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The good, the bad, and the ugly - discover what customers are saying about Pinnacle Sales Inc

Welcome to our customer reviews and complaints page for Pinnacle Sales Inc. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Pinnacle Sales Inc.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Pinnacle Sales Inc's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Pinnacle Sales Inc, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

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J
4:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pinnacle Sales Inc Awful company

We purchased a fireplace, garage doors and garage door openers through this company. First, we experienced sooting on the interior glass of the fireplace (gas) and the exterior wall (direct vent). After the company representatives made numerous trips to re-arrange the logs in the fireplace, nothing stopped the excessive sooting both inside and outside. After several coats of paint to cover the exterior, the company owner stated that would just have to be the way life for our fireplace. After the owner of Pinnacles Sales Inc refused to fix the problem, I was then forced to call the manufacture of the fireplace in California, set up a meeting with a representative (who was located in Canada) from the fireplace manufacture to come to my house with the owner of Pinnacle Sales Inc .. Upon the arrival, the cocky Pinnacles Sales Inc. owner repeatedly stated that he had done all he could do to fix the fireplace and felt that it was a waste of time for the fireplace manufacture representative to be at our home. The problem with the fireplace, a flow restrictor. (When it is a direct vent, out an exterior wall, there must not be a flow restrictor. Flow restrictors are for venting through the roof).

Unfortunately, this was not the only problem with the product installations. We have iDrive garage door openers that have had nothing but problems. We have been told to do this...do that... and it will fix the problem. One of the largest nagging problems is a door opener that does not always work. The solution per the owner of Pinnacle Sales Inc., use the door more and then it will not have a problem. No, this is not the solution. After three years of doors working and not working, I decided to call Wayne Dalton, the iDrive manufacture. After a five minute phone call with their technician, a new part is on its way. The part that should have been replace three years ago.

When it comes down to it. I strongly recommend knowing the product you are purchasing from Pinnacles Sales Inc. Yes, they will come to your house for a short time after installation, but really have no clue how to fix the products they are selling. Additionally, I feel that the bulling done by the owner of Pinnacle Sales Inc. would have stopped the average consumer from making the extra phone calls as I did.

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P
Pinnacle Sales Inc
Auburn, US
Apr 25, 2011 11:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This customer has not stated all the facts, we pride ourselfs on our knowledge and service before and after the sale. This customer picked out the product, not us. The fireplace was shipped with a restrictor plate installed at the factory by mystake, in a location that was hidden from view. I have never seen this happen in the 29 years of installing fireplaces. We had to remove the inside heat baffle to find that the factory had installed the restrictor.
Regarding the garage door openers they picked out. The openers turned out to have manufacturing defects that we tried to fix per the manufacturer. We did have to make numerous trips, but they were on our dime trying to fix issues that we did not create. The openers were a model that was discontinued due to their inherent problems, and the fireplace was an unfortunate mistake.

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Z
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pinnacle Sales Inc Scam

We purchased a fireplace, garage doors and garage door openers through this company. First, we experienced sooting on the interior glass of the fireplace (gas) and the exterior wall (direct vent). After the company representatives made numerous trips to re-arrange the logs in the fireplace, nothing stopped the excessive sooting both inside and outside. After several coats of paint to cover the exterior, the company owner stated that would just have to be the way life for our fireplace. After the owner of Pinnacles Sales Inc refused to fix the problem, I was then forced to call the manufacture of the fireplace in California, set up a meeting with a representative (who was located in Canada) from the fireplace manufacture to come to my house with the owner of Pinnacle Sales Inc .. Upon the arrival, the cocky Pinnacles Sales Inc. owner repeatedly stated that he had done all he could do to fix the fireplace and felt that it was a waste of time for the fireplace manufacture representative to be at our home. The problem with the fireplace, a flow restrictor. (When it is a direct vent, out an exterior wall, there must not be a flow restrictor. Flow restrictors are for venting through the roof).

Unfortunately, this was not the only problem with the product installations. We have iDrive garage door openers that have had nothing but problems. We have been told to do this...do that... and it will fix the problem. One of the largest nagging problems is a door opener that does not always work. The solution per the owner of Pinnacle Sales Inc., use the door more and then it will not have a problem. No, this is not the solution. After three years of doors working and not working, I decided to call Wayne Dalton, the iDrive manufacture. After a five minute phone call with their technician, a new part is on its way. The part that should have been replace three years ago.
When it comes down to it. I strongly recommend knowing the product you are purchasing from Pinnacles Sales Inc. Yes, they will come to your house for a short time after installation, but really have no clue how to fix the products they are selling. Additionally, I feel that the bulling done by the owner of Pinnacle Sales Inc. would have stopped the average consumer from making the extra phone calls as I did.

Read full review of Pinnacle Sales Inc
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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