I placed the order on the website www.prettyformaldress.com. I already proceeded to pay for the order, but it turned out that my dress was out of stock. I cancelled my order, but somehow money was taken from me. I contacted the live chat agent, who promised to return money and offered to buy another dress as compensation. I chose the dress and added small sum, but after that no dress, no money back. Please, if someone here had the same experience, can you help to return money back?
I bought dress from the website www.prettyformaldress.com. My order arrived on time, but I was shocked when I opened it. The dress wasn’t the same as I saw on the picture. It was large and the size wasn’t mine. Also the fabric was poor and already several holes were on the skirt. I contacted the seller and provided the pictures of the holes and told him to return money. The seller promised to provide the refund, but he lied. I received nothing and the seller started to ignore me. Please, if someone here had the same experience, can you help to return money back?