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Pier One Complaints & Reviews

Pier One / Closed my credit account

Dec 20, 2014

I paid off my credit card and did not have a need for anything. Now about a year later I went online to check my credit limit, then I headed to the store for some Christmas shopping. At checkout I was told there was a problem with my account, so they called customer service for me. I was told because I hadn't made a purchase in over a year they deactivated my account. I was never sent any type of notification, they are still reporting it as open to the credit bureaus, and it s still accesible online, but apparantly all that means nothing. If I would have still been paying on my card it...

Pier One - New York / ridiculous late fees


I have automatic payments set-up for my pier one account and this past month there was a problem on behalf of my bank, wamu. I called pier one's customer service dept. for the first time since signing up with them back in august and I encountered the most inefficient and unbending customer service I have ever experienced. I asked for a one fee adjustment if possible, my account has been in good standing and i have signed up for automatic payment, that's not to say that i'm owed a fee adjustment but being charged a total of $70.00 for a one time late payment is horrible customer...