I'm truly upset. My identity is highly at risk.

At this point you all need to bury the power lines on the freaking ground! I'm so tired of losing power whenever it freaking rains or a damn tree fall on the lines! Are we living in the freaking 50's? Duke Energy needs to CATCH UP! This is ridiculous. I mean Seriously! Smh Today's date: Sunday, August 27th at 11pm. Our children go back to school tomorrow and now they have to get dressed in the freaking dark! This makes Absolutely no sense at all. Please cut the dead trees and limbs down off of the power lines or put them in the ground. This is getting really old!

On July 20 Rafael Moret evaluated my energy usage because I wanted to understand what I could do to lower my electric bill.

I told him we had lowered our thermostat from 78 to 80.

We installed a new Carrier HVAC system in 2021. He said we were doing everything right and that since our current reading was lower, the next billing should be in the mid $300 range.

Now so. Our bills for the last year range from August 2021 $260 to August 2023 high of $437.

I contacted Duke Energy and requested an evaluation on my "smart meter". I was told I would get a call for an appointment, After 4 days I called and spoke to a representative that did a "Meter Diagnostic Test". He said a technician coming out is not what they do. His test was how they test meters. That's unacceptable.

Anthony Sammartino

[protected]@cfl.rr.com